RedLevel at Gran Melia Palacio de Isora - Adults Only

Adults-only beachfront hotel with spa, near Alcala Beach

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Where to?

Dates

July 2025

August 2025

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

9 restaurants, lunch, dinner served; local and international cuisine

Couples treatment room(s), sauna, hot tub, steam room

Overview
Rooms
Location
Policies

With its beachfront location, RedLevel at Gran Melia Palacio de Isora - Adults Only offers the ultimate retreat for active travelers. Unwind with a body treatment or sports massage at the spa, practice yoga in the gym, or simply soak up sun by one of 3 outdoor pools. With volleyball and archery on site, there are plenty of ways to stay active during your stay.

Exceptional

Popular amenities

Pool
Bar
Non-smoking
Electric vehicle charging point
Pet-friendly
Spa

Main amenities (12)

Daily housekeeping
On the beach
9 restaurants and 2 poolside bars
5 bars/lounges
Full-service spa
3 outdoor pools
2 outdoor tennis courts
24-hour fitness centre
Beach umbrellas
Beach sunloungers
Beach towels
Beach bar

Feel at home (6)

Separate bath and shower
Premium TV channels
Garden
Terrace
Daily housekeeping
Laundry facilities

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 8 of 8 rooms

1 bedroom, premium bedding, minibar, in-room safe

Red Level Deluxe

Exceptional

Highlights

Furnished balcony

Air conditioning

Club Lounge

LCD TV

Pillow menu

Separate bedroom

Premium bedding

Blackout curtains

49 sq m
Sleeps 3
1 King Bed OR 2 Single Beds

Red Level, Deluxe Room, Partial Ocean View

Wonderful

Highlights

Furnished balcony

Air conditioning

Club Lounge

LCD TV

Pillow menu

Separate bedroom

Premium bedding

Blackout curtains

49 sq m
Partial ocean view
Sleeps 3
1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

Deluxe Room, Partial Ocean View (Redlevel with Whirlpool)

Highlights

Furnished balcony

Private outdoor hot tub

Air conditioning

Club Lounge

LCD TV

Pillow menu

Separate bedroom

Premium bedding

49 sq m
Partial ocean view
Sleeps 3
1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

Red Level, Villa, Private Pool

Highlights

Garden

Separate sitting area

Private pool

Private indoor hot tub

Air conditioning

Club Lounge

LCD TV

Pillow menu

120 sq m
Sleeps 2
1 King Bed

Red Level Deluxe Large Terrace with Whirlpool

Exceptional

Highlights

Furnished balcony

Private outdoor hot tub

Air conditioning

Club Lounge

LCD TV

Pillow menu

Separate bedroom

Premium bedding

49 sq m
Sleeps 3
1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

Red Level Master Suite Ocean View with Terrace Bathtub

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Club Lounge

LCD TV

Pillow menu

Premium bedding

Separate bedroom

Partial ocean view
Sleeps 3
1 King Bed and 1 Single Sofa Bed

Red Level Deluxe Front Ocean View

Very good

Highlights

Furnished balcony

Air conditioning

Club Lounge

LCD TV

Pillow menu

Separate bedroom

Premium bedding

Blackout curtains

49 sq m
Ocean view
Sleeps 3
1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Red Level Junior Suite Front Ocean View with Whirlpool

Highlights

Furnished balcony

Private outdoor hot tub

Air conditioning

Club Lounge

LCD TV

Pillow menu

Separate bedroom

Premium bedding

49 sq m
Ocean view
Sleeps 3
1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

Similar properties

Pool
Free breakfast
Spa
Airport transfer

includes taxes & fees

1 Aug - 2 Aug

About the area

Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686

What's nearby

Alcala Beach - 3 min walk - 0.3 km
Arena Beach - 6 min drive - 4.2 km
Playa San Juan - 6 min drive - 4.9 km
Los Gigantes Beach - 8 min drive - 6.4 km
Los Gigantes Marina - 10 min drive - 6.8 km

Getting around

Tenerife (TFS-Tenerife South) - 35 min drive
La Gomera (GMZ) - 132 min drive

Restaurants

‪Playa de San Juan - ‬5 min drive
‪Pangea - ‬6 min walk
‪Tapas y Mas Tapas - ‬5 min drive
‪Sun Bean - ‬9 min walk
‪Casa Amadeo - ‬5 min drive

About this property

RedLevel at Gran Melia Palacio de Isora - Adults Only

At RedLevel at Gran Melia Palacio de Isora - Adults Only, you can spend time at the beach enjoying beach umbrellas, beachside drinks and sunloungers, plus activities such as scuba-diving, snorkelling and surfing/body boarding are nearby. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and Ayurvedic treatments. La Terrasse, one of 9 restaurants, serves local and international cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 poolside bars, a 24-hour fitness centre and a snack bar/deli.

