Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Auckland, Auckland Region, New Zealand
1 room, 2 adults

SO/ Auckland

5-starThis property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.
Great for families

Good to know

  • Highchair
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
Cnr. Customs East & Gore Street, Auckland, 1010, New Zealand

Luxury hotel with 2 restaurants, near Auckland Ferry Terminal
  • Free WiFi
  • Great for families

    Good to know

    • Highchair
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • We were there during covid19 level 2, the staff were great and coped well Mar 18, 2020
  • This hotel is amazing. The service was top notch, the amenities were perfect. The decor…Mar 9, 2020

SO/ Auckland

  • Signature Room, 1 King Bed, Business Lounge Access (SO Club)
  • Room, 1 King Bed (SO Comfy)
  • Room, 1 King Bed (SO Cozy)
  • Room, 2 Twin Beds (SO Cozy)
  • Signature Suite, 1 King Bed, Business Lounge Access (SO Suite)
  • Room, 1 King Bed, City View (SO Urban)

What’s around SO/ Auckland


  • In Auckland Central Business District
  • Auckland Ferry Terminal - 6 min walk
  • University of Auckland - 10 min walk
  • Princes Wharf - 11 min walk
  • Sky Tower - 12 min walk
  • SkyCity Casino - 11 min walk
  • Spark Arena - 15 min walk
  • Eden Park - 3 mi / 4.8 km

Getting around

  • Auckland Intl. Airport (AKL) - 30 min drive
  • Auckland Britomart Station - 2 min walk
  • Auckland Grafton Station - 4 min drive
  • Auckland Mt Eden Station - 4 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 130 rooms
  • This hotel is arranged over 15 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others


  • Up to 12 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours)*


  • Onsite valet parking (NZD 50 per night)

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Yoga classes/instruction on site
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (meters) - 500
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • Rooftop terrace
  • Terrace
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • Chinese
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Swedish
  • Thai
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Turndown service
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer
Be entertained
  • 49-inch Smart TV
  • Digital TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


SO/ SPA has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room.

The spa is open daily.


Javalab - This café serves lunch, dinner, and light fare. A children's menu is available.

Harbour Society - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Hi So - Onsite rooftop bar. Open daily.

Mixo - Onsite bar. Open daily.

SO/ Auckland’s small print

Also known as

  • SO/ Auckland Hotel
  • SO/ Auckland Hotel
  • SO/ Auckland Auckland
  • SO/ Auckland Hotel Auckland


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

Long-term renters welcome.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Credit card charges are subject to an extra charge of 2.5 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs NZD 50 per night

Rollaway beds are available for NZD 100.0 per night

Buffet breakfast is offered for an extra charge of NZD 44 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of NZD 195 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for SO/ Auckland

  • Does SO/ Auckland offer free cancellation for a full refund?
    Yes, SO/ Auckland does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at SO/ Auckland?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at SO/ Auckland?
    Yes. Valet parking costs NZD 50 per night.
  • Is there a pool at SO/ Auckland?
    Yes, there's an indoor pool.
  • Are pets allowed at SO/ Auckland?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at SO/ Auckland?
    You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-in and check-out are available.
  • Are there restaurants at or near SO/ Auckland?
    Yes, there are 2 onsite restaurants, featuring French cuisine. Nearby restaurants include Amano (3-min walk), DeBretts Kitchen (4-min walk), and O'Connell Street Bistro (4-min walk).
  • Is airport shuttle service offered by SO/ Auckland?
    Yes, an airport shuttle is available. The charge is NZD 195 per vehicle one-way.
  • Is there an onsite casino at SO/ Auckland?
    No, this hotel doesn't have a casino, but SkyCity Casino (11-min walk) is nearby.
  • What is there to do near SO/ Auckland?
    Recommended spots to visit include Auckland Ferry Terminal (6-min walk) and University of Auckland (10-min walk), along with Princes Wharf (11-min walk) and SkyCity Casino (11-min walk).

Recent reviews

Superb 9.0 From 124 reviews

Good 6.0
Better communication
Staff was uninformative. I Didn’t know about the rooftop lounge, breakfast buffet or complimentary snacks / water in fridge
Josh, us1 night trip
Exceptional 10.0
Beauty room, great staff service, great resturant and roof top bar
au1 night trip
Exceptional 10.0
Funky & upscale in Central Auckland!
Super funky & upscale stay in central Auckland. Close to coffee, shopping, restaurants, walking distance to Skytower, Viaduct Harbor, etc. Staff were VERY helpful & friendly. Great stay!
Shonna, us2 night trip
Very Good 8.0
Great place to stay
Great hotel in a convenient location
Edward B, us4 night trip
Exceptional 10.0
Lovely place to stay, beautiful rooms and amenities. Right on the heart of the city and nightlife including a rooftop bar on top of the hotel. Being so close to the nightlife is the only slight negative, the noise and lights went well into the early hours also there is abditional $50 a day for parking
au1 night romance trip
Exceptional 10.0
Unique property with excellent staff. We enjoyed our stay.
us2 night romance trip
Exceptional 10.0
Fantastic Place to Stay in Auckland
Totally fantastic,Great service, Great rooms, Great Food. Could not ask for a better experience.
Russell, nz1 night trip
Exceptional 10.0
Great staff, great location, great food, great experience.
us3 night trip
Good 6.0
Poor start
The welcome to the hotel was not very good. Check in time was 2pm however we were not given our keys until 3.45pm. During this check in, there was no time frames given for when we might get in, no one took our bags and there was no welcome drink provided. For a 5 star hotel this is very poor. The room is contemporary and new. The location of the hotel is good. The New Years Party was well organised.
V, nz1 night trip
Exceptional 10.0
Rough start but finished planing our next stay
The stay started out a bit underwhelming with a few miscommunications as well as an alarm going off in the middle of the night. However, it’s all about how you handle a situation like that and the managment did a fantastic job of making up for it and we are now already planning to come back. The hotel is modern and funky with great amenities and super comfortable rooms that you would expect from a Sofitel branded hotel. The location is excellent situated in the Britomart district and surrounded by many great cafes, shops, restaurants, bars and a short walk to the water front and ferry terminal. We will be back!
Julian, us2 night trip

SO/ Auckland