The Retreat Palm Dubai MGallery by Sofitel

I would like to thanks Nicols for his outstanding support and level of professionalism I love retreat hotel i fell home All Staff are good and place well cleaner Thanks Raneya

The stay was amazing. Good clean hotel in a nice quiet location on the beach. Special thanks to Dipendra, lifeguard who went above and beyond to meet our every need

Everyone was lovely but very disappointed in the bed. I booked a king room but two single beds were pushed together was not a comfortable sleep at all

very kind and supportive front office team specially the fromt office manager Mr. Nicholas and his team Himanya, Courtney and Camelia. They were so helpful. I stayed in this property for my birhtday and facilities such as swiming pool, gym, private beach and kids play area was perfect and the suite which I stayed was very good. this property

very nice staff, very good breakfast, shuttle service very convenient

I love the services offered and I didn't like the fact that they were not so quickly

This is a very poor hotel. We decided it wasn’t for us when we arrived and attempted to cancel but Hôtel insisted insisted on enforcing its rights - never a good idea. The rooms are small as are the balconies which absurdly have zero privacy. Equally the rooms are not soundproofed. If you want to hear all of your neighbours conversations that’s great, otherwise not so. Beds were hard and the bathroom stank - not great for a 5 star hotel. The guest relations manager made a perfunctory call to see if we were happy we gave a litany of complaints and she advised she would talk to her supervisor and revert but did not. I also contacted management with zero response only bright spot was the staff who were very enthusiastic friendly and helpful but they are let down by poor hotel management. In the end we voted with our feet and checked out a couple of days early so lost money on the reservation but life is too short to stay in rubbish hotels. AVOID.

Underwhelming, below expectations. A bit outdated, no personality, crowded (lots of kids), tacky decorations, etc. I left early. Good food though!

The stay was ok. The service at the hotel was poor. First two days my room was very noisy due to its location in hotel. I then moved to a better more quiet room. The hotel does not offer any of the VIP services that have been advertised on Hotels.com as being a gold hotel. This feature should be removed. It was a challenge even getting the 20% discounts for being a gold member. Also, I think you have to pay majority of the staff to smile. Overall stay was ok. Some great days and some very poor days.

Our stay at The Retreat was not the best, first they didnt give us the right room accommodations, as we ordered 2 beds for me and friend and had to share a bed. The workers were not that helpful or not easy to talk to. The restaurant at hotel pool area took forever for our simple order and gave our food to wrong people. But besides that hotel was nice, room was nice and pool and beach was nice.