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Aurea Once Upon a House

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Deluxe Apartment, 1 Bedroom | Private kitchenette | Fridge, microwave, oven, stovetop
Basic Apartment, 1 Bedroom | Premium bedding, pillow-top beds, in-room safe, desk
Basic Apartment, 1 Bedroom | In-room dining
Deluxe Apartment, 1 Bedroom | Premium bedding, pillow-top beds, in-room safe, desk

Overview of Aurea Once Upon a House

Entire apartment

Aurea Once Upon a House

4.0 star property
City centre apartment within walking distance of Rossio Square
8.6 out of 10 Fabulous
8.6/10 Fabulous

25 verified guest reviews

Property highlights

  • Airport transfer
  • Kitchenette
  • Laundry facilities
  • Free WiFi
  • Air conditioning
  • Lounge area
Rua Aurea, 72, 2º andar, Lisbon, 1100-063
Main amenities
  • 8 smoke-free apartments
  • Daily housekeeping
  • Airport shuttle
  • Air conditioning
  • Laundry service
  • Concierge services
  • Tour/ticket assistance
Feel at home
  • Free cots/infant beds
  • Kitchenette
  • Private bathroom
  • Separate bedroom
  • Separate sitting area
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Lisbon Old Town
  • Commerce Square - 2 min walk
  • Santa Justa Elevator - 4 min walk
  • Lisbon Cathedral - 6 min walk
  • Rossio Square - 6 min walk
  • Castle of São Jorge - 9 min walk
  • Avenida da Liberdade - 11 min walk
  • Marquis of Pombal Square - 27 min walk
  • Gulbenkian Museum - 5 min drive
  • Campo Grande - 6 min drive
  • Jerónimos Monastery - 7 min drive

Getting around

  • Lisbon (LIS-Humberto Delgado) - 24 min drive
  • Cascais (CAT) - 32 min drive
  • Rossio Station - 8 min walk
  • Cais do Sodré Station - 11 min walk
  • Santa Apolonia Station - 19 min walk
  • Rua da Conceição Stop (28E) - 1 min walk
  • Baixa-Chiado Station - 2 min walk
  • Rua da Conceição Stop (12E) - 2 min walk
  • Airport shuttle (surcharge)


  • Casa Portuguesa do Pastel de Bacalhau - 2 min walk
  • Fábrica Coffee Roasters - 1 min walk
  • Pastelaria Néné - 1 min walk
  • Cafetaria São Nicolau - 2 min walk
  • Campesina - 2 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Aurea Once Upon a House

At Aurea Once Upon a House, you'll be within a 10-minute drive of Rossio Square and Belém Tower. Apartments feature bonuses such as kitchenettes and sofa beds, along with pillowtop beds and Smart TVs. Fellow travellers say great things about the overall value and central location. The property is only a short walk to public transportation: Rua da Conceição Stop (28E) is steps away and Baixa-Chiado Station is 2 minutes.


English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Clean & Safe (Portugal)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)


Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
This information is provided by our partners.

At a glance


  • Check-in time from 4:00 PM until 7:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • Guests must contact the property for check-in information
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed

Property amenities


  • Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Family friendly

  • Free cot/infant bed
  • High chair


  • Fridge
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Espresso maker
  • Electric kettle
  • Cookware/dishes/utensils


  • Premium bedding
  • Bed sheets provided
  • Pillow-top mattress
  • Single sofa bed


  • Shower
  • Hairdryer
  • Towels provided
  • Free toiletries

Living spaces

  • Sitting area


  • Smart TV with cable service


  • Washing machine
  • Dry cleaning/laundry service

Work spaces

  • Desk


  • Air conditioning


  • No pets allowed


  • Lift
  • Soundproofing
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone

Location highlights

  • Near the boardwalk
  • Near a metro station
  • In the city centre
  • In the historical district

Things to do

  • Public winery tours
  • Private winery tours
  • Shopping centre on site
  • Art gallery on site
  • Designer shops on site

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector


  • 8 rooms
  • Romance packages available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 30.00 per vehicle (return)
  • Housekeeping is available for an additional fee

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and debit cards. Cash is not accepted.
Hotel registry number: 61242/AL;61248/AL;61253/AL;61255/AL;61256/AL;61258/AL;61260/AL;61261/AL
Property registration number 61242/AL, 61253/AL, 61256/AL, 61260/AL

