Riu Emerald Bay All Inclusive

Photo gallery for Riu Emerald Bay All Inclusive

Primary image
On the beach, sun-loungers, beach towels, beach massages
On the beach, sun-loungers, beach towels, beach massages
On the beach, sun-loungers, beach towels, beach massages
5 outdoor pools, pool umbrellas, pool loungers

Overview of Riu Emerald Bay All Inclusive

Riu Emerald Bay All Inclusive

3.5 star property
Cerritos beachfront property with free water park, spa

7.6/10 Good

1,004 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 poolside bars
  • 7 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Nightclub
  • Rooftop terrace
  • Free children's club
  • Health club
  • Sauna
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Cerritos
  • Cerritos Beach - 4 min drive
  • The Mazatlan Malecón - 24 min drive
  • Mazatlan Aquarium - 26 min drive
  • Plaza Machado - 36 min drive
  • Olas Altas Beach - 36 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 36 min drive

About this property

Riu Emerald Bay All Inclusive

3.5-star all-inclusive property revitalised in 2019 and located in the heart of Cerritos
At Riu Emerald Bay All Inclusive, you can look forward to a free breakfast buffet, free water park access and a nightclub. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Indulge in a body wrap, aromatherapy and a facial at Renova Spa, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants, which feature Asian cuisine and a poolside location. Aerobics classes are offered at the health club; other things to do include beach volleyball and windsurfing. Free in-room WiFi is available to all guests, along with 2 swim-up bars and 2 poolside bars.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Limo/town car service, luggage storage and a computer station
  • Express check-out, tour/ticket information and ATM/banking services
  • Guest reviews speak well of the beach locale and helpful staff
Room features
All guest rooms at Riu Emerald Bay All Inclusive feature perks, such as laptop-compatible safes and climate-controlled air conditioning, in addition to amenities, such as complimentary wireless Internet access and minibars. Guests reviews say good things about the overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Ceiling fans, daily housekeeping and phones

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 1028 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11 PM
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 5 restaurants
  • 7 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Local/corner shop

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Windsurfing
  • Shopping
  • Pool table
  • Golfing nearby

Working away

  • 3 meeting rooms
  • Computer station
  • Conference space (5167 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2008
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Health club
  • 5 outdoor pools
  • Free water park
  • Full-service spa
  • Nightclub
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Spa

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Las Tres Islas – This buffet restaurant serves breakfast and dinner.
Bamboo – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Tabasco – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Las Gaviotas – This poolside buffet restaurant serves lunch and dinner. Open daily.
Sports Bar – On-site sports bar. Open 24 hours. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club or hot tub
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay All Inclusive
Riu Emerald Bay Mazatlan
Riu Emerald Bay
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi
Riu Emerald Inclusive Mazatlan
Riu Emerald Bay All Inclusive Mazatlán
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Bay All Inclusive All-inclusive property Mazatlán

Frequently asked questions

Does Riu Emerald Bay All Inclusive offer free cancellation for a full refund?
Yes, Riu Emerald Bay All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Riu Emerald Bay All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Riu Emerald Bay All Inclusive?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Riu Emerald Bay All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Riu Emerald Bay All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Riu Emerald Bay All Inclusive?
You can check in from 3:00 PM - 11 PM. Check-out time is 11 AM. Express check-in and check-out are available.
What is there to do at Riu Emerald Bay All Inclusive and nearby?
Have fun with on-site activities such as windsurfing and volleyball. Additional recreation on-site includes aerobics . Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 5 outdoor swimming pools. Riu Emerald Bay All Inclusive also has 2 swim-up bars, 2 poolside bars and a nightclub, as well as a sauna, a health club and a garden.
Are there restaurants at or near Riu Emerald Bay All Inclusive?
Yes, there are 5 on-site restaurants, featuring Asian cuisine and poolside dining. Nearby restaurants include Looney Bean (12-min walk), Surf's Up Cafe (2.3 mi) and La Marina Restaurant (4.6 mi).
What's the area around Riu Emerald Bay All Inclusive like?
Riu Emerald Bay All Inclusive is a short 1-minute walk from Witches Beach and 5 minutes' walk from Mazagua Aquatic Park. Travellers say that this property is in a good location.

Overall score and ratings

7.6

Good

8.3/10

Cleanliness

8.1/10

Staff & service

7.5/10

Amenities

7.9/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Good

Jonathan, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Carolina Martinez, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

Too big low Quality and a lot of quantity
Hamid, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Property was clean and rooms were big and spacious we had a family room so we had a garden view not a ocean view but still nice
Eric, 3-night family trip
Verified Expedia guest review

8/10 Very good

Beautiful property but far from everything. Long wait for an elevator.I think it should be a curfew for young kids so many of them running and screaming around the sports bar after midnight. Dinning staff was great.
Mariola, 6-night family trip
Verified Expedia guest review

6/10 Good

Dianne, 14-night trip
Verified Expedia guest review

10/10 Exceptional

We sure did enjoy our first visit to Mazatlan. All aspects of our vacation was a true joy! American Airlines was RIGHT ON TIME on every flight. And I do mean right on time. Down the the exact minute. Such a treat! Our shuttle driver (Mr Ramos) was extremely prompt to and from the airport. He also shared some fun points of interest about the city (which we took advantage of). Rui Emerald Bay was quite the popular play to stay. And I can see why! Everything was EXCELLENT!
Luke, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Highly recommend for families with kids
Karla, 6-night family trip
Verified Orbitz guest review

10/10 Exceptional

Best location.. 👌
takeshi, 4-night family trip
Verified Orbitz guest review

8/10 Very good

Great place for a family trip.
Ana, 3-night family trip
Verified Expedia guest review