6/10 Good
18 April 2024
We arrived with our family of 5 to this cottage with the expectation of having a relaxing family vacation by the pools at Margaritaville Resort. Upon arrival there was 1 roll of toilet paper for the entire cottage that has 3 bathrooms. No other paper products, garbage bags, hand soap or dish soap available. Also there were no dish cloths or tea towels.
Upon arriving at the pool we were turned away and told that because we have a Code Access rather than a card to our cottage that means NO POOL USE. Manager was NO help, our children were devastated. We even offered to pay a day access fee and were turned down. The owner replied with “can you screenshot where it says pool access”. You would think all people staying at this resort could use the pool. Paper products were delivered on the third day after we had already had to go buy paper items and garbage bags as we couldn’t go days without.
The back patio only had two small chairs and a side table unlike the pictures showing a full dining area. In my opinion there is some misleading advertising here.
Although the cottage was clean and spacious, we feel disappointed and were forced to go spend more money that we had not planned on due to not having a pool. We will not be staying at Margaritaville Resort again in the future.
Diann
Diann, 6-night family trip
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