All-inclusive

All-inclusive room rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included

Premium alcoholic drinks included

In-room minibar (non-alcoholic beverages included)

Land activities

Fitness facilities

Volleyball

Lessons/classes/games

Aerobics

Yoga

Entertainment

On-site entertainment and activities

On-site live performances

Languages

English, French, German, Italian, Russian, Spanish

More about this property

At a glance

Hotel size

- 110 rooms
- Arranged over 5 floors

Arriving/Leaving

- Check-in start time: 3 PM; check-in end time: midnight
- Express check-in/out available
- Minimum check-in age – 18
- Check-out time is noon

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
- For any questions, please contact the property using the information on the booking confirmation
- The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
- This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum guest age is 16
- Minimum check-in age is 18

Children

- No cots (infant beds)

Pets

- Pets allowed (dogs only, 2 total)*
- Service animals welcome
- Restrictions apply*
- Pets must be supervised
- Food and water bowls available

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- On-site parking only available on request
- Free covered on-site self-parking
- Free on-site valet parking
- On-site parking is limited
- Electric vehicle charging point on site

Other information

- Smoke-free property
- Caters to adults only

Property amenities

Food and drink

9 restaurants
5 bars/lounges
2 poolside bars
Beach bar
Coffee shop
Coffee/tea in a common area
Free daily reception
24-hour room service
Snack bar/deli

What to do

On the beach
Tennis lessons
Padel court
Fitness classes
Pilates classes
Yoga classes
Volleyball
Archery
Segway hire/tours
Evening entertainment
Shopping
Bike rentals nearby
Golf lessons nearby
Hiking/biking trails nearby
Kayaking nearby
Scuba-diving nearby
Whale watching nearby

Working away

Business centre
14 meeting rooms
Computer station
Conference space (12917 square feet)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool cabanas (surcharge)
Beach sunloungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Segway hire/tours

Facilities

1 building/tower
Built in 2008
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Library
Television in common areas
Piano
24-hour fitness centre
3 outdoor pools
Full-service spa
3 outdoor padel courts
2 outdoor tennis courts
Massage/treatment rooms
Banquet hall
Reception hall

Accessibility

Wheelchair-accessible
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible lounge

Room amenities

Be entertained

IPod docking station
32-inch LCD TV
Premium satellite channels

Home comfort

Air conditioning (climate-controlled)
Minibar
Espresso maker
Electric kettle
Bathrobes and slippers
Iron/ironing board

Sleep well

Pillow menu
Blackout curtains
Turndown service
Premium bedding

Freshen up

Separate bath and shower
Rainfall shower heads
Bidet
Designer toiletries
Hairdryer
Towels
Toilet paper

Stay connected

Free WiFi
Phone

Food and drink

Free bottled water

Daily housekeeping
In-room safe (laptop compatible)
Eco-friendly toiletries
Recycling

Special features

Spa

Spa by Clarins has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

La Terrasse – This poolside fine-dining restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.

Le Bistrot Provencal – Overlooking the ocean and garden, this bistro specialises in French cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Nami Asian Bistro – This restaurant specialises in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

L´Olio Trattoria & Pizza – Overlooking the ocean and pool, this theme restaurant specialises in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.

Oasis Mediterranean – This poolside restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Fees & policies

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of EUR 80 per pet, per day

Parking

Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

Guests under 16 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Eurocard

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

RedLevel Gran Meliá Palacio Isora Tenerife Hotel Guia de Isora

RedLevel Gran Meliá Palacio Isora Tenerife Hotel

RedLevel Gran Meliá Palacio Isora Tenerife Guia de Isora

RedLevel at Gran Meliá Palacio de Isora Tenerife

RedLevel at Gran Melia Palacio de Isora Tenerife

RedLevel at Gran Melia Palacio de Isora Adults Only

RedLevel at Gran Melia Palacio de Isora - Adults Only Hotel

Frequently asked questions

Does RedLevel at Gran Melia Palacio de Isora - Adults Only offer free cancellation for a full refund?

Yes, RedLevel at Gran Melia Palacio de Isora - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Yes, there are 3 outdoor pools.

Are pets allowed at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of EUR 80 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Yes, there's free self and valet parking. Parking spaces may be limited. Electric car charging is available.

What are the check-in and check-out times at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.

