Unfortunately, this Hotel didn't match Sheraton standards, rooms date back to the 80s, need full refurbishment, curtains, chairs, cabinets really must go.
Majority of staff are very competent, apart from the waiters near the pool, they need guidance, no point standing 35 feet away, just about hiding behind something.
Hotel is nearer to the shops compared to other establishments and easy to get around, it does have a nice beach in front of the Hotel, and easy to get the ferry back to mainland.
If you have difficulty in walking, do not even consider the Sheraton, there are stairs everywhere, and plenty of them, no elevator in the Hotel at all.