Av. de las Garzas S/N, Zona Hotelera, Puerto Vallarta, JAL, 48300
What's nearby
Hotel Zone Beach - 10 min walk - 0.9 km
La Isla - 11 min walk - 1.0 km
Puerto Mágico - 11 min walk - 1.0 km
Cruise Ship Terminal - 14 min walk - 1.2 km
Malecon - 5 min drive - 4.8 km
Getting around
Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 11 min drive
Restaurants
Starbucks - 6 min walk
Porfirio’s - 6 min walk
Vaca Argentina - Vallarta - 6 min walk
Outback Steakhouse - 6 min walk
Tacos Candora - 10 min walk
About this property
Krystal Vallarta - All Inclusive
Krystal Vallarta - All Inclusive is a great choice for your beach stay in Puerto Vallarta. 3 outdoor pools provide a splash of fun, and guests can also take advantage of a fitness centre. Serving Regional cuisine, Aquamarina is one of 4 restaurants. Other highlights at this all-inclusive property include a poolside bar, a children's pool and a snack bar/deli. Fellow travellers say great things about the helpful staff.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Languages
Spanish
At a glance
Hotel size
388 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is 11:30 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site self-parking (MXN 50 per night)
Wheelchair-accessible parking on site
On-site parking is limited
Other information
Smoke-free property
Property amenities
Food and drink
4 restaurants
Bar/lounge
Poolside bar
Snack bar/deli
Travelling with children
Children's pool
Water slide
What to do
On the beach
Working away
3 meeting rooms
Conference space (11819 square feet)
Services
24-hour front desk
Pool loungers
Pool umbrellas
Facilities
Fitness centre
3 outdoor pools
Water slide
Accessibility
Lift
Wheelchair-accessible
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Room amenities
Be entertained
32-inch plasma TV
Home comfort
Air conditioning
Iron/ironing board
Window screens
Sleep well
Blackout curtains
Bed sheets provided
What to enjoy
In-room massage
Freshen up
Private bathroom
Deep-soaking bath
Bath or shower
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Dining
Aquamarina – This buffet restaurant specialises in Regional cuisine. Guests can enjoy drinks at the bar.
Las Velas – This buffet restaurant is located by the pool and specialises in Regional cuisine. Guests can enjoy drinks at the bar. Open selected days.
Cinque Terre – This diner specialises in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Kamakura – On-site theme restaurant. Open daily.
Lobby Bar – On-site lobby lounge. Open daily.
Fees & policies
Parking
Self-parking costs MXN 50 per night
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 8:00 PM
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Also known as
Krystal Vallarta
Krystal Vallarta All Inclusive
Krystal Vallarta - All Inclusive Puerto Vallarta
Krystal Vallarta - All Inclusive All-inclusive property
Frequently asked questions
Does Krystal Vallarta - All Inclusive offer free cancellation for a full refund?
Yes, Krystal Vallarta - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Krystal Vallarta - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Krystal Vallarta - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Krystal Vallarta - All Inclusive?
Yes. Self-parking costs MXN 50 per night. Parking spaces may be limited.
What are the check-in and check-out times at Krystal Vallarta - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:30 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at Krystal Vallarta - All Inclusive?
No, this property doesn't have a casino, but Vallarta Casino (3-min drive) and Winclub Casino Platinum (4-min drive) are both nearby.
What is there to do at Krystal Vallarta - All Inclusive and nearby?
Krystal Vallarta - All Inclusive has 3 outdoor pools and a fitness centre.
Are there restaurants at or near Krystal Vallarta - All Inclusive?
Yes, there are 4 on-site restaurants, featuring beachfront dining, Regional cuisine and pool views.
Does Krystal Vallarta - All Inclusive have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Krystal Vallarta - All Inclusive like?
Krystal Vallarta - All Inclusive is a short 14-minute walk from Cruise Ship Terminal and 11 minutes' walk from La Isla.
Krystal Vallarta - All Inclusive Reviews
Reviews
6.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4/10
Cleanliness
7.4/10
Staff & service
6.4/10
Amenities
6.4/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
2/10 Poor
27 October 2024
Poot service
High rates, old facilities, no services around the pool and the beach. No respect for the pool guidelines.
MARIO
MARIO, 2-night trip
Verified Hotels.com guest review
2/10 Poor
25 October 2024
DO NOT STAY!!!!
I WILL NEVER STAY AT THIS HOTEL AGAIN. IT WAS THE RUN DOWN THE PICTURE ARE NOT
Iliana
Iliana, 1-night family trip
Verified Hotels.com guest review
6/10 Good
4 October 2024
A mod level 3.5 star resort with good quality food.
