2/10 Poor
15 October 2024
Oxford trip
Right from the outset the guy on the desk really couldn’t care less, maybe a student earning easy money. The 3 rooms we all booked were just disgusting on every level , mould, ripped wall paper, filthy carpets and holes and damage in the walls. It was so bad that we took a video of the room as evidence of how shocking the quality was as there was actually a hole in the wall! The “so called” bathroom was full of mould and damage in every area. The bed was appalling we did not get one minute of sleep as it was so small and uncomfortable. We booked two nights( and had prepaid an extortionate price) but we left after one night as we couldn’t stand the low standard for one further night….
I have no idea how the past reviews were generated but I would certainly question the source of these…..
I travel a great deal with my work and this is the worst place I have stayed in by a country mile….this is also the first time I have complained through hotels.com so I leave it up to you on your choice …….
Martin
Martin, 2-night family trip
Verified Hotels.com guest review