H10 Big Sur Boutique Hotel

Good quality restaurant food

Lovelly time spent looking forward to future stays

A hotel with character in a sea of uniform blandness! Two minute taxi ride to the ferry so good location for over nighting before La Gomera

We had 1 night here between flying in and catching the 9am ferry next morning to La Gomera. I had requested a quiet room at the time of booking. We went to bed at 9pm as we were tired and needed to be up early the following morning. Unfortunately, the noise from the disco/DJ in the pool area was very loud and didn’t stop until just before 11pm. We did contact reception and were told the music would go on until 10:45. We eventually got to sleep just after 11pm but were woken up again around 3am with shouting in the corridor outside our room and loud banging of doors. Needless to say, we had a very bad night and won’t be repeating our stay at this hotel any time soon

Lovely hotel on the sea front. The room was a good size, very comfortable, with very good facilities and excellent air con. The half board breakfast and evening buffet was very good for the price paid. Hotel also has a good sun deck on floor 8. The only downsides are the pool is a little on the small side, the lifts can be quite slow and was sometimes quicker to walk 7 floors. Also a pity the hotel doesn't offer the use of an iron, instead of you having to pay to get your clothes ironed. The hotel also has a stupid dress code rule for men to wear long trousers for breakfast, lunch and evening meal although after the first night you soon realise that most people ignore the rule and wore smart shorts.

The area was great! We were right next to the beach and loads of restaurants, and it was easy to go to our kayaking reservation, as well as the monkey park nearby. However, our air conditioning didn't work. From what I can gather this was a hotel-wide problem. The service was great - they sent a fan up for us as soon as we asked about it - but even then, the fan only circulated the hot air really. The breakfast buffet was also sub-par. Although there was a large selection, it was not the best quality. The pastries were fairly nice, as were the pancakes, but everything else was a bit questionable. The actual hotel had a nice atmosphere and a nice little pool, and the staff were fairly friendly. It just suffered from being a bit dated. There also weren't many young people - it's not exactly the most modern area, so I wouldn't recommend it if you're in Tenerife for the nightlife! If you're there for a weekend like we were, then it's quite a nice stay, but my friend couldn't sleep at all on the last night because it was so hot without air con.

The staff were all excellent. They were welcoming, very friendly and helpful.

The staff was very service-minded and thoughtful. We really enjoyed the high quality of everything they had to offer. Even when leaving early they offered us some of their delicious breakfast. They made the end of a long trip something special.

My friend and I came here for a break in the sunshine and were delighted with the hotel. It was lovely decor and the pool and rooftop areas were great. We received a warm welcome at check in and the reception staff were helpful throughout. The only reason we have scored the location down slightly is the building work that is going on outside the hotel but it didn't bother us too much and we couldn't hear anything from our room. I would definitely recommend this hotel.

Brilliant stay ina luxury hotel... loved it!