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Four Points By Sheraton Cuenca

3.5 star property
Pet-friendly Cuenca hotel with restaurant, connected to the convention centre

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Photo gallery for Four Points By Sheraton Cuenca

Indoor pool
Lobby sitting area
Lobby
View from room
Exterior
Immerse yourself in the heart of Cuenca at Four Points By Sheraton Cuenca, where warm hospitality meets modern comfort. Savor local flavors with breakfast on site and unwind in the sauna or steam room, then take a refreshing dip in the pool.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Airport transfer
  • Pet-friendly
  • Pool
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Free airport shuttle
  • Health club
  • Sauna
  • Steam room
  • Hot tub
  • 24-hour room service
  • 24-hour business centre
  • Business centre
  • Meeting rooms
  • Terrace

Feel at home (6)

  • Free cots/infant beds
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
The current price is €89
1 Jun - 2 Jun

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 70 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • 31 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Rainfall showerhead
  • 31 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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Reception

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  • Pool
  • Free breakfast
  • Airport transfer
  • Pet-friendly
9.4 out of 10, Exceptional, 492 reviews
The price is €91
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Oro Verde Cuenca
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About the area

Map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169

What's nearby

  • Mall del Rio - 1 min walk - 0.0 km
  • Alejandro Serrano Aguilar Stadium - 3 min drive - 2.3 km
  • Calderon Park - 4 min drive - 3.1 km
  • Río Tomebamba & Calle Larga - 4 min drive - 3.1 km
  • New Cathedral of Cuenca - 5 min drive - 3.4 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 19 min drive
  • 14n - Antonio Borrero Station - 18 min drive
  • Luis Cordero (Hermano Miguel) Station - 18 min drive
  • Free airport shuttle

Restaurants

  • ‪Mocagi - San - ‬2 min drive
  • ‪Anubis Restaurant - ‬17 min walk
  • ‪La Herradura - ‬5 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Picantería Reina del Cisne - ‬10 min walk

About this property

Four Points By Sheraton Cuenca

When visiting Cuenca, Four Points By Sheraton Cuenca is a great choice to consider. After a workout at the health club, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A free airport shuttle, a hot tub and a sauna are other highlights. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 120 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Express check-in available
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 18 kg per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Free airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Built in 2017
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • Swimming pool
  • Hot tub
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 106
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 112
  • Wheelchair-accessible restaurant
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 61
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations

Special features

Dining

On-site venue – This buffet restaurant specialises in Latin American cuisine and serves breakfast, lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

Renovations and closures

The following facilities or services will be unavailable from October 22 2025 to October 25 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Children & extra beds

  • Rollaway beds are available for USD 30.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 30 per pet, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Four Points By Sheraton Cuenca Hotel
Four Points By Sheraton Cuenca Cuenca
Four Points By Sheraton Cuenca Hotel Cuenca

Frequently asked questions

Does Four Points By Sheraton Cuenca offer free cancellation for a full refund?

Yes, Four Points By Sheraton Cuenca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Four Points By Sheraton Cuenca?

Yes, there's a pool. Guests have pool access from 9:00 AM to 9:00 PM. The swimming pool will be unavailable from October 22 2025 to October 25 2025 (dates subject to change).

Are pets allowed at Four Points By Sheraton Cuenca?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 18 kg per pet. There's a charge of USD 30 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Four Points By Sheraton Cuenca?

Yes, there's free self parking.

Is an airport shuttle service offered by Four Points By Sheraton Cuenca?

Yes, a free airport shuttle is available.

What are the check-in and check-out times at Four Points By Sheraton Cuenca?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in is available.

What is there to do at Four Points By Sheraton Cuenca and nearby?

Four Points By Sheraton Cuenca has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Four Points By Sheraton Cuenca?

Yes, there's an on-site restaurant that offers Latin American cuisine.

What's the area around Four Points By Sheraton Cuenca like?

Four Points By Sheraton Cuenca is a short 1-minute walk from Mall del Rio and 17 minutes' walk from Mirador de Turi.

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Four Points By Sheraton Cuenca Reviews

Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Room
Cities
Food
Shopping malls
Upgrade
Breakfast
Taxi
View
Bed

What guests liked

  • Breakfast was delicious and had many different options. (7 reviews)
From real guest reviews summarized by AI.

Reviews

10/10

Great clean hotel. Superb service, convenient access to Mall del Rio. Excellent breakfast.
3-night trip

10/10

The experience in this hotel was amazing
3-night trip

8/10

Rooms are very comfortable and in good condition. Staff is very helpful.
2-night trip

10/10

Great staff and great car service
2-night trip

10/10

Very safe nice people
10-night trip

10/10

THE STAFF WAS PROFESSIONAL.
5-night trip

10/10

The staff is kind, the hotel is quite and in a hill, the views are beautiful
2-night trip

8/10

Would come again - and here is why: very welcoming and friendly staff, helpful in anyway, shopping mall next door, restaurant food is very good and the surrounding views are nice
1-night trip

10/10

Nice hotel with good views of the city. Clean
3-night trip

10/10

Excellent modern property and the staff was the best, we recommend Tito, he took care all our needs above and beyond
2-night trip

10/10

Wonderful front desk and bar staff. They could not have been more pleasant or helpful.
1-night trip

8/10

Room was great, pool was on maintenance during my stay, check out was a little weird but can’t complain
2-night trip

10/10

The staff was amazing. They went over and beyond to make our stay enjoyable. I highly recommend this hotel for anyone visiting Cuenca.
1-night trip

10/10

The best
1-night trip

10/10

Love this hotel. people very friendly Super elegant. Food 10/10. Love it
4-night trip

10/10

We were very impress with the service and friendliness of the staff! Everyone made us feel at home, from breakfast to bed time. Thank you! Highly recommended!!
4-night trip

10/10

Very friendly and helpful staff! I liked the option of being picked up at the airport and the driver was helpful. Definitely recommend this hotel and will use again when going back to Cuenca
2-night trip

10/10

-
6-night trip

10/10

Very nice !
4-night trip

10/10

Clean, good service

10/10

Perfecta
1-night trip

10/10

What a great stay while in Cuenca...only 15 minutes from the central area and staff and property were very professional. The food in the dining room was top notch. I would definitely return.
2-night trip

10/10

Agradable
1-night trip

10/10

The staff was very attentive, the room was clean and the breakfast buffet delicious. Estefania Ortiz and everyone in the hotel were always very attentive to all our needs. I would definitely cone back and recommend this hotel. The taxi costs 3 dls to the center of the City and the mall is very close which is very convenient

10/10

Although we only stayed one night this hotel exceeded our expectations. The staff, amenities and location were great. We wanted to stayed at a hotel closer to Cajas and Turi and this was the best option. We loved the pool which has an overview of the city of Cuenca. Breakfast (buffet) was included and it had many different options. Next time I come to Cuenca, I’m definitely coming back here.
1-night trip