Meritel Hanoi puts you in a great location, within a short 10-minute walk of Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in hot stone massages, aromatherapy or Ayurvedic treatments. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar and a hot tub. The helpful staff and location get great marks from fellow travellers.
Languages
English, Vietnamese
At a glance
Hotel size
64 rooms
Arranged over 10 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age – 15
Check-out time is 11:30 AM
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 15
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired internet access in rooms
Parking
Wheelchair-accessible parking and van parking on site
On-site parking includes off-street options
Off-site parking nearby (VND 250000 per day; discounts available)
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Local cuisine breakfast (surcharge) each morning 6:30 AM–10:00 AM
Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices)) and free wired Internet
Phone
Desk chair
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Access via exterior corridors
Guidebooks/recommendations
Local maps
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include hot stone massages, sports massages, Swedish massages and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.
Fees & policies
Optional extras
Local cuisine breakfast is offered for an extra charge of approximately VND 230000 for adults and VND 115000 for children
Airport shuttle service is offered for an extra charge of VND 496000 per vehicle (one-way. Maximum occupancy 2)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for VND 1000000.0 per day
Parking
Parking is available nearby and costs VND 250000 per day (164 ft away)
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January.
Also known as
Meritel Hanoi Hotel
Meritel Hanoi Hanoi
Meritel Hanoi Hotel Hanoi
Frequently asked questions
Does Meritel Hanoi offer free cancellation for a full refund?
Yes, Meritel Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Meritel Hanoi?
Yes, there's an outdoor pool.
Are pets allowed at Meritel Hanoi?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Meritel Hanoi?
No, unfortunately, but there's discounted parking nearby.
Is an airport shuttle service offered by Meritel Hanoi?
Yes, an airport shuttle is available. The charge is VND 496000 per vehicle one-way.
What are the check-in and check-out times at Meritel Hanoi?
Check-in start time: 2:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:30 AM. Late check-out is available for a charge (subject to availability).
What is there to do at Meritel Hanoi and nearby?
Meritel Hanoi has an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Meritel Hanoi?
Yes, there's an on-site restaurant.
What's the area around Meritel Hanoi like?
Meritel Hanoi is in Old Quarter, a short 10-minute walk from Hoan Kiem Lake and 8 minutes' walk from St. Joseph's Cathedral of Hanoi. Our travellers say that the local area is very walkable.
Meritel Hanoi Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.8/10
Staff & service
9.4/10
Amenities
9.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
25 January 2025
Lovely time in old town Hanoi
After a smooth airport pick up arranged by Meritel, we were greeted with tea and cold towels in the beautiful French Colonial boutique hotel in the heart of old town Hanoi. Judy and Katy at the front desk were always helpful, arranging tours, making excellent dining and shopping suggestions and basically seeing to all our needs. William at the rooftop bar and Emma in the restaurant were also attentive and informative. The room faced the busy street but was very quiet. Bit cold for a rooftop swim but we tried anyway, Canadians, eh.😉
Leslie
Leslie, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 January 2025
Chris
Chris, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 January 2025
Another Great Stay in Hanoi
Another great stay in Hanoi. The rooms are a little small, but I think that is typical in the old quarter of Hanoi. What matters most is beds are comfortable, rooms are nice and clean and service is great. A special thanks to Alex for his wonderful service throughout our stay.
JENNIFER
JENNIFER, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
16 December 2024
Murray
Murray, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 December 2024
KANGMIN
KANGMIN, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 November 2024
Allen
Allen, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
23 November 2024
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 November 2024
Bob
Bob, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 November 2024
We loved the Meritel Hanoi! The staff, especially Anh were so lovely and helpful. The location was really great and we really enjoyed our time there. Exceptional service all around!
Christine
Christine, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 November 2024
Joyce
Joyce, 1-night trip
Verified Expedia guest review
10/10 Exceptional
31 October 2024
This is a very nice hotel in the heart of old town. The staff are amazing and check on you often. Great advice and very helpful service.
Tom
Tom, 4-night trip
Verified Expedia guest review
10/10 Exceptional
25 October 2024
Angela
Angela, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 October 2024
Great hotel
We stayed one night and it was so nice. The staff were friendly and helpful. It was very clean and the breakfast was superb. I highly recommend it.
Rhonda
Rhonda, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 October 2024
It was great
peter
peter, 1-night trip
Verified Expedia guest review
10/10 Exceptional
16 October 2024
MARK
MARK, 8-night trip
Verified Wotif guest review
10/10 Exceptional
14 October 2024
Son
Son, 3-night trip
Verified Expedia guest review
10/10 Exceptional
10 October 2024
Robyn Susie
Robyn Susie, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
9 October 2024
Great service from everyone.
Son
Son, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
9 October 2024
The service from all staff was excellent. Helped with getting sim card for phone. Assisted with where best to change money, tours etc. Front desk, dining room staff, room service, bar staff and pool attendant all helpful. Would definitely stay here again. The staff set the property apart from other places we stayed in Vietnam.
Mary
Mary, 4-night trip
Verified Expedia guest review
10/10 Exceptional
7 October 2024
Excellent option. New.
James
James, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
6 October 2024
Fantastic boutique hotel.
Amazing service. They thought of every little detail. They walked across the road to get us safely to the other side. Could not fault the service. Location is fantastic. 5 minute walk to train street. Food market at the end of the street turning left out of the hotel.
g
g, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
29 September 2024
Nice, clean, good location and friendly staff
Shao-Chin
Shao-Chin, 1-night trip
Verified Expedia guest review
10/10 Exceptional
29 September 2024
the staff was great! They were very helpful and kind. The spa excellent we had an excellent time in Hanoi. Thanks to all the staff!
Romy
Romy, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
24 September 2024
Hotel has great restaurant .. very good service and staff… but at a noisy location…
Han
Han, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 September 2024
Great place stay, very close to train st. We had a suite room which was very comfortable for two people. Bed and shower was great and the staff exceptional.