Pan Pacific Hanoi

Photo gallery for Pan Pacific Hanoi

Primary image
Indoor pool
Terrace/patio
Private kitchen
View from room

Overview of Pan Pacific Hanoi

UNESCO Sustainable Travel Pledge

Pan Pacific Hanoi

5.0 star property
Luxury hotel in Ba Dinh with 2 restaurants and 2 bars/lounges

8.8/10 Fabulous

798 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
1 Thanh Nien Road, Ba Dinh District, Hanoi
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Living room
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Ba Dinh
  • Hanoi Old City Gate - 2 min drive
  • Hoan Kiem Lake - 3 min drive
  • St. Joseph's Cathedral - 4 min drive
  • Hanoi Opera House - 13 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 20 min drive
  • Hanoi Railway Station - 4 min drive
  • Hanoi Gia Lam Station - 6 min drive
  • Hanoi Long Bien Station - 23 min walk
  • Airport shuttle (surcharge)

About this property

Pan Pacific Hanoi

5-star luxury hotel in the heart of Ba Dinh
Consider a stay at Pan Pacific Hanoi and take advantage of a round-trip airport shuttle, a rooftop terrace and shopping on site. Indulge in a body scrub, a massage and a body treatment at the on-site spa. Enjoy international cuisine and more at the two on-site restaurants. In addition to a coffee shop/cafe and a library, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), ATM/banking services and tour/ticket information
  • Express check-out, a front desk safe and 6 meeting rooms
  • Guest reviews give top marks for the overall value and location
Room features
All guest rooms at Pan Pacific Hanoi boast perks, such as 24-hour room service and climate-controlled air conditioning, as well as amenities, such as late-night fare and complimentary wireless Internet access.
Other amenities include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Free infant beds, daily housekeeping and desks

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Malay, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 273 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Express check-in/out
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Supervised childcare (surcharge)

What to do

  • Shopping

Working away

  • 6 meeting rooms
  • Conference centre (13143 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • 1 building/tower
  • Built in 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • No plastic drinking straws

Accessibility

  • Wheelchair accessible
  • Lift
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English
  • French
  • Japanese
  • Korean
  • Malay
  • Vietnamese

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Water-efficient toilets only

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Pacifica – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Ming – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Song Hong Bar – This lobby lounge specialises in international cuisine and serves lunch and light fare. Open daily.
Summit Lounge – This rooftop bar specialises in international cuisine. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 10 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 75 per vehicle (one way)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Hanoi Sofitel
Sofitel Hanoi
Accor Plaza Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

Does Pan Pacific Hanoi offer free cancellation for a full refund?
Yes, Pan Pacific Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Pan Pacific Hanoi?
As of 19 August 2022, prices found for a 1-night stay for 2 adults at Pan Pacific Hanoi on 20 August 2022 start from €107, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Pan Pacific Hanoi?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Pan Pacific Hanoi?
Yes, there's an indoor pool.
Are pets allowed at Pan Pacific Hanoi?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Pan Pacific Hanoi?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Pan Pacific Hanoi?
Yes, an airport shuttle is available. The charge is USD 75 per vehicle one way.
What are the check-in and check-out times at Pan Pacific Hanoi?
You can check in starting at 2 PM. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
What is there to do at Pan Pacific Hanoi and nearby?
Pan Pacific Hanoi has 2 bars and a spa, as well as an indoor pool and a 24-hour fitness centre.
Are there restaurants at or near Pan Pacific Hanoi?
Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include Quan kien - bug place (7-min walk), 6 Degrees (9-min walk) and Aummee Vegeterian Restaurant (9-min walk).
What's the area around Pan Pacific Hanoi like?
Pan Pacific Hanoi is in Ba Dinh, a short 1-minute walk from West Lake and 5 minutes' walk from Tran Quoc Pagoda. Travellers love the hotel's prime location.

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.7/10

Property conditions & facilities

9.6/10

Eco-friendliness

8/10 Very good

Keith, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Quang, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Yong, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

JOSEPH, 1-night trip
Verified Hotels.com guest review

8/10 Very good

No flavour
Nice hotel, but nothing exceptional. Hotel was empty (coronavirus) but no upgrade. Business lounge is poor, some customer are welcome at 17H some other have to wait up to 17H30. Regarding room and service everything is ok, but do not expect a nice commercial attention
Philippe, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Yiu Kei Ken, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Great stay at this hotel and got a room with a view overlooking the West lake.
Rishi, 3-night business trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Staff very very helpful after a very long flight ,room clean and tidy
David, 1-night trip
Verified Expedia guest review