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Cinnamon Citadel Kandy

4.0 star property
Kandy hotel with 2 restaurants and outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cinnamon Citadel Kandy

Poolside views
Outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Minibar, in-room safe, desk, iron/ironing board
2 restaurants, breakfast, lunch, dinner served; local cuisine
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Airport transfer
    Airport transfer
  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Children's pool
  • Pool bar
  • Room service
  • Babysitting
  • Airport shuttle
  • Terrace
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The price is €105
includes taxes & fees
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Private bathroom
Bidet
  • 48 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Garden Terrace

Superior Garden Terrace | Balcony

Superior Garden Terrace

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Bidet
Private bathroom
Hairdryer
Minibar
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, desk, iron/ironing board

Superior Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Bidet
Private bathroom
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior River View

Minibar, in-room safe, desk, iron/ironing board

Superior River View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Bidet
Private bathroom
Hairdryer
Minibar
  • River view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Outdoor pool, pool loungers

Radisson Hotel Kandy

Pool
Free parking
Free WiFi
Restaurant
8.8 out of 10, Excellent, (390)
The price is €113
includes taxes & fees
27 Nov - 28 Nov
Radisson Hotel Kandy
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About the area

Map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000

What's nearby

  • Bahirawakanda Vihara Buddha - 6 min drive - 3.2 km
  • Kandy Lake - 6 min drive - 3.9 km
  • Royal Palace of Kandy - 6 min drive - 4.0 km
  • Kandy General Hospital - 7 min drive - 4.5 km
  • Temple of the Tooth - 9 min drive - 6.6 km

Getting around

  • Colombo (CMB-Bandaranaike Intl.) - 158 min drive
  • Kandy Railway Station - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Cafe 1886 By Salgado Bakers - ‬6 min drive
  • ‪Salgado Hotel & Bakery - ‬6 min drive
  • ‪Kandyan Muslim Hotel - ‬6 min drive
  • ‪Global Kitchen - ‬6 min drive
  • ‪Cinnamon Citadel Panorama Restaurant - ‬1 min walk

About this property

Cinnamon Citadel Kandy

Cinnamon Citadel Kandy is a great choice for a stay in Kandy. Guests can take a dip in the outdoor pool or grab a bite to eat at Vel Eliya, which is one of 2 restaurants and serves breakfast, lunch and dinner. A poolside bar, a fitness centre and a sauna are other highlights at this eco-friendly hotel.

Languages

English

At a glance

Hotel size

  • 119 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Free secured on-site self-parking
  • Free on-site valet parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle from 6:00 AM to midnight*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Babysitting (surcharge)

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Sauna
  • No plastic water bottles
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Grab bar in shower
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

Vel Eliya – This buffet restaurant serves breakfast, lunch and dinner.
Mahaveli Eliya – This fine-dining restaurant overlooks the garden and specialises in local cuisine. Guests can enjoy drinks at the bar.
Giri Sikara Lounge – This bar overlooks the pool.
Pool Bar – This bar is located by the pool. Guests can enjoy al fresco dining (weather permitting).

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 15 per person
  • Airport shuttle service is offered for an extra charge of USD 85 per person

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per day

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 7:00 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Hotel
Cinnamon Citadel Kandy
Cinnamon Citadel
Chaaya Citadel Hotel Kandy
Chaaya Citadel Kandy Hotel Kandy
Kandy Chaaya Citadel Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Kandy
Cinnamon Citadel Kandy Hotel Kandy

Frequently asked questions

Does Cinnamon Citadel Kandy offer free cancellation for a full refund?
Yes, Cinnamon Citadel Kandy does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cinnamon Citadel Kandy?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 7:00 PM.
Are pets allowed at Cinnamon Citadel Kandy?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Cinnamon Citadel Kandy?
Yes, there's free self and valet parking. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Cinnamon Citadel Kandy?
Yes, an airport shuttle is available from 6:00 AM to midnight on request. The charge is USD 85 per person.
What are the check-in and check-out times at Cinnamon Citadel Kandy?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon. Contactless check-out is available.
What is there to do at Cinnamon Citadel Kandy and nearby?
Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a fitness centre. Cinnamon Citadel Kandy also has a picnic area and a garden.
Are there restaurants at or near Cinnamon Citadel Kandy?
Yes, there are 2 on-site restaurants, featuring al fresco dining, local cuisine and garden views.
Does Cinnamon Citadel Kandy have any outdoor private spaces?
Yes, every room features a balcony.

Cinnamon Citadel Kandy Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Kay, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Francesca, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We recently stayed at the Kandy Citadel Hotel and had a wonderful experience. The rooms were comfortable, well-maintained, and offered a pleasant stay. I want to give a special mention to Sadun Fernando, one of the servers, who provided exceptional service. His attentiveness and friendly demeanor made our breakfast experience even more enjoyable. Overall, I highly recommend Kandy Citadel Hotel for its excellent hospitality and beautiful setting.
Hareesha, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Vaseharan, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel in scenic location but a bit out of centre. The staff were outstanding and the service faultless.
Catharine, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downtown -- depending on traffic this could be even longer. However, if you are looking for quite location this is perfect.
Pathmal, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Ben, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Sudhir, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful quiet property with excellent service
Dilip C, 2-night family trip
Verified Expedia guest review

8/10 Very good

Ravitha, 1-night trip
Verified Expedia guest review

6/10 Good

Nice location Friendly staff, Insipid food
rajadurai noel, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Amika, 1-night trip
Verified Expedia guest review

6/10 Good

I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself. My room was next to evening entertainment, music, and till midnight it was very disturbing. Payment expected only in US$, causing extra charges. Hotel location is good, but Hotels.Com mistake with reservation caused disturbance.
GOWRI, 5-night trip
Verified Hotels.com guest review

8/10 Very good

hajer, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice hitel
Manju, 4-night trip
Verified Hotels.com guest review

6/10 Good

Mixed bag
Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly
Ian, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful.
Verified Expedia guest review

10/10 Exceptional

Beautiful views and gardens, wonderful breakfast in dining room overlooking the views. Excellent location, in the heart of Ella, walking distance to centre and yet feels secluded , quiet and peaceful in hotel.
patricia, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Super nice and helpful.
Lise, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Great view of the river and adjoining woods...Very serene
Kishalaya, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The location is great, tranquil beside the river, and close to Kandy. The design is superb with the open air encouraging the breeze. But it is the staff who really make it excellent. It is the second time we have stsyed at the Citadel, and we cannot fault it. If you are visiting Kandy, this is the place to stay.
Ralph, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Expedia guest review

8/10 Very good

Alasdair, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel itself is a perfect getaway from the hustle of Kandy! It’s location is a little out of the city, but the trade off is complete tranquility! The staff are so kind and helpful, we really enjoyed our stay!
Raelyn, 2-night trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Orbitz guest review