We had a terrible experience in this hotel:
1) The Wifi internet is just fake since it is based on a 3g connection and it does not work at all, we did not have internet from our room
2) this is the only 4 star hotel that does not have a landline phone, so you cannot receive calls in your room
3) The hotel try to scam you on everything, they exchange money taking more than 20% commission and if you want to book a taxi they charge you more than the double of a normal taxi, same story for excursions
4) We have been scammed from a taxi driver that was not in their black list (they don't have a blacklist even if apparently the taxi driver was local and well known in the hotel) and their reaction was simply, it is not our business and tried to sell us a taxy ride for three time of the fair price, scavengers, after more than one hour spent discussing, magically a taxi driver offered us a ride at a price that was half of the money asked from the hotel taxi service, still very high for the distance
5) We considered to extend our stay, but the hotel staff offered us the double of the price that we paid when the hotel was empty.... just ridiculous way of doing business
6) there were kids running and diving in the swimming pool and the staff did not do anything to stop them and imposing the rule of no diving
to be entirely fair, the food was ok and the room were clean, no value for money for the quality of the service, change the attitude!!!!