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Heritance Tea Factory

5.0 star property
Luxury hotel in Kandapola with spa and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heritance Tea Factory

Billiards
Front of property
Superior Room | View from room
Flowerdew Suite | Living area
Interior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • Gym
  • Spa
  • 24/7 front desk
  • Free parking
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness centre
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
Feel at home
  • Children stay free
  • Playground on-site
  • Private bathroom
  • Separate sitting area
  • Television
  • Garden
The price is €257
includes taxes & fees
21 Dec - 22 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior King Room

Superior King Room

Superior King Room

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Sofa bed - single
Memory foam bed
Blackout curtains
Bathrobes
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Floor Deluxe

Memory-foam beds, minibar, in-room safe, desk

Executive Floor Deluxe

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Blackout curtains
Memory foam bed
Bathrobes
Rainfall showerhead
  • 19 sq m
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Sofa bed - single
Memory foam bed
Blackout curtains
Bathrobes
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Sofa bed - single
Memory foam bed
Blackout curtains
Private bathroom
  • 46 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Flowerdew Suite

Flowerdew Suite

Flowerdew Suite

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Sofa bed - single
Memory foam bed
Blackout curtains
Private bathroom
  • 70 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Mountain view

Premium Room

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Blackout curtains
Memory foam bed
Bathrobes
Rainfall showerhead
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin Room

Mountain view

Premium Twin Room

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Blackout curtains
Memory foam bed
Bathrobes
Rainfall showerhead
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Triple Room

Superior Room

Superior Triple Room

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Sofa bed - single
Memory foam bed
Blackout curtains
Bathrobes
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

Similar properties

Lobby

Grand Hotel

Pool
Spa
Free parking
Free WiFi
8.8 out of 10, Excellent, (169)
The price is €285
includes taxes & fees
3 Jan - 4 January 2025
Grand Hotel
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About the area

Map
Kandapola Nuwara Eliya, Kandapola

What's nearby

  • Pedro Tea Factory - 18 min drive
  • Lover's Leap Waterfall - 21 min drive
  • Nuwara Eliya Golf Club - 22 min drive
  • Pidurutalagala - 23 min drive
  • Lake Gregory - 25 min drive

Getting around

  • Colombo (CMB-Bandaranaike Intl.) - 66.1 miles/106.3 km
  • Haputale Railway Station - 76 min drive
  • Ella Railway Station - 80 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Ambal's Hotel - ‬22 min drive
  • ‪De Silva Foods - ‬22 min drive
  • ‪Grand Indian Restaurant - ‬22 min drive
  • ‪Pizza Hut - ‬23 min drive
  • ‪Milano Restaurant - ‬22 min drive

About this property

Heritance Tea Factory

When visiting Kandapola, Heritance Tea Factory is a great choice to consider. Guests can indulge in massages at the spa, and Kenmare Restaurant serves breakfast, lunch and dinner. A bar/lounge, a fitness centre and a terrace are other highlights at this luxurious hotel.

Languages

English

At a glance

Hotel size

  • 50 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: 9:30 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Mini golf
  • Playground

What to do

  • Ecotours
  • Mini golf
  • Pool table

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bike hire

Facilities

  • Built in 1996
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Piano
  • Fitness centre
  • Full-service spa

Accessibility

  • Wheelchair-accessible
  • Lift
  • Thin carpet in room

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Memory-foam mattress
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Dining

Kenmare Restaurant – This restaurant serves breakfast, lunch and dinner. Reservations are required.
Kenmare restaurant – On-site restaurant. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 22 for adults and USD 11 for children
  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for USD 15.0 per day

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Heritance Tea Factory Hotel Nuwara Eliya
Heritance Tea Factory Hotel
Heritance Tea Factory Nuwara Eliya
Heritance Tea Factory
Tea Factory Nuwara Eliya
Tea Factory Hotel Nuwara Eliya
Heritance Tea Factory Hotel
Heritance Tea Factory Kandapola
Heritance Tea Factory Hotel Kandapola

Frequently asked questions

Does Heritance Tea Factory offer free cancellation for a full refund?
Yes, Heritance Tea Factory does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Heritance Tea Factory?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Heritance Tea Factory?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Heritance Tea Factory?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Heritance Tea Factory?
Check-in start time: 2:00 PM; check-in end time: 9:30 PM. Check-out time is noon.
What is there to do at Heritance Tea Factory and nearby?
On-site recreation at Heritance Tea Factory includes ecotours. Indulge in a treatment at the spa and enjoy other amenities such as a fitness centre and a picnic area. Heritance Tea Factory also has a garden.
Are there restaurants at or near Heritance Tea Factory?
Yes, there's an on-site restaurant, Kenmare Restaurant.

