I had asked for a high floor as i am a light sleeper, we arrived late friday night, checkin was easy went to tom to find we were on the bottom floor, room was outdated, bed was so hard we both woke with sore backs, all through the night we could hear the peole above us, even when they used the bathroom, i went to speak to the reception who then went to speak to the manager, we were told we would have to pay extra to upgrade which we did as couldn't spend another 3 nights on that bed, the next room was better.