Eden Arms Hotel, Durham is a great choice for a stay in Ferryhill. Guests can grab a bite to eat at the restaurant, and the sauna makes for a relaxing end to the day.
Languages
English
At a glance
Hotel size
45 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age – 18
Check-out time is 11:00 AM
Special check-in instructions
The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets allowed*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi (speed: 25+ Mbps) and wired internet access in rooms
Parking
Free on-site self-parking
Other information
Designated smoking areas
Property amenities
Food and drink
Restaurant
Services
Front desk (limited hours)
Luggage storage
Facilities
Sauna
Steam room
Accessibility
Upper floors accessible by stairs only
Thin carpet in room
Room amenities
Be entertained
32-inch flat-screen TV
Digital TV channels
Netflix
Streaming services
Home comfort
Heating
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Bath or shower
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Complimentary wireless Internet access (speed of 25+ Mbps) and free wired Internet
More
Daily housekeeping
Fees & policies
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 20 per pet, per day
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Also known as
Eden Arms Hotel Ferryhill
Eden Arms Ferryhill
Eden Arms Hotel
The Eden Arms Hotel
Eden Arms Hotel, Durham Hotel
Eden Arms Hotel, Durham Ferryhill
Eden Arms Hotel, Durham Hotel Ferryhill
Frequently asked questions
Are pets allowed at Eden Arms Hotel, Durham?
Yes, pets are welcome. There's a charge of GBP 20 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Eden Arms Hotel, Durham?
Yes, there's free self parking.
What are the check-in and check-out times at Eden Arms Hotel, Durham?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is 11:00 AM.
What is there to do at Eden Arms Hotel, Durham and nearby?
Eden Arms Hotel, Durham has a sauna and a steam room.
Are there restaurants at or near Eden Arms Hotel, Durham?
Yes, there's an on-site restaurant.
Eden Arms Hotel, Durham Reviews
Reviews
6.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4/10
Cleanliness
7.6/10
Staff & service
5.8/10
Amenities
6.4/10
Property conditions & facilities
Reviews
4/10 Fair
9 December 2019
Not as it looks like on the web page
Photos on website look great, but it is not like that inside. Bathroom tiles need regrouted, silicon seal old and tired with pink mould visible, windows faulty, paint peeling from roof and window ledge. The hotel requires a major revamp.
Verified traveller
1-night trip
Verified Hotels.com guest review
2/10 Poor
9 December 2019
The ground floor is muliti level. From reception you need to climb one flight of stairs to reach the Bar area and down another flight of stairs to go for Breakfast. Our room was on the first floor and required 3 flights of stairs. No lift
Verified traveller
2-night romance trip
Verified Expedia guest review
8/10 Very good
24 November 2019
Highly recommended
Lovely staff clean and tidy, will be going back
Darren
Darren, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
24 November 2019
Swimming pool closed, stops serving food at 7.30pm, pipes bang and clatter all night, the kettle didn't work, the room door didn't lock and I think it's actually a care home for the elderly. No -one was under 65. The wallpaper and paint peeling. The bed was uncomfortable. Terrible.
Verified traveller
1-night family trip
Verified Expedia guest review
8/10 Very good
22 November 2019
It was rather unfortunate that the swimming pool was closed while we were there. The water pipes were very noisy.
Verified traveller
1-night family trip
Verified Expedia guest review
6/10 Good
21 November 2019
The staff where helpful especially the receptionist and the afternoon bar staff.
Unfortunately there are no lifts as disabled this was an issue as room was up stairs and along very long corridor. They introduced a new menu when we chose items from the menu we where told the fish order hadnt arrived also various lines where different in areas- WHY.
We finally ordered however wasnt what we wanted i must say we where a party of 5, cheesy chips came which were disgraceful and was handed back. We were staying at this hotel as it was local to a very personnel event therefore was not a jolly so it was awful when we all went to bed after a very stressful day , could not go to sleep because our rooms where above the dining room where a singer was singing until 10.38pm very difficult, maybe we should have been told when we arrived. Breakfast was good and again staff pleasant.
