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RedLevel at Gran Melia Palacio de Isora - Adults Only

Photo gallery for RedLevel at Gran Melia Palacio de Isora - Adults Only

Indoor pool, 3 outdoor pools, pool cabanas (surcharge), pool umbrellas
On the beach, black sand, sun-loungers, beach umbrellas
On the beach, black sand, sun-loungers, beach umbrellas
Indoor pool, 3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Indoor pool, 3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of RedLevel at Gran Melia Palacio de Isora - Adults Only

RedLevel at Gran Melia Palacio de Isora - Adults Only

5.0 star property
5-star beachfront hotel with spa, near Alcala Beach

9.6/10 Exceptional

365 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is €495
Price available on 26/02/2023
Map
Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686

Room options

About this area

What's nearby

  • On the beach
  • Fañabe Beach - 27 min drive
  • Siam Park - 28 min drive
  • Playa de las Américas - 35 min drive

Getting around

  • Tenerife (TFS-Tenerife South) - 27 min drive
  • La Gomera (GMZ) - 130 min drive

Restaurants

  • El Rincón de la Barriga - 9 min walk
  • Tasca La Cueva - 12 min walk
  • Casa Mon - 13 min walk
  • Las Parrillitas - 4 min drive
  • La Boca Rie - 4 min drive

About this property

RedLevel at Gran Melia Palacio de Isora - Adults Only

At RedLevel at Gran Melia Palacio de Isora - Adults Only, you can spend time at the beach enjoying beach umbrellas, beachside drinks and sunloungers, plus activities such as scuba-diving, snorkelling and surfing/body boarding are nearby. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and aromatherapy. La Terrasse, one of 7 restaurants, serves local and international cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 poolside bars, a fitness centre and a hot tub. The helpful staff and location get great marks from fellow travellers.

All-inclusive

All-inclusive room rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Russian, Spanish

At a glance

Hotel size

  • 110 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 16
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 16
  • Minimum check-in age is 16

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lb per pet)*
  • Service animals welcome
  • Specific rooms only*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Free covered on-site self-parking
  • Free on-site valet parking
  • On-site parking is limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Volleyball
  • Segway hire/tours
  • Shopping
  • Access to nearby outdoor pool
  • Access to nearby indoor pool
  • Access to nearby health club
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Whale watching nearby

Working away

  • Business centre
  • 14 meeting rooms
  • Computer station
  • Conference space (12917 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Segway hire/tours

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness centre
  • 3 outdoor pools
  • An indoor pool
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Designer toiletries
  • Hairdryer

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Recycling

Special features

All-inclusive

All-inclusive room rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Spa

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

La Terrasse – This poolside fine-dining restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
Le Bistrot Provencal – Overlooking the ocean and garden, this bistro specialises in French cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Nami Asian Bistro – This restaurant specialises in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
L´Olio Trattoria & Pizza – Overlooking the ocean and pool, this theme restaurant specialises in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Oasis Mediterranean – This poolside restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Fees & policies

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 30 per pet, per night

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. </p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).</p><p>This property accepts credit cards. Cash is not accepted.</p> <p>Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.</p>

Also known as

RedLevel Gran Meliá Palacio Isora Tenerife Hotel Guia de Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel
RedLevel Gran Meliá Palacio Isora Tenerife Guia de Isora
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Adults Only
RedLevel at Gran Melia Palacio de Isora - Adults Only Hotel

