Fukuoka Mitsukoshi Department Store - 20 min walk - 1.7 km
Port of Hakata - 3 min drive - 3.1 km
Marine Messe Fukuoka - 4 min drive - 3.6 km
Getting around
Fukuoka (FUK) - 13 min drive
Saga (HSG-Ariake Saga) - 94 min drive
Yakuin Station - 6 min walk
Tenjin Station - 8 min walk
Nishitetsu-Fukuoka Station - 11 min walk
Watanabe-dori Station - 1 min walk
Tenjin-minami Station - 8 min walk
Yakuin-odori Station - 12 min walk
Restaurants
ナマステ堂 - 4 min walk
やま中ホテルニューオータニ店 - 1 min walk
ピッツェリア ファリーナ - 2 min walk
BISTRO LA ATORI - 9 min walk
釜山亭薬院 - 2 min walk
About this property
Hotel New Otani Hakata
At Hotel New Otani Hakata, you'll be a short five-minute drive from Canal City Hakata and Port of Hakata. Guests looking for a bite to eat can visit Sembazuru, which serves Japanese cuisine and is open for lunch and dinner. Also, Marine Messe Fukuoka and Mizuho PayPay Dome Fukuoka are within a short drive. Fellow travellers like that it's only a short walk to public transportation: Watanabe-dori Station is steps away and Tenjin-minami Station is 8 minutes.
Languages
Chinese (Mandarin), English, Japanese, Korean
At a glance
Hotel size
372 rooms
Arranged over 14 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: 2 AM
Minimum check-in age – 18
Check-out time is 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must be at least 20 years of age to stay in a smoking room.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
On-site self-parking (JPY 1500 per day)
Electric vehicle charging point on site
Height restrictions apply for on-site parking
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
Bar/lounge
Coffee shop
Room service (limited hours)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Hair salon
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
Safe-deposit box at front desk
Reception hall
Accessibility
Wheelchair-accessible
Lift
Room amenities
Be entertained
Cable/satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Electric kettle
Slippers
Iron/ironing board (on request)
Sleep well
Alarm clock
Bed sheets provided
What to enjoy
In-room massage
Freshen up
Private bathroom
Shower/bath combination
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Phone
Food and drink
Fridge
More
Daily housekeeping
In-room safe
Special features
Dining
Sembazuru – This restaurant specialises in Japanese cuisine and serves lunch and dinner.
Green house – This restaurant specialises in Eastern European cuisine and serves breakfast, lunch and dinner. Open daily.
The Castillian Room – This restaurant specialises in Eastern European cuisine and serves lunch and dinner. Open daily.
Taikanen – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A city tax will be collected at the property. The city tax ranges from JPY 200–500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 3500 for adults and JPY 2000 for children
Parking
Self-parking costs JPY 1500 per day
Parking height restrictions apply
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees apply to children 4-12 years old for breakfast.
Also known as
Hotel New Otani Hakata Fukuoka
Hotel New Otani Hakata
New Otani Hakata Fukuoka
New Otani Hakata
New Otani Hakata Hotel
Hotel New Otani Hakata Hotel
Hotel New Otani Hakata Fukuoka
Hotel New Otani Hakata Hotel Fukuoka
Frequently asked questions
Does Hotel New Otani Hakata offer free cancellation for a full refund?
Yes, Hotel New Otani Hakata does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel New Otani Hakata?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel New Otani Hakata?
Yes. Self-parking costs JPY 1500 per day. Electric car charging is available.
What are the check-in and check-out times at Hotel New Otani Hakata?
Check-in start time: 2 PM; check-in end time: 2 AM. Check-out time is 11:00 AM.
What's the area around Hotel New Otani Hakata like?
Hotel New Otani Hakata is in Chuo Ward, a short 1-minute walk from Watanabe-dori Station and 16 minutes' walk from Canal City Hakata. Travellers give top marks for the hotel's prime location.
Hotel New Otani Hakata Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
11 December 2024
Sumin
Sumin, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 September 2024
We thoroughly enjoyed our time here. The staff were very helpful and were very patient as there were a couple times that communication was a little challenging. The room was spacious and comfortable and I really liked how clean everything was. The food in the hotel's restaurants was excellent. There are a lot of places to shop in the area and transportation was easy as well. I really enjoyed my time at the New Otani and I would definitely stay here again!
Steven
Steven, 7-night family trip
Verified Hotels.com guest review
10/10 Exceptional
16 September 2024
Old fashioned but clean hotel. Nearby subway and markets.
