Four Points By Sheraton Cuenca

Photo gallery for Four Points By Sheraton Cuenca

Primary image
Indoor pool
Indoor pool
Indoor pool
In-room safe, desk, blackout curtains, soundproofing

Overview of Four Points By Sheraton Cuenca

Four Points By Sheraton Cuenca

3.5 star property
Pet-friendly Cuenca hotel with 1 indoor pools, connected to the convention centre

8.8/10 Fabulous

180 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
The price is €99
Price available on 06/07/2022
Map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Free airport shuttle
  • Health club
  • Sauna
  • Steam room
  • Spa tub
  • Pool bar
  • 24-hour room service
  • 24-hour business centre
  • Business centre
For families
  • Free cots/infant beds
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Calderon Park - 19 min drive
  • El Cajas National Park - 39 min drive

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 23 min drive
  • Free airport shuttle

About this property

Four Points By Sheraton Cuenca

Four Points By Sheraton Cuenca offers a free airport shuttle (available 24 hours). After visiting the health club for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. An indoor pool, a poolside bar and a hot tub are other features. The comfortable beds and helpful staff get good marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 40 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Built in 2017
  • ATM/banking
  • Terrace
  • Television in common areas
  • Health club
  • An indoor pool
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Close-captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerheads
  • Grab bar near toilet

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations

Special features

Dining

On-site venue – This buffet restaurant specialises in Latin American cuisine and serves breakfast, lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • 12 per cent destination fee will be charged
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.
  • Administrative fee: USD 1.68 per person, per night

Renovations and closures

The following facilities or services will be unavailable from June 27 2022 to July 5 2022 (dates subject to change):
  • Hot tub
  • Swimming pool
The following facilities are closed on Monday:
  • Indoor pool
  • Spa tub

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for USD 30.0 per day

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 30 per pet, per stay

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 6:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; guests are provided with hand sanitiser; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Four Points By Sheraton Cuenca Hotel
Four Points By Sheraton Cuenca Cuenca
Four Points By Sheraton Cuenca Hotel Cuenca

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

It was very nice
John, 5-night romance trip
Verified Expedia guest review

8/10 Very good

It’s Ok for the price, nice location.. away from city noises
JOSE, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excelente hotel y atención
Sandra, 3-night family trip
Verified Expedia guest review

2/10 Poor

Ana, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Depar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We appreciated the staff who were all very friendly, professional and efficient. When the hotel seemed to be full we did not get all sets of towels after returning to a clean room. They did their best to ensure we did receive our missing towels as soon as possible. It’s become a pet friendly hotel and I do not have anything against dogs, however, we did not appreciate having dogs in the restaurant. People are required to wear masks, servers are required to wear hair nets (which I appreciate) however, dogs are allowed in the restaurant? Are dogs/animals being put above human beings? Dogs carry germs too. Is there a reason why they are allowed in the restaurant? Their furry hair can fill the air. Dogs/animals do not belong in a restaurant. Service animals is the exciting the rule. I/we did not care for this. Estefania does an excellent job as concierge hosts. Professional, friendly and efficient. Front desk efficient, professional and friendly. Restaurant managers and servers professional, friendly and helpful. Overall, you have the best frontline staff anyone could want. They stand shoulders to shoulders, if not better than Disney Resort Cast members😊
Josephine, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great staff, great breakfast, great room, upgraded room with a fantastic view overlooking Cuenca. We love this resort.
Thomas Steven, 2-night family trip
Verified CheapTickets guest review

10/10 Exceptional

I will stay in four points again
Hotel was clean ,friendly service from all personal, good water pressure in shower,elevators clean and working properly
Abel, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Modern and spacious rooms. Comfortable bed.
javier, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel, great location.
Gabriel, 7-night trip
Verified Hotels.com guest review