Ruined my weekend!
Upon arrival there was no valet service, and no one to assist with luggage. The parking was misrepresented—there was no secure, covered parking as advertised. Check-in was chaotic, handled at the bar by a distracted staff member who was pouring drinks. When I questioned the parking situation, the woman at check-in was rude and dismissive, and another staff member blamed Hotels.com for the incorrect information.
Security was inadequate, as one guard bounces from the door to the lot leaving me uneasy about parking my car because there is NO 24hr coverage. Later, the same rude staff member ignored me when I tried to order a drink, prioritizing other guests then serving me with attitude. Hotels.com informed me that the hotel is responsible for updating their listing, revealing the staff’s dishonesty.
The next morning, breakfast items listed on the menu were nonexistent, and the staff couldn’t make a proper latte and told me to microwave the milk myself as they were out of supplies. After a long day, I returned to find the parking lot full, despite paying for three days of parking, and my room hadn’t been cleaned.
The hotel’s amenities what amenities!? The security staff appeared unprofessional and under the influence the property was littered with trash the same trash all weekend. The small area with grab and go snack had expired sandwiches.
I strongly recommend avoiding the Moxy in Downtown Oakland until they make significant improvements.