2/10 Poor
29 August 2024
Promises not kept
Don’t stay here.
Apartment was dirty, really dusty, and I spoke to their team to get it cleaned. They promised 10% off the first night, since they don’t have a cleaning crew until the next day. The next day, someone came into our room, but cleaning wasn’t done, because now there’s no cleaners available. So why did someone come into our room? Suspicious. They then said a cleaner will come the following day, but I said no because I feel uncomfortable now. Plus, we will be checking out the following day, so what’s the point. I asked them for additional refund, but they refused saying I agreed already to only 10% off the first night. I argued that I only agreed, as they promised me a cleaning, which didn’t happen, and I feel uncomfortable they had someone come into our room for nothing. They insisted it doesn’t matter as I already agreed.
Also, the showers were not cleaned well, it was very slippery that my daughter slipped and hit her face. They ignored this issue. Lastly, there’s a corridor that heads to all rooms, and it has a door. When we first opened the door, the hinge pin fell out, and the door was hanging off. The pin almost fell on my mother’s face, but luckily she moved in time. My husband replaced the hinge, because it’s a safety hazard. When I mentioned this, they said the door is fine, but nothing about my mother. The door isn’t fine, the pin was put back into place only by hand so it is still sticking out. By the way, I’m still waiting on my refund.
Tamara
Tamara, 3-night family trip
Verified Hotels.com guest review
