The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified

Photo gallery for The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified

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On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
7 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Overview of The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified

5.0 star property
Beachfront hotel in Nusa Dua with spa, beach bar

9.2/10 Superb

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Kawasan Pariwisata Lot N2, Nusa Dua, Bali, 80363
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • 7 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Free area shuttle
  • Free shopping centre shuttle
  • 24-hour fitness centre
  • Sauna
  • Steam room
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Garden

Choose dates to view prices

About this area

What's nearby

  • In BTDC
  • Nusa Dua Beach - 3 min drive
  • Kuta Beach - 29 min drive
  • Legian Beach - 35 min drive
  • Double Six Beach - 37 min drive
  • Seminyak Beach - 40 min drive
  • Sanur Beach - 35 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 25 min drive
  • Free local area shuttle
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle

About this property

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified

5-star luxury hotel in the heart of BTDC
Take advantage of a round-trip airport shuttle, a beach bar and a poolside bar at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining and beach cabanas. Indulge in a facial, a manicure/pedicure and a massage at Lagoon Spa, the on-site spa. Enjoy international cuisine, a poolside location, and garden views at the two on-site restaurants. Aerobics classes are offered at the 24-hour gym; the property also has a rooftop terrace, shopping on site and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
You'll also enjoy the following perks during your stay:
  • 7 outdoor pools and a children's pool, with cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a free area shuttle and bike hire
  • Limo/town car service, an area shuttle and ATM/banking services
  • Guest reviews say good things about the dining options, breakfast and helpful staff
Room features
All 287 rooms include comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as climate-controlled air conditioning and dressing gowns.
Extra amenities include:
  • Children's slippers and free infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Rainfall showers, free toiletries and hairdryers
  • 65-inch Smart TVs with premium channels
  • Wardrobes/cupboards, mini fridges and coffee/tea makers

Languages

Chinese (Mandarin), English, Indonesian, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 287 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Free off-site parking nearby

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Free area shuttle within 1.6 km
  • Free shopping centre shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • 2 restaurants
  • 2 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • BBQs
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Children's pool
  • Free local shuttle
  • Children's menu

What to do

  • On the beach
  • Fitness classes
  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • 9 meeting rooms
  • Computer station
  • Conference space (7772 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Bike hire
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1991
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness centre
  • 7 outdoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible bathroom vanities
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Assistive listening devices in meeting rooms
  • Low-height worktop and sink
  • Transfer shower
  • Lever door handles

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Russian

Room amenities

Be entertained

  • MP3 docking station
  • 65-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Children's slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Lagoon Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Banyubiru Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Reservations are required.
Arwana Restaurant – This beachfront restaurant specialises in seafood and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Cornerstone Deli – Overlooking the pool and garden, this delicatessen specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Kulkul Bar – This beachfront bar specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.
De Bale Lounge & Bar – Overlooking the pool and garden, this lobby lounge specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 332000 per person (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one-way. Maximum occupancy 4)

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Children & extra beds

  • Rollaway beds are available for IDR 800000.0 per night
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Laguna Luxury Collection Resort Bali
Laguna Luxury Collection Bali
The Laguna a Luxury Collection Resort Spa Nusa Dua Bali

Frequently asked questions

Does The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified offer free cancellation for a full refund?
Yes, The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?
Yes, there are 7 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?
Yes, an airport shuttle is available. The charge is IDR 350000 per vehicle one-way.
What are the check-in and check-out times at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and contactless social distancing and check-out are available.
What is there to do at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified and nearby?
Have fun with activities such as boat tours, hiking and horse riding, and practise your swing at the nearby golf course. Additional recreation on-site includes aerobics . Indulge in a treatment at the spa and enjoy a swim in one of the 7 outdoor swimming pools. The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified also has 2 bars, a 24-hour fitness centre and a sauna, as well as beach cabanas and a garden.
Are there restaurants at or near The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?
Yes, there are 2 on-site restaurants, featuring beachfront dining, international cuisine and garden views. Nearby restaurants include Bangle bali (6-min walk), Uno (8-min walk) and The royal kitchen (8-min walk).
What's the area around The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified like?
The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified is located on the waterfront in BTDC, a short 1-minute walk from Bukit Peninsula and 13 minutes' walk from Nusa Dua Beach. Travellers say that this hotel is in a good location.

Overall score and ratings

9.2

Superb

9.2/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

8.9/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Defintely recommend
Super great hotel....fantastic food, lovely beach and overall very well managed.
David, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous beach location. Very spacious gardens. Excellent pools & facilities. Excellent restaurants & food/ beverages. Very welcoming reception & staff in every department.
Barrie, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

fabulous resort. great service. comfortable beds. beach front.
JJK, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

Anwar, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

19-night trip
Verified Expedia guest review

10/10 Exceptional

What I didn't like is hard to remember as the place is first class The staff go above and beyond to make sure you feel welcome at all times. Nothing is ever to much trouble This was our second stay and will most certainly be back
Gary, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

This property is very special everything is perfect I have extended twice my stay. Being a world traveller this will be one of the finest resort that I have staid
Francyne, 11-night trip
Verified Expedia guest review

8/10 Very good

Overall good experience. BF could be better for vegetarian guest.
1-night trip
Verified Expedia guest review

8/10 Very good

4-night trip
Verified Expedia guest review

10/10 Exceptional

5-night family trip
Verified Expedia guest review