What is there to do at RedLevel at Gran Melia Palacio de Isora - Adults Only and nearby?

Have fun with on-site activities such as archery, and improve your game on the tennis courts. Additional recreation on-site includes fitness classes, Pilates and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. RedLevel at Gran Melia Palacio de Isora - Adults Only also has 2 poolside bars, 5 bars and a 24-hour fitness centre, as well as spa services and a garden.

Are there restaurants at or near RedLevel at Gran Melia Palacio de Isora - Adults Only?

Yes, there are 9 on-site restaurants, featuring al fresco dining, local and international cuisine and garden views.

What's the area around RedLevel at Gran Melia Palacio de Isora - Adults Only like?

RedLevel at Gran Melia Palacio de Isora - Adults Only is a short 12-minute walk from Tenerife Beaches and 6 minutes' walk from Alcala Beach.

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RedLevel at Gran Melia Palacio de Isora - Adults Only Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff

Food

Room

10/10

Amazing Hotel, amazing stay

4-night trip

10/10

Friendly staff, great selection of restaurants. Red Level is definitely worth the extra money. We will absolutely return

7-night trip

10/10

Beautiful facility and super helpful staff. Love them

3-night trip

10/10

Friendly staff and great location, not too many rules and regulations so you can just get on and enjoy your holiday on your terms. Highly recommend.

7-night trip

10/10

Red level staff … absolutely magnificent … they were helpful and responsive to all my needs and questions. I really want to come back as this was one of the experiences of a lifetime.

5-night trip

10/10

Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.

7-night trip

10/10

Staff very good with lots assistance with several issues during our stay,would definitely recommend

9-night trip

10/10

Excellent quite facility in a big hotel.

6-night trip

10/10

Beautiful everything

7-night trip

10/10

Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary

3-night trip

10/10

This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.

4-night trip

6/10

We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.

10-night trip

10/10

7-night trip

6/10

4-night trip

6/10

3-night trip

10/10

5-night trip

10/10

酒店环境好，卫生服务设施齐全，舒适度

5-night trip

10/10

Adult only Redlevel area felt like a small hotel but with benefits of large luxury hotel. Lots of great pools.

7-night trip

8/10

7-night trip

6/10

4-night trip

6/10

10-night trip

10/10

Tutto perfetto. Un letto comodissimo, una doccia fantastica, personale all’altezza. Sono stati 4 giorni indimenticabili! Grazie Red Level!

4-night trip

10/10

2-night trip

10/10

Palvelu erinomainen ja kohteessa useita lomakeskuksen omia ravintoloita.

2-night trip

10/10

14-night trip

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RedLevel at Gran Melia Palacio de Isora - Adults Only

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Photo gallery for RedLevel at Gran Melia Palacio de Isora - Adults Only

Reviews

Popular amenities

Main amenities (12)

Feel at home (6)

Room options

View all photos for Red Level Deluxe

Red Level Deluxe

Highlights

View all photos for Red Level, Deluxe Room, Partial Ocean View

Red Level, Deluxe Room, Partial Ocean View

Highlights

View all photos for Deluxe Room, Partial Ocean View (Redlevel with Whirlpool)

Deluxe Room, Partial Ocean View (Redlevel with Whirlpool)

Highlights

View all photos for Red Level, Villa, Private Pool

Red Level, Villa, Private Pool

Highlights

View all photos for Red Level Deluxe Large Terrace with Whirlpool

Red Level Deluxe Large Terrace with Whirlpool

Highlights

View all photos for Red Level Master Suite Ocean View with Terrace Bathtub

Red Level Master Suite Ocean View with Terrace Bathtub

Highlights

View all photos for Red Level Deluxe Front Ocean View

Red Level Deluxe Front Ocean View

Highlights

View all photos for Red Level Junior Suite Front Ocean View with Whirlpool

Red Level Junior Suite Front Ocean View with Whirlpool

Highlights

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About the area

What's nearby

Getting around

Restaurants

About this property

RedLevel at Gran Melia Palacio de Isora - Adults Only

All-inclusive

Gratuities and taxes

Food and beverages

Land activities

Lessons/classes/games

Entertainment

Languages

More about this property

At a glance

Hotel size

Arriving/Leaving

Special check-in instructions

Required at check-in

Children

Pets

Internet

Parking

Other information

Property amenities

Food and drink

What to do

Working away

Services

Facilities

Accessibility

Room amenities

Be entertained

Home comfort

Sleep well

Freshen up

Stay connected

Food and drink

More

Special features

Spa

Dining

Fees & policies

Pets