Checking in the clerk didn't know what she was doing . I handed her my ID. she pulled up on the Electronic panel my info, l paid with my bank card , she watched me the whole. She asked me to sign ..l did then it happened, she asked me again for my ID and said she couldn't find my conformation number , i showed she then l asked her for a receipt and what room number " a male customer comes up to the window. ..then all of a sudden she claimed l didn't pay ..oh no l said l opened my bank app, she claimed nothing was showing on her end " then l said you saw me pay and sign ..then she said to me in front of my granddaughter and another customer F'you then she said l had brain surgery ' l told her that not my issue and l dont know you ..She called a manager talking like i wasn't there luck there was glass between us. Due to getting curse out l calmed myself because they got my money and she was trying to charge me again she lied , just straight out tripping..l called Hotel.com put my call on speaker l explained to the representative what happened to me..the representative wanted to talk to Allison that was her name . She refused to speak then she said i will give you your room. So i told the rep that she was giving my door cards ..l cant believe that happened to me and my granddaughter
having to witness her grandmother being talked to and treated like that l will never go back there again..bad enough the trip more then 3 hours add an extra hour due to traffic delays on I35 ..