Heritance Tea Factory Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Hardik, 2-night trip
Verified Hotels.com guest review

6/10 Good

Mariana, 1-night trip
Verified Expedia guest review

10/10 Exceptional

jagath, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Amazing property and a must go. A really unique experience and the conversion from a tea factory to a hotel has been done very well
shalendra, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

A great experience.
A lovely stay at the Heritance Tea Factory. It's a repurposed tea estate factory, with just 50 rooms. Great service, and good a la carte options. Tea here is super, but coffee drinkers will be disappointed.
2-night trip
Verified Hotels.com guest review

8/10 Very good

Pulkit, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Khaw Mei, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It’s an exclusive place , very good for relaxing
Mohammad, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The location of the hotel is incomparable. We loved the opportunity to stay in an historic building which has been lovingly restored. We were incredibly well looked after by everyone who works at the hotel and highly recommend this accommodation and the delicious food we ate.
Verified Expedia guest review

6/10 Good

Beautiful location and charming old style factory design. Poor amenities - this is not a 5 star hotel. little water pressure, no toiletries, only one power outlet in the room, slow wifi, no pool, Resturant a la cart menu comes with a “40 min cook time” warnings, it’s really cold there, no heaters
Eido, 1-night family trip
Verified Expedia guest review

8/10 Very good

This was a beautiful hotel that captured its history. We had excellent service at the spa, enjoyed dining at the restaurant and it was lovely to walk the grounds. However, I note that while most service was excellent, the supervisors at the front desk treated us very oddly when charging things to the room and then bought the eftpos machine up to our room at 10.30pm (knowing full well we had an early morning start the next day to hike Horton Plains) to get us to pay our hotel bill before check out the next day. It put a damper on our entire stay.
Verified Expedia guest review

8/10 Very good

The biggest asset of this hotel is the fact that it was once a tea factory. There is still a working mini tea factory on site which guests can tour. The hotel is quite removed from most of civilization which has its own pros and cons. It is also quite a trek to get to and from the hotel. With a very narrow road used for two-way traffic, reaching and leaving the property is an adventure on its own but may not be for the faint of heart. Some basic amenities could benefit from both an upgrade and an update, including the showers. The hotel informs guests of the volume of water used per minute when washing hands and showering. Curiously though, the shower knobs were made to be old (more on this below), that water comes out of both the tap and the shower simultaneously. This defeats the entire principle of and drive to conserve water. Any attempt to shut the tap resulted in the knob falling off. It is worth repeating that this was not always a hotel. That means when they renovated it in our more modern times, they made the conscious choice of making it authentically British but not in the best of ways. The rooms are right and rather claustrophobic. The use of green carpeting doesn’t inspire relaxation or bliss. Room interiors are, for the lack of a better word, stodgy. On a positive note, the hotel boasts of magnificent remnants of the old tea factory. This truly is the highlight of the stay.
Clark, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel. Quiet and tranquil location.
Wonderful hotel. Rich history and very well/tastefully kept. Staff are very warm and helpful. The grounds are beautiful; garden, mini tea factory and surrounding tea fields. Dinner and breakfast were delicious (rice and curry is a real feast). Really nice and comfortable room, great view too. While it makes for a scenic location, the only downside is access to hotel. Small, uneven road makes hard for car travel. We intended on going out into town in the evening for dinner but thick fog came in and as it got dark we didn’t think it would be very safe/practical to start driving off again. So we had dinner at the hotel which was also very nice.
Pascal, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property in the middle of tea plantations and away from the city. The hotel is an old tea factory which has been converted into a hotel. an eco friendly hotel with amazing views of the hills. courteous and helpful staff, great food (buffet and ala carte) and lovely garden with a small play area for kids. the hotel provides experiences like nature trail, tea picking, tea making process etc. you can go for an outdoor walk in the near by villages and meet the local women while they are plucking the tea leaves. Nuwara Eliya as a town is georgeous and so mesmerizing. we travelled from Kandy to Nuwara eliya and had some amazing views of the tea estates, mountains and water falls.
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Fabulous hotel and service was fantastic. Beautiful picturesque surroundings. The staff were courteous & went above & beyond to make us feel welcome and special. Special mention to Gawshal the Duty Manager and Nuwan the Restaurent Manager for their excellent service & care. This is a must visit hotel on your visit to Sri Lanka.
Michael, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The place and people are awesome, the food and service likewise. It was truly exceptional and the team should be very proud- a unique experience. The hotels rooms are not to the same standard as everything else but this is something that can be easily fixed with new drapes and carpet.
Clare, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Must stay here in Nuwara eliya
Amazing experience staying at this property. Highly recommended..
NIKET, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful location and ambience. Great service. Food quality was below expectations.
Yatin, 2-night romance trip
Verified Expedia guest review

8/10 Very good

The Heritance Tea Factory is a great place to experience. The staff are wonderful, the food is very good and all in all we’re very glad we stayed. The bathrooms are a bit passé and the décor is a bit drab... but... do go! The surrounding area is truly stunning and the cottage garden is enchanting. So much to do and see... a great quirky experience.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

What a magical place. We had a room with a balcony which I would highly recommend as the views and crystal clear air are stunning. The standard of the room and the friendliness and professionalism of the staff was first class. The food was excellent. I cannot recommend this hotel highly enough.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Attentive staff. Spectacular vistas. Good food. Access via car is a bit difficult but well worth it.
Nisheeth, 2-night family trip
Verified Expedia guest review

2/10 Poor

Avoid
I booked this hotel but then called the hotel within 2 hours of booking it to cancel it due to it being much farther drive from the city than searched. The hotel manager refused to refund me even though I never went and called right after I booked. Hotels.com said to me it is the hotels decision if I can be refunded. Horrible experience.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review