Reserved room, but there was no room upon arrival!
This property has a lot of pluses, but there were significant issues. I arrived late at night and was told they didn’t have room for me and put me in a “Sister” property. The other property is inferior: noisy room faving the street, located in a bad neighborhood - walking there at night, and I could go on.
The inconvenience of being shuttled to another property, the noise from the room – all added up to a horrible experience. A discounted rate would have been the minimum compensation, but instead they upgraded to a higher floor.
Also, they have a beautiful pool, but they close it early in the evening and don’t open it until late morning – allegedly, so people in the restaurant are not disturbed (there are other times that the pool is open when people are eating, so I don’t think this is a valid reason).