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Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property
Family-friendly hotel with indoor pool, near Blue Ridge Mall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cascades Mountain Resort, Ascend Hotel Collection

Interior detail
Waterslide
Fireplace
Reception
Desk, iron/ironing board, free cots/infant beds, rollaway beds

Reviews

6.6 out of 10

Good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Non-smoking
    Non-smoking
Main amenities
  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Indoor pool and 3 hot tubs
  • Children's pool
  • Waterslide
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Conference centre
  • Business centre
  • 3 meeting rooms
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Microwave
  • Private bathroom
  • Premium TV channels
The price is €59
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

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About the area

Map
201 Sugarloaf Road, Hendersonville, NC, 28792

What's nearby

  • Blue Ridge Mall - 3 min drive - 2.4 km
  • Pardee Hospital - 6 min drive - 5.4 km
  • Saint Paul Mountain Vineyards - 6 min drive - 5.0 km
  • Jump Off Rock - 18 min drive - 12.8 km
  • Moonshine Mountain Snow Tubing Park - 23 min drive - 15.6 km

Getting around

  • Asheville Regional Airport (AVL) - 13 min drive

Restaurants

  • ‪Chick-fil-A - ‬16 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Cookout - ‬18 min walk
  • ‪Binion's Roadhouse - ‬3 min drive

About this property

Cascades Mountain Resort, Ascend Hotel Collection

Cascades Mountain Resort, Ascend Hotel Collection is a great choice for a stay in Hendersonville. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Old Orchard Tavern, which serves American cuisine and is open for dinner. A poolside bar and a children's pool are offered, and in-room conveniences include fridges and microwaves. Fellow travellers say good things about the pool.

Languages

English, Spanish

At a glance

Hotel size

  • 100 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 4 PM; check-in end time: 4:00 AM
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Water slide
  • Pool gate

What to do

  • Discount at nearby fitness centre
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Ski runs nearby
  • Zip-lining nearby
  • Snowboarding nearby
  • Winery tours nearby

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (2100 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1960
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • An indoor pool
  • 3 hot tubs
  • Water slide

Accessibility

  • Braille/raised signage
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairwells
  • Closed-captioned TV
  • Portable bath seats
  • Grab bar in bath
  • Grab bar in shower
  • Accessible bath
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk

Food and drink

  • Fridge
  • Microwave

More

  • Housekeeping (on request)

Special features

Dining

Old Orchard Tavern – This restaurant specialises in American cuisine and only serves dinner.

Fees & policies

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday and Saturday:
  • Fitness facility
  • Hot tub

Children & extra beds

  • Rollaway beds are available for USD 10.0 per stay

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Frequently asked questions

Does Cascades Mountain Resort, Ascend Hotel Collection offer free cancellation for a full refund?
Yes, Cascades Mountain Resort, Ascend Hotel Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cascades Mountain Resort, Ascend Hotel Collection?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Cascades Mountain Resort, Ascend Hotel Collection?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Cascades Mountain Resort, Ascend Hotel Collection?
Yes, there's free self parking.
What are the check-in and check-out times at Cascades Mountain Resort, Ascend Hotel Collection?
Check-in start time: 4 PM; check-in end time: 4:00 AM. Check-out time is 11 AM.
What is there to do at Cascades Mountain Resort, Ascend Hotel Collection and nearby?
During the winter, enjoy nearby recreation such as snowboarding and skiing, and return when the snow melts for hiking and horse riding. Soothe your senses in one of the 3 hot tubs or make use of other amenities, which include a water slide and a picnic area. Cascades Mountain Resort, Ascend Hotel Collection also has a garden.
Are there restaurants at or near Cascades Mountain Resort, Ascend Hotel Collection?
Yes, Old Orchard Tavern offers American cuisine.

Cascades Mountain Resort, Ascend Hotel Collection Reviews

Reviews

6.6

Good

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Poor

Brittany, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Brian, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Absolutely the worst experience I’ve ever had at a hotel
Robert, 3-night business trip
Verified Hotels.com guest review

2/10 Poor

Jeremy, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fausto, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Terrianna, 4-night business trip
Verified Hotels.com guest review

6/10 Good

Okay
The best part about the stay was the pool with slide. The room was good but the bathroom was very small, fan didnt work so the humidity built up quickly and made a mess. It was very small, and paint coming off the walls in the bathroom. Probably from the moisture .
Michael, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

They are thieves
Matthew, 9-night trip
Verified Hotels.com guest review

2/10 Poor

Robbin, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Very disappointed
It was horrible no internet no phones hot tubs were not working. No laundry No ice Coffee maker didn’t work and no breakfast. You can tell at one time this was a wonderful hotel but it was horrible service attitudes lack of items and no willingness to lower rate even though none of this was disclosed.
Robbin, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Leandra, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Horrible time. Decent waterslide.
The first room they sent me to was already occupied. Then after getting a second room, they gave other guests key cards to my room. 2 people walked in on me getting out of the shower. In the morning i found multiple cockroaches crawling around my room. The waterslide was cool tho, hot tub was not working.
Jon, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Sandy, 1-night trip
Verified Hotels.com guest review

