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1 room, 2 adults

The Retreat Palm Dubai MGallery by Sofitel

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
Palm Jumeirah, Dubai, Dubai, 0, United Arab Emirates

5-star beachfront hotel with spa, near Aquaventure
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

United Arab Emirates may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Stay was amazing and food was great, lot of Vegan options. A very vegan friendly hotel.…Feb 12, 2021
  • The most thing attracted me is the The impression which I got in the reception ;he…Oct 15, 2020

The Retreat Palm Dubai MGallery by Sofitel

from €148
  • Deluxe Room, Multiple Beds, Balcony (Private Beach Access)
  • Deluxe Room, Multiple Beds, Sea View (Beach Access)
  • Deluxe Room, Multiple Beds, Sea View (Private Beach Access)
  • Room, Multiple Beds, Sea View (Wellness Lounge & Beach Access)
  • Premium Room, Multiple Beds, Sea View (Club Lounge & Beach Access)
  • Deluxe Suite, 1 Bedroom, Partial Sea View (Club Lounge & Beach Access)
  • Premium Suite, 1 Bedroom, Sea View (Club Lounge & Beach Access)
  • Premium Room, Partial Sea View (Club Lounge Access, Beach Access)

What’s around The Retreat Palm Dubai MGallery by Sofitel

Landmarks

  • In Palm Jumeirah
  • Aquaventure - 33 min walk
  • Dubai Marina Mall - 8.6 mi / 13.9 km
  • The Walk - 8.8 mi / 14.1 km
  • Jumeirah Beach - 8.9 mi / 14.3 km
  • Souk Madinat Jumeirah - 9 mi / 14.4 km
  • Skydive Dubai - 8.8 mi / 14.1 km
  • Dubai College - 7.1 mi / 11.4 km

Getting around

  • Dubai Intl. Airport (DXB) - 36 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 43 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 51 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 255 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • United Arab Emirates may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Free onsite valet parking

Payment types at the property

Other information

  • No alcohol served onsite
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 3 coffee shops/cafés
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa tub
  • Fitness classes on site
  • Bicycle rentals on site
  • Motor boating on site
  • Snorkeling on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Beach towels
  • Pool umbrellas
  • Health club
  • Tennis on site
  • Steam room
  • Sauna
Working away
  • 24-hour business center
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2017
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Picnic area
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • Chinese
  • English
  • French
  • German
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rayya Wellness Centre. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Vibe - This buffet restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours.

Bait Al Nakhla - This fine-dining restaurant specializes in Middle Eastern cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Chapters - Onsite café. Open daily.

Ripples - Onsite diner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Motor boating on site
  • Snorkeling on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

The Retreat Palm Dubai MGallery by Sofitel’s small print

Also known as

  • Retreat Palm Dubai MGallery Sofitel Hotel
  • The Retreat Palm Dubai MGallery by Sofitel Hotel
  • The Retreat Palm Dubai MGallery by Sofitel Dubai
  • The Retreat Palm Dubai MGallery by Sofitel Hotel Dubai
  • Retreat Palm MGallery Sofitel Hotel
  • Retreat Palm Dubai MGallery Sofitel
  • Retreat Palm MGallery Sofitel
  • Retreat Palm Dubai MGallery S
  • The Retreat Palm Dubai MGallery

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

Optional extras

Early check-in can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Late check-out can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Rollaway beds are available for AED 150.0 per night

Buffet breakfast is offered for an extra charge of AED 140 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Retreat Palm Dubai MGallery by Sofitel

