Excellent building, room, room size, facilities, staff, organisation.
BUT very very soft bed! Very soft mattress on a very soft base.
I thought everyone knew nowadays this is bad for the back?
Might not matter to someone age 20something, but no use to most older people.
I slept ok as I put the mattress directly on the floor (ie not leaving it on the very soft base).
Hotel can cheaply fix this issue by buying bed-sized plywood boards to put between the mattress and the base. Then hire someone who understands physiology & orthopaedics!
Pity as everything else was great, but I won't trust this chain again.