Verified traveller
1-night family trip
Verified Expedia guest review
8/10 Very good
3 September 2019
Eden Arms
Lovely place really helpful staff, however check out is at 10am and breakfast is 8am to 9am so felt a bit rushed leaving after a lovely evening at Kynren...
Verified traveller
1-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
19 August 2019
Veronica Elaine
Veronica Elaine, 1-night trip
Verified Hotels.com guest review
6/10 Good
26 July 2019
It was dated and need o a up keep not very clean rooms ok only there 1 night
Verified traveller
1-night family trip
Verified Expedia guest review
6/10 Good
21 July 2019
Clean and efficient
Stayed at the Eden arms for one night on a business trip. The hotel is dated in decor and breakfast choices but it was clean and the staff were lovely. The service was efficient and friendly and the room had a hairdryer, tea/coffee making facilities and ironing board/iron which is really all that was needed. I did not have the chance to use the leisure facilities so can’t comment on those. Only negative was the lack of mobile phone reception at the hotel but there is free WiFi available.
Gillian
Gillian, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
29 June 2019
Run down hotel
Run down hotel next to a noisy dual carriageway.
Haresh
Haresh, 2-night business trip
Verified Hotels.com guest review
6/10 Good
1 June 2019
Room was lovely an d clean staff were a bit stuck up and food wasn't very nice
Verified traveller
1-night romance trip
Verified Expedia guest review
8/10 Very good
29 May 2019
Ange
Ange, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
9 May 2019
The hotel is in need of refurbishment and mainly caters for bus trips , the food is average, that being said the staff are very friendly but I won’t be rushing back
Jamie
Jamie, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
13 April 2019
Staff all lovely, the handyman made us laugh everyday. Such a cheery guy. Manager very accommodating.
Verified traveller
2-night romance trip
Verified Expedia guest review
8/10 Very good
25 March 2019
Verified traveller
1-night trip
Verified Expedia guest review
8/10 Very good
25 March 2019
Verified traveller
1-night trip
Verified Expedia guest review
6/10 Good
16 February 2019
Nice hotel and staff. Not suitable for a business
Very nice comfortable and quiet rooms. The food is nice in the restaurant.
There is no WiFi or mobile signal . The meal times are very restrictive. Breakfast starts at 8 AM. This hotel is not suited for business travellers.
Craig
Craig, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
12 November 2018
Verified traveller
1-night trip
Verified Expedia guest review
6/10 Good
21 June 2018
Breakfast on first morning had run out of bacon ,sausage , hash browns fifteen minutes before closing time!,
Bedroom could be very good but too much paint pealing off, much of the wallpaper coming off! Basically the bedroom was tatty. Breakfast problems were really improved for second day.
Verified traveller
2-night trip
Verified Expedia guest review
8/10 Very good
5 May 2018
We thought our room was very well appointed, clean and well equipped. The menu for evening meals wasn't very adventurous and the times for breakfasts, 8 till 9 not very 21st Century! Some parts of the hotel were looking a bit tired too. The member of staff that checked us in was very friendly.
Janet
Verified Hotels.com guest review
6/10 Good
16 December 2017
Mould on Lampshades, room dark, needs refreshing/decoration.
Meal Lukewarm and poor quality
Michael
Michael, 1-night trip
Verified Expedia guest review
6/10 Good
9 November 2017
Not suitable for business stays
Not suitable for business stays as it is a shearings coach holiday hotel
Frank
Frank, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
3 October 2017
A great location, nice room, great breakfast
Warren
Warren, 1-night trip
Verified Hotels.com guest review
2/10 Poor
2 October 2017
stop off
disappointing stay given the price of the room. Tfhe room looked like it was in the middle of being decorated. Bed was small and not comfortable. Sound proofing not good.