This is not a 4 star hotel at all, not sure if it is a 3 stars
Only one buffet restaurant that opens until 9:30pm
No room service
If you need an iron you have to go to the front desk, leave a deposit of 50 euros and return it immediately as there is only one iron for the entire hotel
You have to go to the front desk to ask for soap and shampoo as the service does not replace
If you need towels for the pool make sure you don’t go in any of the breaks of the pool guy in order to avoid waiting 20-30 minutes
The worst piece is customer service, they treat people very bad, only one receptionist was very kind, the rest with bad mud and bad manners all the time. The manager is the worst, very rustic treating people, I believe he never had a training on customer service
The good thing is that Formentera is so beautiful, so leaving the hotel to go to other beaches was a real pleasure
Nothing personal with the hotel, it shouldn’t be categorized as 4 stars, probably 2 or 3 stars will give a more realistic idea of the level of service you are going to receive.