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Impala Hotel

3.5 star property
3.5-star hotel in Arusha with 3 restaurants and 3 bars/lounges

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Impala Hotel

Photo gallery for Impala Hotel

Outdoor pool, pool umbrellas, pool loungers
Reception
Standard Twin Room
3 restaurants, lunch, dinner, brunch served; Indian cuisine
View from property

Overview of Impala Hotel

Property highlights

  • Airport transfer
  • Pool
  • Free breakfast
  • Spa
  • Free WiFi
  • Laundry facilities
Map
Old Moshi/Simeoni Rd, Arusha, 7302
Main amenities
  • Daily housekeeping
  • 3 restaurants and 3 bars/lounges
  • Outdoor pool
  • Children's pool
  • 24-hour room service
  • Spa services
  • Massage/treatment rooms
  • Business centre
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Private bathroom
  • Separate bedroom
  • Premium TV channels

Room options

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 29 sq m
  • Mountain view
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 Bedroom

  • 56 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 29 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, desk

Standard Double Room

  • 29 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room

Premium bedding, minibar, in-room safe, desk

Standard Single Room

  • 21 sq m
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • 25 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

21-inch flat-screen TV with satellite channels, TV

Deluxe Suite, 1 Bedroom

  • 56 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

About this area

What's nearby

  • Heart of Arusha

Getting around

  • Arusha (ARK) - 27 min drive
  • Kilimanjaro (JRO-Kilimanjaro Intl.) - 70 min drive
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • Kilimanjaro Spur - 4 min walk
  • Spices & Herbs Ehtiopian Restaurant - 3 min walk
  • Le Patio - 8 min walk
  • Khan's Barbeque - 3 min drive
  • Amber Bar And Restaurant - 1 min walk

About this property

Impala Hotel

Impala Hotel offers an airport shuttle (available 24 hours) for USD 50.00 per person one-way. Guests can indulge in massages, and Indian Restaurant, one of 3 restaurants, serves Indian cuisine and is open for lunch and dinner. Other highlights include 3 bars/lounges, an outdoor pool and a children's pool.

Languages

English, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 177 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10 AM
  • 3 restaurants
  • 3 bars/lounges
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool

What to do

  • Safari nearby

Working away

  • Business centre
  • Meeting room
  • Conference space (3907 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1988
  • Safe-deposit box at front desk
  • An outdoor pool
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Lift

Room amenities

Be entertained

  • 21-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages.

Dining

Indian Restaurant – This restaurant specialises in Indian cuisine and serves brunch, lunch and dinner.
Chinese/Italian Restauran – This restaurant specialises in Chinese cuisine and serves brunch, lunch and dinner. Open daily.
Continental – This restaurant specialises in international cuisine. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 50.00 per person (one-way)

Children & extra beds

  • Rollaway beds are available for an additional charge
  • Airport shuttle service for children up to age 6 costs USD 0.00 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Policies

This property accepts credit cards and debit cards. Cash is not accepted.
State tax ID – 136815199

Also known as

Impala Hotel Hotel
Impala Hotel Arusha
Impala Hotel Hotel Arusha

Frequently asked questions

Does Impala Hotel offer free cancellation for a full refund?
Yes, Impala Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Impala Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Impala Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Impala Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Impala Hotel?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Impala Hotel?
Yes, an airport shuttle is available. The charge is USD 50.00 per person one-way.
What are the check-in and check-out times at Impala Hotel?
You can check in from 2:00 PM - midnight. Check-out time is 11:00 AM. Express check-in and check-out are available.
What is there to do at Impala Hotel and nearby?
Impala Hotel has 3 bars and an outdoor pool, as well as spa services.
Are there restaurants at or near Impala Hotel?
Yes, there are 3 on-site restaurants, featuring Indian cuisine.
Does Impala Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Impala Hotel like?
Impala Hotel is in the heart of Arusha, a short 13-minute walk from Arusha Clock Tower and 19 minutes' walk from Maasai Market and Curios Crafts.

Reviews

5.4

5.0/10

Cleanliness

5.8/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Poor

worst hotel I’ve ever stayed in
Unfortunately this was the worst hotel I’ve ever stayed in , the door to my room would not lock, no WiFi in any rooms I changed rooms 4 times but then just gave in that they were all as bad. No TV channels, very very dirty, no light bulbs I had to use my head torch , broken kettle, hairdryer didn’t work. No chance at all of trying to eat the breakfast everything was disgusting . And even the service was awful they seemed to thing it was me having a problem that my door wouldn’t close as the hotel had security ! I will be calling hotels.com to see if they can help in some way and strongly advice they remove this hotel from there choices as there will be nothing but problems and it wasn’t even cheap otherwise you can excuse —— some things but not how dirty the place was. Dirty sheets , dirty bathroom , drips from the ceiling .. sorry it’s a very bad experience
Charlie, 2-night trip
Verified Hotels.com guest review

4/10 Fair

The hotel location is good close distance from Arusha town. Property is very old, and needs urgent renovations. Not at all worth the rate of $140 per night.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Highly recommend
The hotel is very friendly, food is excellent and the rooms are spacious.
4-night business trip
Verified Hotels.com guest review

2/10 Poor

Do not stay here!
This place is completely run down, little to no WiFi availability. Several had to change rooms between 2-5 times due to bugs, filth, water leakage. There was also no hot water to bathe with. We learned the owner passed away three years ago and no money has been put into hotel to maintain and repair things.
2-night business trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Orbitz guest review

6/10 Good

2-night business trip
Verified Hotels.com guest review

4/10 Fair

Terrible shower!!! Good Indian restaurant though.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

Dissapointed in lack of cleanliness of our room. Floors appeared not to be swept or mopped for some time. Bottom bed sheet had stains.
Genene, 1-night trip
Verified Expedia guest review

4/10 Fair

Hotel that has passed its glory days
I can tell this hotel used to be a nice hotel. But it looks like it has not been maintained (let alone upgraded) for over 10 years. Things are patched everywhere. For example, in our room's bathroom, they seemed to have moved the shower but the mark of where the water control were are clearly visible. The Hotel staff were very helpful and nice, hence the two stars, otherwise I would give them 1 or may be even zero star. There are many office space in this hotel. It may have acted like travel department or something. But these offices are no longer used and they are now used to storage. The problem with that is that these offices are in the prime locations of the hotel and they have see through windows. So when you wonder around the hotels, you will think you are in a old beat up office building.
Randy, 1-night trip
Verified Orbitz guest review