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The West Hotel & Spa

4.0 star property
Hotel with spa, near Hoan Kiem Lake

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Photo gallery for The West Hotel & Spa

Reception
Deluxe Room, 1 Bedroom, City View
Exterior
Junior Room, 1 King Bed, City View
Free daily buffet breakfast
Nestled near Hoan Kiem Lake, The West Hotel & Spa offers a tranquil retreat with a free breakfast buffet and sports massage at the onsite spa. Unwind with in-room WiFi, dine at the restaurant, and take advantage of luggage storage, concierge services, dry cleaning/laundry services - all made possible by the helpful staff that previous guests rave about.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Non-smoking
  • Spa
  • Air conditioning
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurants
  • Full-service spa
  • Airport pick-up service
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout curtains
  • Lift

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room

1 bedroom, minibar, desk, laptop workspace

Superior Double Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Fan
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

1 bedroom, minibar, desk, laptop workspace

Deluxe Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Fan
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Fan
  • 27 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Fan
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

1 bedroom, minibar, desk, laptop workspace

Family Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Fan
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Fan
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

1 bedroom, minibar, desk, laptop workspace

Executive Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Fan
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Bed

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About the area

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, Hanoi, 100000

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.0 km
  • Hoan Kiem Lake - 2 min walk - 0.2 km
  • Thang Long Water Puppet Theatre - 3 min walk - 0.3 km
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.7 km
  • Hanoi Opera House - 15 min walk - 1.3 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 40 min drive
  • Hanoi Long Bien Station - 6 min drive
  • Hanoi Gia Lam Station - 15 min drive
  • Hanoi Railway Station - 23 min walk
  • Airport pickup service

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬1 min walk
  • ‪Bánh Mì Hôi An - ‬2 min walk
  • ‪Toshi Restaurant - ‬2 min walk

About this property

The West Hotel & Spa

You'll be in a fantastic location at The West Hotel & Spa, only a five-minute walk from Hoan Kiem Lake and Hanoi Old Town Night Market. Guests can be pampered with hot stone massages at the spa and grab a bite to eat at the restaurant. Also, Thang Long Water Puppet Theatre and St. Joseph's Cathedral of Hanoi are within a short 10-minute walk. Fellow travellers say great things about the helpful staff.

All-inclusive

All-inclusive room rates at The West Hotel & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Vietnamese

More about this property

VISIBILITY

At a glance

Hotel size

    • 25 rooms
    • Arranged over 9 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • Children may not be eligible for complimentary breakfast
    • No cots (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

    • No on-site parking

Transfers

    • Airport pickup on request (available 24 hours a day)*

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–9:30 AM
  • Restaurant
  • Free daily reception

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2022
  • Safe-deposit box at front desk
  • Full-service spa
  • Traditional architecture

Accessibility

  • Lift
  • Lift door width (centimetres): 120
  • Accessible airport shuttle
  • Hardwood flooring in public areas
ROOM

Room amenities

Be entertained

  • 32-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Fan
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Fireplace

Freshen up

  • Hydromassage shower head
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Access via exterior corridors
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages and Thai massages. The spa is open daily.
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 420000 per vehicle. Maximum occupancy 3

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi
HELP_OUTLINE

Frequently asked questions

Does The West Hotel & Spa offer free cancellation for a full refund?

Yes, The West Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The West Hotel & Spa?

Sorry, pets aren't allowed.

Is parking offered on site at The West Hotel & Spa?

Sorry, there's no on-site parking at The West Hotel & Spa.

Is an airport shuttle service offered by The West Hotel & Spa?

Yes, a shuttle from the airport to the hotel is available. The charge is VND 420000 per vehicle.

What are the check-in and check-out times at The West Hotel & Spa?

Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon.

What is there to do at The West Hotel & Spa and nearby?

The West Hotel & Spa has a spa.

Are there restaurants at or near The West Hotel & Spa?

Yes, there's an on-site restaurant.

What's the area around The West Hotel & Spa like?

The West Hotel & Spa is in Old Quarter, a short 3-minute walk from Hoan Kiem Lake and 5 minutes' walk from Thang Long Water Puppet Theatre.

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The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Service staff
Location
Breakfast
Room
Food
Shopping
Market
Luggage

What guests liked

  • Breakfast was delicious, all-you-can-eat, and often pre-packed for early departures, with a variety of options available. (13 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10

Front desk staffs were very helpful with tour bookings, answered all questions about where to eat, what to do. Room cleaning can be a little better. Breakfast menus are the same everyday.
4-night trip

8/10

The hotel is a little older and in need of some renovation, but it's clean and the staff is nice and helpful. Breakfast is great with several options. Great location. Very good overall.
2-night trip

8/10

Just in the center of old town, walking distance to most things
3-night trip

10/10

Staff was very nice
3-night trip

8/10

Convient location, town center
3-night trip

10/10

Great service, close to main attractions
1-night trip

10/10

This property was in the heart of old town and walking distance to many tourist sites. Chloe at the front desk couldn’t have helped us more and Kai who was just learning also provided excellent service. I would stay here again.
1-night trip

10/10

Great service and staff. Its very close to the Lake
1-night trip

8/10

Good location (Inside tourist area)
2-night trip

10/10

We enjoyed our stay very much. All the staff members were amazing. It is also a perfect location in Hanoi Old quarter. We recommend this hotel 100% !!!
2-night trip

10/10

Amazing location amazing staff clean rooms, highly recommend
1-night trip

10/10

Excellent location
1-night trip

10/10

We enjoyed our stay at the West. There's no shortage of shopping and food options within walking distance of the hotel. If you are looking for 'Beer Street' it's just one block away. The staff was very helpful. They even assisted us around our other excursion to and from Ha Long Bay. We would stay there again.
1-night trip

8/10

Great location for the night market and walking around. Room is very small and dated but ok. The staff is very friendly and helpful. Breakfast was aveage but ok. Lots of things to see and do right outside the door.
1-night trip

10/10

Good location. The staff was so nice, helpful and welcoming. There was an elevator to access rooms. The breakfast was excellent . The hotel provided accommodation for an earlier breakfast. The bed was comfortable.
1-night trip

8/10

Very convenient location! Fantastic complimentary breakfast. Lovely staff
1-night trip

4/10

Fantastic location but shabby hotel with disinterested reception staff and minimal housekeeping. Would not return
4-night trip

8/10

Nice hotel. Just disappointed my room had no window and the photos on the side lead to believe there is, when in fact it is a window to the toilet.

10/10

The staff was so friendly! Delicious breakfast and Mike was able to accommodate a late night/early morning check in after our flight was delayed! Highly recommend.
2-night trip

10/10

Staff helpfull and easy to talk to,great breakfast
3-night trip

10/10

We highly recommend this hotel, everything is just perfect and we enjoy our stay, the staff are so friendly and helpful. Convenient location to everything.

10/10

Very friendly staff! You can also go around easily by walking
1-night trip

8/10

Great location, but the doors were noisy because you had to slam it because of the alarm.
1-night trip

10/10

Nice convient location
2-night trip

6/10

Good location, excellent staff (Mike help us a lot), cleaning is ok
2-night trip