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Hilton Richmond Downtown

4.0 star property
Hotel with 3 restaurants, near Greater Richmond Convention Center

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Richmond Downtown

Courtyard
Serves lunch, dinner and happy hour
Lobby
3 restaurants, breakfast, lunch, dinner served; Italian cuisine
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Electric vehicle charging point
  • Gym
  • Connecting rooms available
  • Bar
  • Laundry facilities

Main amenities (12)

  • Housekeeping (on request)
  • 3 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • 24-hour business centre
  • 9 meeting rooms
  • 24-hour front desk
  • Garden

Feel at home (6)

  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Laundry facilities
The price is €171
includes taxes & fees
4 Jan - 5 Jan

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Standard Room, 2 Queen Beds, Executive Level

Standard Room, 2 Queen Beds, Executive Level

Standard Room, 2 Queen Beds, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Premium bedding
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Executive Level (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible, Executive Level (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Premium bedding
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Executive Level

City view

Deluxe Room, 2 Queen Beds, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Premium bedding
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bathroom shower

Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Premium bedding
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

City view

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

City view

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Sofa bed - double
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible (w/ Bathtub)

Designer toiletries, hair dryer, towels, soap

Deluxe Room, 1 King Bed with Sofa bed, Accessible (w/ Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Sofa bed - double
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

Bathroom shower

Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Sofa bed - double
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Executive Level (Bathtub)

Bathroom shower

Standard Room, 1 King Bed, Accessible, Executive Level (Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Premium bedding
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Executive Level

Standard Room, 1 King Bed, Executive Level

Standard Room, 1 King Bed, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Premium bedding
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Executive Level

Deluxe Room, 1 King Bed with Sofa bed, Executive Level | Living area

Deluxe Room, 1 King Bed with Sofa bed, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Premium bedding
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Executive Level

City view

Suite, 1 Bedroom, Executive Level

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-in shower)

Bathroom shower

Suite, 1 Bedroom, Accessible (Roll-in shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing Accessible)

Suite, 1 Bedroom, Accessible (Hearing Accessible) | Living area

Suite, 1 Bedroom, Accessible (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Premium bedding
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

City view

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Premium bedding
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

Designer toiletries, hair dryer, towels, soap

Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Premium bedding
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
Premium bedding
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Omni Richmond Hotel

Pool
Pet-friendly
Parking available
Internet access
8.8 out of 10, Excellent, (1073)
The price is €180
includes taxes & fees
12 Jan - 13 Jan
Omni Richmond Hotel
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About the area

Map
501 E Broad St, Richmond, VA, 23219

What's nearby

  • Broad Street - 1 min walk - 0.0 km
  • Greater Richmond Convention Center - 2 min walk - 0.2 km
  • The National - 3 min walk - 0.3 km
  • Virginia Commonwealth University - 12 min walk - 1.0 km
  • Altria Theater - 19 min walk - 1.6 km

Getting around

  • Richmond, VA (RIC-Richmond Intl.) - 13 min drive
  • Richmond Staples Mill Road Station - 11 min drive
  • Richmond Main Street Station - 17 min walk
  • Ashland Station - 23 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Penny Lane Pub - ‬3 min walk
  • ‪ML Steak Modern Chophouse - ‬2 min walk
  • ‪Secret Sandwich Society - ‬2 min walk
  • ‪Fall Line Kitchen and Bar - ‬1 min walk

About this property

Hilton Richmond Downtown

Hilton Richmond Downtown offers a fantastic location, putting you only steps from Greater Richmond Convention Center. Guests can take a dip in the indoor pool or grab a bite to eat at 1885 Cafe & Market, which is one of 3 restaurants and serves breakfast, lunch and dinner. Other highlights include a bar/lounge, a 24-hour fitness centre and a garden. The helpful staff and location get good marks from fellow travellers.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 250 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is 11 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs only, 2 total, up to 23 kg per pet)*
    • Service animals welcome
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • On-site valet parking (USD 41 per night; includes in/out privileges)
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Water dispenser

