I initially booked the 4 room Villa and when I arrived at Palayana, I was very excited as the lobby of Palayana looked really beautiful like an extremely high end spa resort. However, upon reaching the beautiful reception, I was told that the villa was at another location. Hence, the buggy took our luggages and brought us to the villa about 3 mins away. When we reached the Villa, it looked reasonable from the outside, but when we went in, the condition of the villa didn't feel very good and clean. In fact, it felt quite dusty and the floors felt a little sticky. However, we still accepted the Villa. On the same night, when we were about to take a shower, we realised that there was only intermittent hot water and the water became cold shortly after not to mention many insects. The next morning, when we took a shower, it was only with completely cold water. We then called the engineer to fix it and during then, we went for breakfast and I told the reception that we would like to change the room as the hot water was faulty and the room wasn't very clean. I was then told that I had to pay if I want to change the room. However, after realising that the heater couldn't be fixed, he then offered to exchange our Villa for 4 regular rooms. The regular rooms were much cleaner and very beautiful. We totally enjoyed the stay in the regular rooms.