Nav
Nav, 1-night trip
Verified Hotels.com guest review
8/10 Very good
25 August 2024
Raya Diamond
Raya Diamond, 8-night trip
Verified Expedia guest review
10/10 Exceptional
19 August 2024
Nicolas
Nicolas, 4-night trip
Verified Hotels.com guest review
6/10 Good
12 August 2024
New building is nice but door to balcony not working plug toilet all the time, other areas and restaurants outdated, very dirty beach
Patricia
Patricia, 2-night family trip
Verified Expedia guest review
4/10 Fair
11 August 2024
Cheap price is noticable. Good hotel overall but needs work.
Joel
Joel, 5-night trip
Verified Expedia guest review
10/10 Exceptional
5 August 2024
Buffet needs more variety and some improvement.
MONICA
MONICA, 3-night family trip
Verified Expedia guest review
2/10 Poor
4 August 2024
Este hotel de esta yendo por la coladera.
VICTOR
VICTOR, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
4 August 2024
Muy bonito y muy amables
Esmeralda saldana
Esmeralda saldana, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
29 July 2024
The staff was very welcoming and friendly. The property was very beautiful and clean. Food was amazing and there were many different options to choose from. Pools and beaches were lovely. Lots of things to do around the property and it is a very walkable area.
Romina Guadalupe
Romina Guadalupe, 6-night family trip
Verified Expedia guest review
4/10 Fair
19 July 2024
Very tired hotel would not stay here again
Julien Andre
Julien Andre, 4-night family trip
Verified Travelocity guest review
6/10 Good
19 July 2024
Travelocity needs to get updated photos for this property. It looks nothing like the photos online. The pools and beach area were very dirty. The loungers were dirty, the restaurants that were all supposed to be open, were not. Only really saw two open restaurants. One was decent but the one by the pool was questionable. The drinks were unidentifiable ask for a margarita and got mostly Fresca. All the drinks were bad so we just didn’t drink there. Breakfast buffet was good at Aquamarina. Dinner at same was good if it were Mexican food. Rooms were bare minimum but clean. A/C was questionable in some rooms and excellent in others. We had 3 rooms, one was great the other OK and the 3rd we had to go buy a fan and didn’t have a lamp. Overall I would not stay here again as this hotel is very tired. The staff on the other hand was very accommodating and courteous as all Mexican nationals are and which is why I enjoy going to Mexico. Also, the river was next to the hotel. So when it rained in the mountains, the water looked like chocolate in the bay right in front of hotel. It took a couple days to get back to normal. This couldn’t be helped but do not recommend staying at a hotel where the river is close. This was my first trip to Puerto Vallarta, this has not deterred me from coming back. I would just need to choose a newer and all adult hotel closer to if not in Zona Romantica. But I heard there’s a river down that way too but we didn’t see any brown water that way.
Julien Andre
Julien Andre, 4-night family trip
Verified Travelocity guest review
10/10 Exceptional
16 July 2024
Excellent service love the place
IRENE
IRENE, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 July 2024
Good Hotel. Sandra from the front desk helped us a lot, it made the whole experience better.
Juventino
Juventino, 7-night trip
Verified Expedia guest review
10/10 Exceptional
12 July 2024
Clean
Delma
Delma, 6-night trip
Verified Expedia guest review
6/10 Good
11 July 2024
We as family of 5 were very disappointed in our stay. The pool was crowded and had green dirty water. Never pools seats available. Also, was dirty cups and food around the pool area. There was vomit in the pool and no one was there to clean it up. The restrooms by the pool area and restaurants are dirty every time we used them. We won’t stay here ever again.
Vianey
Vianey, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
11 July 2024
Alberto
Alberto, 5-night trip
Verified Expedia guest review
10/10 Exceptional
9 July 2024
The staff is awesome! They were so kind and always attentive, loved the pools for the kids the water slide was fun. There was a great variety of food in the buffet and the customer representitive Sandra was so nice and helped us out a lot during our stay A for the work.
Jesse
Jesse, 7-night family trip
Verified CheapTickets guest review
8/10 Very good
6 July 2024
Staff was very friendly. Property needs repairs
Rosa M
Rosa M, 4-night romance trip
Verified Expedia guest review
4/10 Fair
6 July 2024
The hotel room walls were leaking and the electrical outlets and lights were flickering as a result. Felt unsafe and we had to move. The WiFi didn’t work for half our trip either. The property was also way older than shown in the pictures. It did not feel like a resort vacation. Expedia advertised 4 restaurants on site and a snack bar which convinced us to pick this resort and spend way extra and buy all inclusive but only 1 restaurant and a snack bar with the same food was available. We would not have spent so much for all inclusive if Expedia had accurate information about the property.
Raquel
Verified Travelocity guest review
4/10 Fair
4 July 2024
Rebecca
Rebecca, 6-night trip
Verified Expedia guest review
8/10 Very good
2 July 2024
To my great surprise, customer service is on very high level.
Sergiy
Sergiy, 11-night family trip
Verified Expedia guest review
10/10 Exceptional
26 June 2024
This was our first experience in Puerta Vallarta and at at all inclusive resort. We had a wonderful time.