4/10 Fair

This hotel has really gone down bad!! I hate it because my kids love the pool and we stay here every year but we want next year if it doesn’t do some major improvements so sad
Julie, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

No thank you
This was the second worst hotel that we have ever stayed at. We had to use a real key for the room and we were told it would cost $1,000 if we lost it. We get in the room amd the carpet is coming up, the bed and couch sheets were filthy so we had to have them changed and the shower had almost 0 pressure and had no hot water. The pool was a cool idea with the water slide but it was so murcy that you couldn't see to the bottom. I would highly advise against staying here.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Zebulun, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Jonathan, 1-night trip
Verified Hotels.com guest review

2/10 Poor

HIGHLY DISAPPOINTED
To be honest, this location had none of the amenities as described. It did not have wifi, instead had random hotspots. The restaurant was shut down, and has been for quite some time. The hot tub was inoperable. The property needed to be cleaned up and have landscaping done. This use to be a really nice place to stay and visit. The quality of this location has went downhill dramatically. I definitely won't be staying at this location again, unless some big changes for the positive takes place.
Jonathan, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

No. Just... no
Upon walking in the beautiful front Fountain is broken which should have been a sign . I go to the front desk she asks for my name we get the room situated . She tells me in the short conversation we have that the owners don't have any money and that they're selling out in the middle of September . I try not to think too much of it . Maybe she's just having a bad night? We get up to the room everything seems fine the kids go to the pool . Come bedtime though , There were stains on the bedspreads that were yellow but small and the sofa bed had what looked like blood stains and urine stains. I went to the front desk and asked what could be done. When the blonde front desk lady decided to get up and quit scrolling on her phone she looked up at me, clicked her teeth and said, ver batim "ok... so. Um.... what do you want me to do about it?" I should have left then but... non refundable.... the husband was already asleep.. she told me to dig around in the drawers and try to find some sheets. I found one sheet. When I went back down to the front desk I waited no one was there to ask for extra blankets for my children. At about 7:30 a.m. I crack open one of my eyes and see two women peeking in my hotel room window. Then I hear them tap on it. I get up and go to the door and they say they didn't know anyone was in there. Turns out they were housekeepers. broken Fitness room is broken no breakfast no bar. The pool was cloudy. The only cool thing about this place was the water slide.
1-night family trip
Verified Hotels.com guest review

4/10 Fair

no bar no breakfast no hot tubs ac really loud
alan, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Terrible!
Our stay was terrible No breakfast, the WiFi was down, the hot tubs didn’t work, the beds were very uncomfortable, the lamps in the rooms half worked, the pool was ice cold due to they’re systems being down the whole time we were staying.. I’m not sure if it’s under new management, but it doesn’t seem to look like they’re taking care of it.
Miranda, 6-night family trip
Verified Hotels.com guest review

2/10 Poor

Nothing here was worth the stay to even think to charge 100 a night is ridiculous nothing was running but the pool yet they post on they page like its a good place to stay more like a hole in a wall, ended up staying at a different place down the road
Darius, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Vicki, 2-night trip
Verified Hotels.com guest review

6/10 Good

If your looking for economical accommodations, this is for you. If you sre looking for a good indoor pool, this is for you. Otherwise, you'll ptobsbly be disappointed.
Fred, 2-night family trip
Verified Expedia guest review

4/10 Fair

Buyer beware!
Check in gal was rude. Young blonde with crazy long fake eyelashes and heavy make up. Didn’t greet us, when I was checking in and asked about a crib that was to be included with our stay she told me just to go buy one at Walmart. I found another employee by the pool who was helpful and messaged the manager and placed a playpen outside our door later that day. This hotel is not what it seems to be online. The only thing functioning was the pool. You still had to go to the front desk to request towels for the pool. No breakfast/restaurant, no bar, no fitness room, no hot tubs working, WiFi not even working!! The halls were as hot as a sauna. There is no elevator and they acted like it was a problem to put us on the first floor even though they saw we had a baby in a stroller and a toddler and lots of luggage that we had to carry up a flight of stairs. And there was literally 2 cars in the parking lot when we checked in so it wasn’t like they were full. So if all you care about is a pool and water slide, it’s a great place, but it’s not the “resort” it claims to be and it’s not convenient for families. The room itself had a table but not one single chair. So there was nowhere to dine on property or even in your room with your take out. The manager is obviously not doing a good job at keeping things in working order and expecting good customer service out of their desk agents.
1-night family trip
Verified Hotels.com guest review