RELIEF PREMIUM Haneda by RELIEF

Stay was amazing. Apart from some noisy guests. The room cancelled noisy pretty well.

When I book this hotel for my out-of-town guests (twice), they get the “newer” beige bamboo rooms. However, when I book it for myself (twice), I get the darker, older rooms. I’m not sure why or how this happens.

We had a quick but pleasant stay. One disappointment was in regards to the airport shuttle service - we booked this hotel due to this service, and while the details of the hotel may say it’s a limited service, it was even more limited than I would imagine a hotel to provide. The shuttle ran once per hour in the mornings with only a few slots per hour. Names were taken on a first come first serve basis, and only after check-in. Do not book this hotel expecting airport shuttle. Otherwise, everything else was good. Breakfast buffet was great, variety of offerings. Provided an umbrella during the rain. I enjoyed the robe and slippers provided. Room was very small but this was fine for my partner and I.

Easy access from Haneda vis train.

The room was small but perfect for two beds/two people. The service was top notch - everyone that I encountered from the front desk to the restaurant to the room service was very friendly. The free breakfast was healthy - greens, soy stuff, yogurt - I was expecting a traditional Japanese breakfast but overall - it was tasty. I stayed at another hotel in Shibuya after this one and they were terrible - rooms were crappy, service was horrible. If I am in Japan again - I will definitely stay at this Relief Premium again! 7-11 is right next door and lots of other shops an sights to see within walking distance. The only negative for hotels.com is that it says there is a free shuttle from the airport to the hotel - that is not true. It's the opposite - there is one FROM the hotel back to the airport. Other than that, I'd still come back here again.