What I liked:
- the staff recognized and acknowledged my titanium elite status, was upgraded to a room with a balcony, only for to find out that our balcony was looking out to the next building wall. Regardless, the upgrade was appreciated
- the staff makes all the difference, their customer service is very very good....
- proximity to the airport... for an overnight to catch an early flight, it's location is good
What I did not like in the facility:
- they advertise airport shuttle, but their shuttle service starts at 10 am... who stays at a nearby airport hotel if not for an early flight. Anyway, hotel front desk made sure the taxi is waiting when we came down.
- the walls are thin that you can hear people at the room next door or in the hall way. We felt bad to get ready at 5:00 am for our flight, I am sure the next door guest was mad at us
- their linens need to be RETIRED. Guests would have remembered the very white, plush, soft towels they used and forget the thin walls, but unfortunately for us, we remember thin walls, and the very old linen.