Frequently asked questions

Does RedLevel at Gran Melia Palacio de Isora - Adults Only offer free cancellation for a full refund?
Yes, RedLevel at Gran Melia Palacio de Isora - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at RedLevel at Gran Melia Palacio de Isora - Adults Only?
As of 9 February 2023, prices found for a 1-night stay for 2 adults at RedLevel at Gran Melia Palacio de Isora - Adults Only on 26 February 2023 start from €495, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at RedLevel at Gran Melia Palacio de Isora - Adults Only?
Yes, there are 3 outdoor pools and an indoor pool.
Are pets allowed at RedLevel at Gran Melia Palacio de Isora - Adults Only?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lb per pet. There's a charge of EUR 30 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at RedLevel at Gran Melia Palacio de Isora - Adults Only?
Yes, there's free self and valet parking. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at RedLevel at Gran Melia Palacio de Isora - Adults Only?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at RedLevel at Gran Melia Palacio de Isora - Adults Only and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics , pilates and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. RedLevel at Gran Melia Palacio de Isora - Adults Only also has 2 poolside bars, 5 bars and a sauna, as well as a steam room, a garden and access to a nearby health club.
Are there restaurants at or near RedLevel at Gran Melia Palacio de Isora - Adults Only?
Yes, there are 7 on-site restaurants, featuring al fresco dining, local and international cuisine and garden views. Nearby restaurants include El Rincón de la Barriga (9-min walk), Tasca La Cueva (12-min walk) and Casa Mon (13-min walk).
What's the area around RedLevel at Gran Melia Palacio de Isora - Adults Only like?
RedLevel at Gran Melia Palacio de Isora - Adults Only is located on the boardwalk, a short 19-minute walk from Playa de los Topos and 2 minutes' walk from Alcala Beach. The local area is walkable and popular for its beaches.

Reviews

9.6

Exceptional

9.5/10

Cleanliness

9.5/10

Staff & service

9.4/10

Amenities

9.5/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.
Jacqueline Gaye, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

A gem of a hotel and staff in Tenerife
Excellent hotel - lovely staff who were extremely helpful and friendly. Plenty of choices to eat both in the complex and in the area. Really enjoyed our stay and would go back there again.
Susan, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The incredible staff make this beautiful hotel into something truly special. Every single staff member is so lovely, friendly and will go above and beyond for you. We had a faultless stay and loved every minute. The only negative to me is the dark bedrooms and bathrooms. Couldn’t see to put on make up! But would definitely return. Gorgeous special staff and hotel
Karan, 7-night trip
Verified Expedia guest review

2/10 Poor

3 star not 5 star. Don’t stay!Rude staff, bad food
Manager isn’t trained, as she was told all our problems and didn’t resolve any or offer anything in return. From bad service, to rude staff, dirty rooms, bad food, it goes on and on. Shocked at how bad this hotel was (and only due to the staff) The views, buildings and pools are incredible, but mean nothing with such bad staff. And a manager that is unable to do her job! Do not stay!
John, 7-night trip
Verified Hotels.com guest review

8/10 Very good

This is our ‘go to’ place for winter and autumn breaks and look forward to returning each year because of the RedLevel concept. There have been subtle changes over the last 5 years, not all for the good, as the accountants seem to have forgotten
5-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic staff, great facilities and nothing was too much trouble.
5-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent property and very tranquil in January. No noise anywhere, very peaceful and very relaxing - probably because the kids are all at school! There are sections for adults only which we stuck to as well. The on site SPA is great too with plenty of treatments available too. The vegetarian options need to be reviewed and added to as well but we were only there for 2 nights so it was sufficient. You will need to pack long sleeve shirts, trousers and shoes to dine in a couple of the on-site restaurants which we were not expecting but enjoyed the food in the other restaurants that we dined in. it was 24C during the day but the nights are cold, so jumpers and jackets are a must. Really enjoyed our stay and would definitely go back again.
2-night romance trip
Verified Expedia guest review

8/10 Very good

7-night trip
Verified Expedia guest review

8/10 Very good

Just returned from a lovely break at the property. Disappointed that the spa wasn’t open during our stay also the Red Level breakfast was limited so we preferred the choice at Pangea. The Red level lounge was also disappointing the coffee machine was not working most of the time. On the plus side the staff at the open bar were very attentive.
5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Alastair, 7-night trip
Verified Hotels.com guest review