Also known as

Aurea Once Upon a House Lisbon
Aurea Once Upon a House Apartment
Aurea Once Upon a House Apartment Lisbon

Frequently asked questions

Does Aurea Once Upon a House offer free cancellation for a full refund?
Yes, Aurea Once Upon a House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Aurea Once Upon a House?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Are pets allowed at Aurea Once Upon a House?
Sorry, pets aren't allowed.
Is parking offered on site at Aurea Once Upon a House?
Sorry, there's no on-site parking at Aurea Once Upon a House.
Is an airport shuttle service offered by Aurea Once Upon a House?
Yes, an airport shuttle is available. The charge is EUR 30.00 per vehicle return.
What are the check-in and check-out times at Aurea Once Upon a House?
You can check in from 4:00 PM - 7:00 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
Does Aurea Once Upon a House have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a stovetop, an oven and a fridge.
What's the area around Aurea Once Upon a House like?
Aurea Once Upon a House is in Lisbon Old Town, a short 1-minute walk from Rua da Conceição Stop (28E) and 6 minutes' walk from Rossio Square. Travellers say that the local area is very central perfect for shopping.







Staff & service




Property conditions & facilities


10/10 Exceptional

We ordered the hotel because the location was perfect the standart of apartment very high, every day when we came back the beds were maid, towels were clean and the dishes in place. we were traveling with baby twins in the age of 11 months, baby cribs were waiting for us on spot and baby chair was provided for us after our short notice.
SHIMONSISO, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Location of the property is excellent. Inside of apartment is also excellent great size and all amenities work well. Only down side is that if more than 2 people are staying in the apartment storage space is limited for clothes. Other than that really nice
4-night family trip
Verified Expedia guest review

10/10 Exceptional

Cleanliness of the apartment is beyond my expectation. So much happy as near / walking distance in many shops and center of attraction. 101 percent love the place. Defo we will come back again in near future.
7-night family trip
Verified Ebookers guest review

8/10 Very good

The apartment was nice. It was hard to reach someone to be able to get in. There isn’t a reception area so everything is done via phone. It makes it hard to get in and ask for help or any questions you might have. There also was a hole in the ceiling in one of the bathrooms like they were doing construction. Overall nice place to stay.
T.G, 1-night family trip
Verified Expedia guest review

2/10 Poor

Terrible customer service - no one there to receive you, help, and then the door codes don’t work and leave us locked out for an hour while they try to remotely fix
1-night family trip
Verified CheapTickets guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Charming apartment
What a cute apartment! The high ceilings made it feel so light and airy! Great location!
1-night family trip
Verified guest review

2/10 Poor

Terrible check in - Even worse customer service
Worst check in ever. No communication before arrival, that there was no one to check us in. We were to get a code to enter form the street and then the apt. I had to call the number then wait for someone else to contact me. They did by text! asking who I was....... No phone call, not even a follow up text to see had we got in ok. Had to wait half an hour, with 3 small kids after a long journey. No info (where were the beds hidden etc) Like we were more of a nuisance than customer the business needs to survive. Would never book with this company again, which is a pity as the apt was nice (altho the very low roof angles cause a few bumped heads.) This company seriously needs to review its customer service / check in and carry out some badly needed employee training
John, 1-night family trip
Verified guest review

10/10 Exceptional

Best stay in Lisbon
This hotel is amazing. A great location with very nice amenities to enjoy your time in Lisbon in the heart of city center. The check in and check out process is through text (WhatsApp) but it is very convenient./. You will get sent the door code and street door code. Then just enter and enjoy the room. Check out is just as easy, just leave the 2 Euro per person on the counter for city tax and you are off.
Christopher, 1-night family trip
Verified guest review

8/10 Very good

Apartment is located in the heart of Lisbon 3 blocks away from the main square and all of the tourist attractions. Amazing amazing location!!! Very clean, kitchen fully equipped , remodeled , very comfortable beds, clean towels provided very day. has everything you need. Cleaning staff is cleaning very day, espresso is provided by the property. Down side - there was no point of contact present on site. The only way to contact a representative in via phone. Reply wasn’t so fast. We didn’t have any issues but we had no one to consult with. Over all- very recommended , amazing location , very clean. Suitable for family’s
Michele, 5-night family trip
Verified Expedia guest review