  • Does The Retreat Palm Dubai MGallery by Sofitel offer free cancellation for a full refund?
    Yes, The Retreat Palm Dubai MGallery by Sofitel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Retreat Palm Dubai MGallery by Sofitel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Retreat Palm Dubai MGallery by Sofitel?
    Yes, there's free self and valet parking.
  • Is there a pool at The Retreat Palm Dubai MGallery by Sofitel?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at The Retreat Palm Dubai MGallery by Sofitel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at The Retreat Palm Dubai MGallery by Sofitel?
    You can check in from 3:00 PM - anytime. There's a 50% charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 50% charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near The Retreat Palm Dubai MGallery by Sofitel?
    Yes, there are 4 onsite restaurants, featuring alfresco dining and local and international cuisine. Nearby restaurants include Social by Heinz Beck (13-min walk), Saffron (2.5 mi), and Kaleidoscope (2.5 mi).
  • Is airport shuttle service offered by The Retreat Palm Dubai MGallery by Sofitel?
    Yes, an airport shuttle is available.
  • What is there to do at The Retreat Palm Dubai MGallery by Sofitel and nearby?
    Have fun with onsite activities like archery, snorkeling, and motor boating and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. The Retreat Palm Dubai MGallery by Sofitel also has an outdoor pool, a sauna, and a steam room, as well as a picnic area and a garden.

Recent reviews

Very Good 8.4 From 174 reviews

Exceptional 10.0
Feedback
I would like to thanks Nicols for his outstanding support and level of professionalism I love retreat hotel i fell home All Staff are good and place well cleaner Thanks Raneya
Raneya, ie2 night family trip
Exceptional 10.0
The stay was amazing. Good clean hotel in a nice quiet location on the beach. Special thanks to Dipendra, lifeguard who went above and beyond to meet our every need
Shaesta, ie1 night family trip
Good 6.0
TWO BEDS PUSHED TOGETHER
Everyone was lovely but very disappointed in the bed. I booked a king room but two single beds were pushed together was not a comfortable sleep at all
Anisah, ie1 night trip
Exceptional 10.0
perfect relaxation
very kind and supportive front office team specially the fromt office manager Mr. Nicholas and his team Himanya, Courtney and Camelia. They were so helpful. I stayed in this property for my birhtday and facilities such as swiming pool, gym, private beach and kids play area was perfect and the suite which I stayed was very good. this property
Mehran, ie1 night trip
Very Good 8.0
very nice staff, very good breakfast, shuttle service very convenient
ie6 night romance trip
Exceptional 10.0
I love the services offered and I didn't like the fact that they were not so quickly
ie5 night family trip
Poor 2.0
AVOID
This is a very poor hotel. We decided it wasn’t for us when we arrived and attempted to cancel but Hôtel insisted insisted on enforcing its rights - never a good idea. The rooms are small as are the balconies which absurdly have zero privacy. Equally the rooms are not soundproofed. If you want to hear all of your neighbours conversations that’s great, otherwise not so. Beds were hard and the bathroom stank - not great for a 5 star hotel. The guest relations manager made a perfunctory call to see if we were happy we gave a litany of complaints and she advised she would talk to her supervisor and revert but did not. I also contacted management with zero response only bright spot was the staff who were very enthusiastic friendly and helpful but they are let down by poor hotel management. In the end we voted with our feet and checked out a couple of days early so lost money on the reservation but life is too short to stay in rubbish hotels. AVOID.
Peter, gb6 night trip
Good 6.0
underwhelming
Underwhelming, below expectations. A bit outdated, no personality, crowded (lots of kids), tacky decorations, etc. I left early. Good food though!
gb3 night trip
Good 6.0
Ok stay. Not luxury
The stay was ok. The service at the hotel was poor. First two days my room was very noisy due to its location in hotel. I then moved to a better more quiet room. The hotel does not offer any of the VIP services that have been advertised on Hotels.com as being a gold hotel. This feature should be removed. It was a challenge even getting the 20% discounts for being a gold member. Also, I think you have to pay majority of the staff to smile. Overall stay was ok. Some great days and some very poor days.
Zeenat, gb10 night family trip
Fair 4.0
Okay stay at Retreat
Our stay at The Retreat was not the best, first they didnt give us the right room accommodations, as we ordered 2 beds for me and friend and had to share a bed. The workers were not that helpful or not easy to talk to. The restaurant at hotel pool area took forever for our simple order and gave our food to wrong people. But besides that hotel was nice, room was nice and pool and beach was nice.
Sergio, us2 night trip with friends

The Retreat Palm Dubai MGallery by Sofitel