4/10 Fair
11 January 2025
Avoid the BelleVue Oasis
The online checkin experience was a nightmare. They emailed a page of opaque instructions, SHOUTING some parts of it and threatening to withhold accomodations (even though we'd already paid through Hotels.com) for failure to comply with their detailed rules for filling out their ridiculous checkin form. The form itself asked, among many other things, for selfies of the principal guest holding up copies of their personal id (driver's license or passport) and credit card, an acrobatic task in itself, but also inherently vulnerable to interception by hackers and hence identity theft. The checkin process was frustrating, insecure, time-consuming, inhuman, and intimidating, the opposite of relaxing, when we just wanted a relaxing stay on a holiday trip to Palm Springs. In fact, the checkin process, with its weird selfies, actually made us fear that the whole thing was a scam: we feared that we might arrive at the "hotel" only to find out that it didn't actually exist.
When we arrived, we were unable to find any office where we could submit the license plate and make of our rental car, which (of course) could not be submitted using the online form prior to arrival.
Except for the marble floor, the room was tacky, cheap, and smelled of mold. No face cloths or hand towels were provided (just bath and pool towels): the room had Motel 6 quality at more than twice the price.
The only positive feature was the pool area, which was pleasant and well furnished.
William
William, 1-night trip
Verified Hotels.com guest review
