JW Marriott Hotel Hanoi

Photo gallery for JW Marriott Hotel Hanoi

Primary image
Indoor pool
Pillow-top beds, minibar, in-room safe, desk
Pillow-top beds, minibar, in-room safe, desk
Pillow-top beds, minibar, in-room safe, desk

Overview of JW Marriott Hotel Hanoi

JW Marriott Hotel Hanoi

5.0 star property
Luxury Hanoi hotel with 1 indoor pools, connected to the convention centre

9.4/10 Exceptional

430 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Airport transfer
  • Gym
The price is €191
Price available on 27/08/2022
Map
No 8 Do Duc Duc Road, Me Tri Ward, South Tu Liem District, Hanoi
Main amenities
  • Daily housekeeping
  • 5 restaurants and 2 bars/lounges
  • Indoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Spa tub
  • Pool bar
  • 24-hour room service
  • 2 coffee shops/cafes
  • Spa services
For families
  • Free cots/infant beds
  • Playground on site
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Nam Từ Liêm
  • Hoan Kiem Lake - 36 min drive
  • Hanoi Opera House - 40 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 24 min drive
  • Hanoi Railway Station - 31 min drive
  • Hanoi Giap Bat Station - 32 min drive
  • Hanoi Van Dien Station - 33 min drive
  • Airport shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

About this property

JW Marriott Hotel Hanoi

JW Marriott Hotel Hanoi offers an airport shuttle (available 24 hours) for VND 1674750 per vehicle one-way. Guests can indulge in massages, body wraps or facials, and French Grill, one of 5 restaurants, serves French cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a poolside bar. Fellow travellers like the pool and helpful staff.

Languages

Chinese (Mandarin), English, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 450 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Shopping centre shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends
  • 5 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Playground

Working away

  • Business centre
  • 17 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Built in 2013
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • An indoor pool
  • Spa services
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Close-captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Lever door handles

Languages

  • Chinese (Mandarin)
  • English
  • Japanese
  • Korean
  • Vietnamese

Room amenities

Be entertained

  • IPod docking station
  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Alarm clock
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free wired Internet and WiFi
  • Free local calls

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Dining

French Grill – This restaurant specialises in French cuisine and only serves dinner. Reservations are required.
JW Café – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Reservations are required. Open daily.
Smack Dab Hanoi – On-site bar. Reservations are required. Open daily.
The Lounge – This bistro specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Akira Back – This fine-dining restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for VND 250000 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of VND 782460 for adults and VND 391230 for children (approximately)
  • Airport shuttle service is offered for an extra charge of VND 1674750 per vehicle (one-way. Maximum occupancy 2)
  • Shopping centre shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for VND 975240.0 per night
  • Airport shuttle for children between the ages of 6 and 11 costs VND 1674750 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

JW Marriott Hotel Hanoi
JW Marriott Hanoi
JW Marriott Hotel Hanoi Hotel
JW Marriott Hotel Hanoi Hanoi
JW Marriott Hotel Hanoi Hotel Hanoi

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.5/10

Cleanliness

9.3/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

SEON JUNG, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

poor service at front desk
Front desk man was not good attitude .
joohyun, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

In general, happy
The room was excellent as is the staff and the service. But pool was not very clean, breakfast not as excellent as its name, massage not as skilled as price.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Urban retreat
Great service throughout the hotel. The restaurants are delicious and the happy hour had great food. We loved the gym and pool, very spacious. It was nice to be away from the chaos of the city mopeds it was the perfect retreat in the city
Armando, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kim Phuong, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was beyond amazing and excellent staff and by far the absolute best Marriott I’ve ever stayed in my life
Michael, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The attitude of the hotel staff was amazing. Excellent facilities and amenities
3-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

4/10 Fair

I travelled with two small kids and was asked to pay room extra for them - this is ridiculous. And I also had to pay extra for their breakfast. We’ve stayed in many hotels around the world but never had to pay extra for the kids. The hotel was already overpriced. Staff were professional but artificially friendly in a negative sense that I felt uncomfortable. Absolutely not recommended.
5-night family trip
Verified Expedia guest review