Jongwon
Jongwon, 2-night family trip
Verified Expedia guest review
8/10 Very good
4 September 2024
Masashi
Masashi, 1-night trip
Verified Expedia guest review
10/10 Exceptional
21 August 2024
Staff were very kind and clean room!
satoyo
satoyo, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
17 August 2024
Great hotel in city center.
Van
Van, 3-night family trip
Verified Expedia guest review
6/10 Good
13 August 2024
Very friendly staff and service,
Hotel is old and show it’s wear and tear, however there was a lot of fungus in our bathroom which made things a little uncomfortable
Jefferey
Jefferey, 2-night family trip
Verified Expedia guest review
6/10 Good
3 August 2024
Cost effective hotel & big room
charley
charley, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
3 August 2024
Clean
Kanghee
Kanghee, 2-night trip
Verified Expedia guest review
8/10 Very good
2 August 2024
The hotel staffs were really nice and attentive. We traveled with 2 adults 2 eleven yrs old. Bed was a bit small but we made it work. Room was clean. It was in a great location and would highly recommend it to everyone. It was close to shopping, subways, and great local restaurants down the street. There is no laundry or microwave at this hotel. But laundromat is only a 5 mins walk away. Would stay here again.
Philip
Philip, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
27 July 2024
I really enjoyed my stay here. The staff are friendly and the rooms are clean (and spacious!). It is close to the train station, and the neighborhood is very lively.
Two issues that I think would help the hotel to improve:
1. The wifi didn't work well, even after the staff brought another device specifically for our room.
2. They charged me extra for the room phone, even if I just dialed the front desk to ask for the wifi issue.
Ao
Ao, 4-night family trip
Verified Expedia guest review
6/10 Good
24 July 2024
Convenient location .
Daniel
Daniel, 1-night family trip
Verified Expedia guest review
6/10 Good
19 July 2024
Sharon
Sharon, 3-night trip
Verified Expedia guest review
10/10 Exceptional
3 July 2024
Service from hotel staff was excellent. Easy to get a taxi at the lobby. Room is spacious with good wifi and Smart TV
Terence
Terence, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
24 June 2024
Friendly staffs and clean room. Breakfast buffet was good. Lot of shopping option in the hotel and nearby
Choo Hyung
Choo Hyung, 1-night family trip
Verified Expedia guest review
6/10 Good
23 June 2024
The room is a comfortable size but the amenities are outdated, the room has a smell. Air con though put on lowest temperature and highest fan, still not cold. Found hair that was not mine (different colour and length) on the bath tub.
Cup filled with tea from morning not washed. Pillow too low (had to use three pillows) and mattress not comfortable.
Philip A
Philip A, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
16 June 2024
Peter
Peter, 10-night trip
Verified Expedia guest review
10/10 Exceptional
14 June 2024
Glad that we decided to stay in this hotel. Though the hotel is abit dated, the beds are comfy and hotel is overall clean. Very near to 2 or 3 stations to travel around. There is a bus stop beside the hotel too. There's a 7-11, family mart and super market within 5mins walk fr hotel.
cindy
cindy, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
11 June 2024
Cozy hotel with very friendly staff
Cozy hotel with very friendly staff. Convenient location with restaurants and 24 hours convenience stores nearby.
Po Po Angela
Po Po Angela, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
31 May 2024
Well kept, efficient front desk check in, 1-2 min from watanabe dori station, 3 min walk to sunny supermarket, <10 min walk to nearby eateries.
However, some of the furniture are quite old, and the hotel is pretty pricey to be honest.
I give it an overall 8/10, 2 points lacking due to old furniture and steep price.
Zi Xuan
Zi Xuan, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
10 May 2024
Good location. Near bus stops and local subway. Caring staffs. Room Service is excellent. Prompt response if needed somethings. I recommend this hotel for your stay. I stayed 5 nights here with full satisfaction
Tanny
Tanny, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
8 May 2024
아주 만족
호텔 깨끗하고 리뉴얼 잘 되어서 새 호텔과 같았습니다.
KUNYUL
KUNYUL, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
7 May 2024
House cleaning is very responsible. Taking care of guests so well.
Whatever requested, service response is very quick. Recommend this hotel
Tanny
Tanny, 4-night romance trip
Verified Expedia guest review
6/10 Good
28 April 2024
Staff was friendly but our room wasn’t very clean (splash stains on wall) with a windows looking upon
a water boiler and pipes.
Geoffrey
Geoffrey, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
28 April 2024
Excellent breakfast buffet and the staff was amazing!