Choose dates to view prices

The price is €700
Price available on 08/12/2022

Room options

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

4/10 Fair

The deluxe hotel room was not clean and the furniture worn out. After having dinner at the restaurant I got stomack infection. The spa was nice but the hot tub was out of order. Staff very unfriendly. Can not recommend.
Otto, 6-night trip with friends
Verified Expedia guest review

8/10 Very good

Excellent hotel and nice views but there are no air conditioning in the hotel
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonderful hotel
Great hotel and wonderful food. Our waiter Fabian was a star
David, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Alpine Palace stay February 2018
Beautiful hotel next door to one of the main ski lifts. Food was excellent and room was nice too. Would recommend.
7-night family trip
Verified Hotels.com guest review

8/10 Very good

5* facilities but 1* experience
Lovely hotel, well located in Hinterglemm. Staff not interested in providing any sort of customer service. The worst is the reception team who all seem extremely unhappy that customers are approaching them for information. We were provided with no information when we checked in and so expected information about meal times (we were half board) ski room location (we were on a skiing holiday), spa etc to be in the room. There was no information except a printed sales brochure from the website. The staff serving in the restaurant had to be prompted to provide their service. Even though they saw you coming in, they ignored you. The restaurant is huge, extremely noisy and you feel as though you are sitting in a work canteen. A singer performing at the hotel one evening during our stay described it as the most informal 5* he had ever worked in and praised the staff. He obviously hadn't stayed there. The staff at Woods bar are openly serving the wrong drinks to customers and then passing the drink to other members of staff for them to take into the back - we expected to drink them. Our room was superb, we had a junior suite and the views were stunning. This was the only thing that prevented us from checking out. This hotel has all the trappings of a 5* hotel but it is huge and so for those expecting a more personalised 5* experience this is not for you. It needs a serious change to the way it is managed and its customer service regime in our experience.
SP, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel.
Everything was great but WiFi could be a lot better. Definitely would recommend this hotel and would come back in the future.
Verified Hotels.com guest review

10/10 Exceptional

amazing stay
wonderful hotel with a nice surroundings and a lot of activities
Verified Hotels.com guest review

10/10 Exceptional

Convenient and clean hotel
It was a very good experience to stay in this hotel and try the activities in the surrounding area, and we really enjoyed the romantic room
Verified Hotels.com guest review

10/10 Exceptional

Heaven on earth
Their is no word to describe the this place It is out of this world The nature is absolutely awesome The air is fresh Food,location,staff more than excellent
Verified Expedia guest review

10/10 Exceptional

Great stay Great Facility
Hotel was great! Even with our 130 am check in we enjoyed a much needed glass of champagne. Hotel is fantastic for families, couples, and those with pets. If you choose you can spend your entire stay busy with the many facility ammenties. With the Goat Stall just up the ski slope we can ski home shower change and hit the apres into the evening. The outdoor pool is great and the spa is wonderful. Breakfast is REALLY good and the staff including Michael and Dominic are really attentive.
Verified Hotels.com guest review