Travelling with children

  • Local/corner shop
  • Children's menu

What to do

  • Bike tour information
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Segway hire/tours nearby

Working away

  • 24-hour business centre
  • 9 meeting rooms
  • Conference space (15000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Bike storage
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Fireplace in reception
  • Television in common areas
  • 24-hour fitness centre
  • An indoor pool
  • Bike parking
  • Local artist showcase
  • Comprehensive recycling policy
  • Banquet hall
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Closed-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • MP3 docking station
  • 47-inch LCD TV
  • Premium cable channels
  • Streaming services
  • Films for purchase

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress
  • Travel cot
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone
  • Desk chair

Food and drink

  • Mini fridge

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Composting
  • Recycling
  • Mobile key entry

Special features

Dining

1885 Cafe & Market – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
Gather & Hem – This lobby lounge serves lunch, dinner and light fare. Happy hour is offered. Open daily.
LaGrotta Restaurante – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • 2 per cent tourism fee will be charged

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 19 per person
  • Late checkout can be arranged for an extra charge of USD 50 (subject to availability)
  • Safes in guest rooms can be used for USD 0 per day

Children & extra beds

  • Rollaway beds are available for USD 10.00 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per accommodation, per stay

Parking

  • Valet parking costs USD 41 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Hilton Richmond Downtown Hotel
Hilton Richmond Downtown
Hilton Garden Inn Richmond Hotel Richmond
Hilton Richmond Downtown Hotel
Hilton Richmond Downtown Richmond
Hilton Richmond Downtown Hotel Richmond

Frequently asked questions

Does Hilton Richmond Downtown offer free cancellation for a full refund?
Yes, Hilton Richmond Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Richmond Downtown?
Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 10 PM.
Are pets allowed at Hilton Richmond Downtown?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 23 kg per pet. There's a charge of USD 50 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Hilton Richmond Downtown?
Yes. Valet parking costs USD 41 per night. Electric car charging is available.
What are the check-in and check-out times at Hilton Richmond Downtown?
Check-in start time: 4 PM; check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge of USD 50 (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Hilton Richmond Downtown and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Additional recreation nearby includes segway hire. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a 24-hour fitness centre and a garden.
Are there restaurants at or near Hilton Richmond Downtown?
Yes, there are 3 on-site restaurants, featuring Italian cuisine.
What's the area around Hilton Richmond Downtown like?
Hilton Richmond Downtown is in Downtown Richmond, a short 2-minute walk from Greater Richmond Convention Center and 3 minutes' walk from The National. Travellers say that this hotel is in a good location.

Hilton Richmond Downtown Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Dustin, 2-night trip
Verified Hotels.com guest review

6/10 Good

antoine, 1-night trip
Verified Hotels.com guest review

6/10 Good

Probably wouldn't stay again
I normally stay at the Marriott across the street and expected this to be commensurate. It was decidely more run-down and i was surprised. Carpet in common areas in the lobby was super worn and needs replacing. Loud music from the bar 24/7. Valets and front desk staff disinterested. The smell of pot when you walk in. The room itself was nice and comfortable but cleaning lacked attention to detail and there areas in the corners that were missed and obviously dirty/gross especially in the bathroom and by the front door. I traveled with 2 dogs weighing 30 lbs eaxh and told the front desk. I was made to pay a $50 deposit that wasn't disclosed when booking. I figured it was because i booked through a 3rd party website i missed it. Another guest i met said she was traveling with her pet and not made to pay a deposit. That seemed enforced inconsistent ly. Room service for breakfast took 45 minutes for 2 meals which were ice cold and obviously had potatoes eaten from one tray. It was as though someone took a handful from one dish and not the other. Overall the bed was comfortable and we were able to choose a room on a low floor that wasn't near a lot of occupied rooms through the app in case the dogs barked: those were the highlights. The Marriott is probably where ill stay next time.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great quick stay
Beautiful hotel, great checkin, Gather and Hem and 1885 restaurant were excellent. Valet parking 42$??? Otherwise park across the street is a little much though.
M, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Dogs are treated better than 3rd party bookings
We have visited this hotel multiple times, however- something about this stay has made us feel very “ othered” and not treated the same as other guests. For example- we were not offered valet services, nor were we offered upgrades or dining accommodation, our room is less than satisfactory. However, tonight to top off this experience- my sons and I were playing a game in the lounge- typically Hilton provides a caraf of water to their guests-in the lobby along with teas or coffee ( not here) so, they would like water- my eldest asks the concierge at the desk as we have a direct view of what’s available at his feet for a bottle of water. And he tells my son he can buy a bottle Mind you- we paid exactly the same price as what was listed directly through hiltons site but opted this route because of convenience… After my son returned and told me he was offered the option to pay 5$ at their convenience stand we watched the guests arriving for check in being offered bottled water not only for themselves but their dog. You can only imagine how deeply I hurt for my children, but the absolute dissatisfaction and disappointment I have about what I thought was perhaps our little escape hotel away from home. We specifically planned our Christmas retreat here to Richmond because of the last time we were here in July but I have to say - pretty sure it’s changed hands because the experience is below expectations and it’s been made clear 3rd party bookings don’t get the same care here
Andria, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Brendan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bradley, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Claudia, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Service at breakfast was slooow. And got order wrong.
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Belinda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sancha, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sancha, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Hitomi, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Jacob, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very Clean
Richard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

William, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The hotel seemed run down and not as clean too.
Linda, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Scary
I booked a king sized bed and when I checked in they said they no longer have king sized beds only double. When I asked why? He just said because we don’t have anymore and then mentioned that I booked through a third party website. I asked for a price break and he said I was already getting that through the third party. The room looked okay but we never travel without a black light and WOW. We couldn’t even touch the furniture and were scared to walk in certain parts of the room. The shower was a glass shower, as requested, although when I checked in and reiterated that detail he said he thought this room had one. The safety bar was coming off the wall and one of the body wash bottles that was supposed to be fixed to the wall was off. We also discovered a hole in the ceiling of the closet next to the front door which was a bit unsettling.
Hole in closet
“Safety bar”
Broken off bottle
Furniture we wouldn’t touch
Carina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kathy, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Elena, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Rise against concert
This is the second time that I have stayed at this hotel to see a concert. The first time there was a disturbance in the next room involving an argument and handgun use, causing me to have to change rooms in the middle of the night. This trip started out well, however we were woken at one in the morning by a fire alarm requiring that everyone vacate the building. The cause of the fire drill was steam from a shower triggering the alarm. Not surprising considering that there is no vent system in the bathroom (at least not mine, I can’t speak for the others). The fire officers on scene stated that this is the third time they have needed to respond because of this issue. This in mind, it would have been generous if we were offered a complimentary breakfast in the morning. It was enough that I had to pay 41 dollars for someone to park my car across the street in a lot I could have parked for twenty dollars. (Didn’t know this until after the fact) . I do not feel that the hotel has any interest in ensuring that you have a pleasant stay. I will not be returning, I prefer to stay somewhere that is more hospitable. All staff I encountered were friendly. The room was reasonably clean.
Jacqueline, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Thomas, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 1-night trip
Verified Hotels.com guest review

4/10 Fair

I stayed at this hotel during a festival. The first night the A/C broke and started making a constant clicking sound. When I called the front desk, there was no answer. When I went downstairs, the front desk offered to have the engineer come work on it. It was already close to 10pm, and I was staying alone. I didn't feel comfortable with this so they gave me another room but couldn't refund me the difference since I was changing from King to Double Queen room. After a long day and more long days ahead of me working at this festival, I opted to change rooms. The room I changed to had a window facing an abandoned block. The first night I was kept up by 2 homeless men fighting outside my window and the loud (but working) A/C unit that literally woke me up as I fell asleep. When I came back from a long day working the festival, I found that no one had even visited my room from housekeeping. The entire stay no one cleaned my room. Just not a good stay all around.
Kaitlin, 3-night business trip
Verified Expedia guest review

8/10 Very good

Virginia, 1-night trip
Verified Expedia guest review