The Palms Resort of Mazatlan

Photo gallery for The Palms Resort of Mazatlan

Primary image
On the beach, beach volleyball
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains

Overview of The Palms Resort of Mazatlan

The Palms Resort of Mazatlan

3.0 star property
Beachfront resort in Mazatlán with outdoor pool, restaurant

8.0/10 Very good

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
Map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Pool bar
  • Swim-up bar
  • Conference centre
  • Terrace
  • 24-hour front desk
  • Air conditioning
Feel at home
  • Children's pool
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Zona Dorada
  • The Mazatlan Malecón - 8 min drive
  • Mazatlan Aquarium - 14 min drive
  • Cerritos Beach - 11 min drive
  • Plaza Machado - 22 min drive
  • Olas Altas Beach - 22 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 39 min drive

About this property

The Palms Resort of Mazatlan

3-star resort in the heart of Zona Dorada
Consider a stay at The Palms Resort of Mazatlan and take advantage of a swim-up bar, a poolside bar and a terrace. This resort is a great place to bask in the sun with a beachfront location and beach volleyball. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at Restaurant Panama, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
Other perks at this resort include:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • Cooked-to-order breakfast (surcharge), a lift and laundry services
  • A 24-hour front desk, a front desk safe and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at The Palms Resort of Mazatlan boast comforts, such as Laptop workspace and air conditioning, as well as amenities, such as complimentary wireless Internet access and safes.
Extra amenities include:
  • Bathrooms with showers and hairdryers
  • 32-inch flat-screen TVs with cable channels
  • Balconies, fridges and coffee/tea makers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 190 units
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar

Travelling with children

  • Children's pool

What to do

  • On the beach
  • Beach volleyball

Working away

  • Meeting rooms
  • Conference centre (7973 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Wheelchair accessible
  • Lift
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Lever door handles
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Restaurant Panama – This restaurant only serves breakfast. Guests can enjoy drinks at the bar.
Pool Bar – On-site cocktail bar. Open daily.
Bálamo Bar – On-site bar. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between MXN 265 and MXN 400 for adults, and MXN 265 and MXN 400 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to March 31 2023 (dates subject to change):
  • Fitness facilities

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Palms Resort Mazatlan
Palms Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

Frequently asked questions

Does The Palms Resort of Mazatlan offer free cancellation for a full refund?
Yes, The Palms Resort of Mazatlan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Palms Resort of Mazatlan?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Palms Resort of Mazatlan?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at The Palms Resort of Mazatlan?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Palms Resort of Mazatlan?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Palms Resort of Mazatlan?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at The Palms Resort of Mazatlan and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation nearby includes casino gaming. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include a garden.
Are there restaurants at or near The Palms Resort of Mazatlan?
Yes, there's an on-site restaurant, Restaurant Panama. Nearby restaurants include La Concha (5-min walk), Fat Fish (7-min walk) and Villa Italia (7-min walk).
Does The Palms Resort of Mazatlan have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Palms Resort of Mazatlan like?
The Palms Resort of Mazatlan is a short 1-minute walk from Playa Brujas and 12 minutes' walk from Islands and Protected Areas of the Gulf of California. Travellers say that this resort is in a good location.

Overall score and ratings

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.5/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Great stay
Luis, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Martin, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was great
It was great nice friendly staff rooms are ok
Griselda, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Emely, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

We enjoyed our stay. I would stay again Roberto at valet was amazing help... and room cleaner Evelia gracias
Victoria, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing
we enjoy all our stay, contagrats
5-night trip
Verified Hotels.com guest review

8/10 Very good

It’s almost a one stop place. It’s has a restaurant onsite with good food, convenient access to the beach, the room was great.
Isabel, 1-night family trip
Verified Expedia guest review

6/10 Good

Rebecca, 1-night trip
Verified Expedia guest review

4/10 Fair

Areli, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was great
Victor m, 2-night family trip
Verified Orbitz guest review