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Room options

View all photos for Double Room (Preferred Club)

Double Room (Preferred Club)

Double Room (Preferred Club)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, Ocean View (Preferred Club)

Minibar, in-room safe, desk, laptop workspace

Suite, Ocean View (Preferred Club)

  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Preferred Club)

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Ocean View (Preferred Club)

  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Swim Up) (Preferred Club)

Minibar, in-room safe, desk, laptop workspace

Suite (Swim Up) (Preferred Club)

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Front Ocean View) (Preferred Club)

Minibar, in-room safe, desk, laptop workspace

Suite (Front Ocean View) (Preferred Club)

  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Ocean View (Preferred Club)

Minibar, in-room safe, desk, laptop workspace

Double Room, Ocean View (Preferred Club)

  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room (Front Ocean View) (Preferred Club)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room (Front Ocean View) (Preferred Club)

  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Balcony, Ocean View

Standard Double Room, Balcony, Ocean View | View from room

Standard Double Room, Balcony, Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room, Pool View

Minibar, in-room safe, desk, laptop workspace

Double Room, Pool View

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Balcony

Minibar, in-room safe, desk, laptop workspace

Standard Double Room, Balcony

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

At a glance

Hotel size

  • 335 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property's restaurants are open seasonally.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 22 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • 6 restaurants
  • 5 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

What to do

  • Tennis
  • Volleyball
  • Scuba diving
  • Beach nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Snorkelling nearby
  • Scooter/moped hire nearby

Working away

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (23003 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 2 buildings/towers
  • Built in 2003
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • 4 outdoor pools
  • Bike parking
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall
  • Reception hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 65-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Water-efficient showers only
  • Water-efficient toilets only

Reviews

8.4

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Gavin, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jane, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Very nice enjoyed the dog was very welcome
Gerald, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very peacefully quiet and no stress to find a place around the pool. Wonderful friendly staff eg Diana, Konte, Eli and Dahlia and so many others.
Sean Michael-James, 5-night romance trip
Verified Ebookers guest review

10/10 Exceptional

Lovely hotel, great location. Staff were very friendly. Room was nice. Breakfast was very good, lots of options. I would return and recommend.
Karen, 7-night romance trip
Verified Expedia guest review

6/10 Good

Wei Yu, 1-night trip
Verified Hotels.com guest review

6/10 Good

The main highlight was the refurbed fitness centre and spa. But there was a lack of consistency in the service levels of the staff and breakfast at Portofino restaurant was at times not great in terms of staff and food options. This feels more like an all inclusive hotel and the type of guests that come here reflected this. Being such a big property, it was run like a conveyor belt with little personal touches.
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

Andrew, 7-night trip
Verified Hotels.com guest review