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Grupotel Alcudia Pins

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6 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers
On the beach, white sand
On the beach, white sand
6 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers
Outdoor spa tub

Overview of Grupotel Alcudia Pins

Grupotel Alcudia Pins

3.5 star property
Beachfront hotel with 5 restaurants, near Playa de Muro

7.4/10 Good

43 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Microwave
Map
Carre Canyes, s/n, Platja de Muro, Muro, Mallorca, 07458
Main amenities
  • Housekeeping once per stay
  • On the beach
  • 5 restaurants and 2 poolside bars
  • 3 bars/lounges
  • 6 outdoor pools
  • Breakfast available
  • Fitness centre
  • Children's pool
  • Spa tub
  • Waterslide
  • Terrace
  • 24-hour front desk
For families
  • Children's pool
  • Playground on site
  • Microwave
  • Private bathroom
  • Television
  • Garden

Room options

About this area

What's nearby

  • On the beach
  • Playa de Muro - 8 min walk
  • Alcúdia Beach - 27 min drive
  • Pollensa Port - 24 min drive

Getting around

  • Palma de Mallorca (PMI) - 55 min drive
  • Petra Station - 18 min drive
  • Sa Pobla Station - 19 min drive
  • Muro Station - 19 min drive

Restaurants

  • Samsara Beach Club - 5 min walk
  • Figueret - 13 min walk
  • Ponderosa Beach - 3 min drive
  • Bike Point - 3 min drive
  • La Terracita Rapha's - 3 min drive

About this property

Grupotel Alcudia Pins

Grupotel Alcudia Pins offers a great location, putting you within a short 10-minute walk of Playa de Muro. After a dip in one of 6 outdoor pools, guests can grab a bite to eat at Bufet principal, one of 5 restaurants, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 poolside bars, a fitness centre and a hot tub.

All-inclusive

All-inclusive room rates at Grupotel Alcudia Pins are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

Danish, English, German, Norwegian, Spanish, Swedish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 598 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking
  • Free off-site parking nearby

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 5 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • BBQs
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Water slide
  • Playground
  • Local/corner shop
  • Children's menu

What to do

  • On the beach
  • Shopping
  • Beach nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 6 outdoor pools
  • Hot tub
  • Water slide

Accessibility

  • Lift

Languages

  • Danish
  • English
  • German
  • Norwegian
  • Spanish
  • Swedish

Room amenities

Be entertained

  • 29-inch LCD TV

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Mini fridge
  • Microwave
  • Toaster

More

  • Housekeeping (once per stay)
  • In-room safe

Special features

All-inclusive

All-inclusive room rates at Grupotel Alcudia Pins are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Dining

Bufet principal – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Green & Grill – This beachfront buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Taverna – This beach restaurant specialises in regional cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
La Bambola – This restaurant specialises in Italian cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
The Garden BBQ – Overlooking the garden, this restaurant specialises in barbecue and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night. This tax does not apply to children under 16 years of age.
  • High chair fee: EUR 15 per accommodation, per week

Optional extras

  • Breakfast costs between EUR 14.00 and EUR 14.00 for adults, and EUR 7.00 and EUR 7.00 for children (approximately)
  • Late checkout can be arranged for an extra charge of EUR 60.00 (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 6:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

TUI BLUE Alcudia Pins
Grupotel Alcudia Pins Muro
Grupotel Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins
Grupotel Alcudia Pins Hotel Muro

Frequently asked questions

Does Grupotel Alcudia Pins offer free cancellation for a full refund?
Yes, Grupotel Alcudia Pins does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grupotel Alcudia Pins?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grupotel Alcudia Pins?
Yes, there are 6 outdoor pools and a children's pool. Guests have pool access from 10:00 AM to 6:00 PM.
Are pets allowed at Grupotel Alcudia Pins?
Sorry, pets aren't allowed.
Is parking offered on site at Grupotel Alcudia Pins?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Grupotel Alcudia Pins?
You can check in from 2:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge of EUR 60.00 (subject to availability).
What is there to do at Grupotel Alcudia Pins and nearby?
Grupotel Alcudia Pins has 2 poolside bars, 3 bars and a hot tub, as well as a fitness centre and a garden.
Are there restaurants at or near Grupotel Alcudia Pins?
Yes, there are 5 on-site restaurants, featuring al fresco dining, international cuisine and garden views. Nearby restaurants include Samsara Beach Club (5-min walk), Figueret (13-min walk) and Las Delicias (2 mi).
Does Grupotel Alcudia Pins have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Grupotel Alcudia Pins like?
Grupotel Alcudia Pins is a short 8-minute walk from Playa de Muro and 9 minutes' walk from Es Comú.

Overall score and ratings

7.4

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

6.7/10

Eco-friendliness

10/10 Exceptional

Simon, 3-night trip
Verified Expedia guest review

6/10 Good

If you don’t have children, the hotel is not for y
If you don’t have children, the hotel is not for you. This area is full of children and not much else. Quite old building and facilities. Simple furnishings. Friendly staff.
Christina, 3-night trip
Verified Hotels.com guest review

6/10 Good

Nice family vacation
It was a perfect vacation for a family, children garden, nice sea view. A little bit overpriced in the nearest supermarket otherwise it’s fine!
8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

8/10 Very good

8-night trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Expedia guest review

8/10 Very good

A great family place.
We had excellent accommodation although we were above the main restaurant and opposite the nightly entertainment so it was a bit noisy. The room was clean and well equipped although we did have a kitchen with plenty of crockery but no cutlery. Food was good, although buffet style is not my cup of tea, there was a really good range of styles of foods with plenty of salads and local dishes. It was well cooked and presented and no horrendous queues associated with many all inclusive places. The pools were on the cold side. The children would have played a lot longer if they had been a bit warmer, consequently we spent most of our time at the beach as it was warmer. A bit disappointing was the daily €14 for 2 beds and an umbrella on the beach. This adds to the cost somewhat.
F, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Well run, very good food, pleasant room. Ideal for a family holiday. Good facilities. Good entertainment to suit the whole family. Only minor criticism is that it was sometimes difficult to get a sunbed if you were late up! Great holiday!
4-night family trip
Verified Expedia guest review

10/10 Exceptional

Impecável!
Impecável! Excelente! Quase dentro da praia, com varias piscinas, restaurantes, lojas. Um supermercado em frente. Atendentes atenciosos e educados. Quarto otimo!
5-night family trip
Verified Hotels.com guest review

6/10 Good

Eva, 13-night trip
Verified Expedia guest review