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VISIONAPARTMENTS Lucerne Neustadtstrasse

3.0 star property
City centre hotel within easy reach of Chapel Bridge

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Photo gallery for VISIONAPARTMENTS Lucerne Neustadtstrasse

1 bedroom, laptop workspace, iron/ironing board, free WiFi
Coffee/tea maker, electric kettle
1 bedroom, laptop workspace, iron/ironing board, free WiFi
Front of property
Superior Room
In the heart of Lucerne, VISIONAPARTMENTS Lucerne Neustadtstrasse offers a convenient retreat. Unpack with ease using laundry facilities and stay connected with in-room WiFi. With express check-in and check-out, luggage storage, this hotel ensures a seamless experience.

Reviews

6.8 out of 10
Good

Popular amenities

  • Laundry facilities
  • Non-smoking
  • Free WiFi

Main amenities (3)

  • Weekly housekeeping
  • Self-serve laundry
  • Multilingual staff

Feel at home (6)

  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Coffee/tea maker
  • Lift
  • Limited housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Heating
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Cable channels
  • 21 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Heating
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Cable channels
  • 16 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Heating
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Cable channels
  • 10 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Studio

1 bedroom, laptop workspace, iron/ironing board, free WiFi

Superior Studio

Highlights

Balcony
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Apartment Mini

1 bedroom, laptop workspace, iron/ironing board, free WiFi

Studio Apartment Mini

Highlights

Heating
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Microwave
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Apartment Junior

1 bedroom, laptop workspace, iron/ironing board, free WiFi

Studio Apartment Junior

Highlights

Heating
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Microwave
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Studio

1 bedroom, laptop workspace, iron/ironing board, free WiFi

Deluxe Studio

Highlights

Balcony
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

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7.8 out of 10, Good, 1,009 reviews
The price is €168
includes taxes & fees
30 Jun - 1 Jul
ibis budget Luzern City
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About the area

Map
Neustadtstrasse 16, Lucerne, 6003

What's nearby

  • Chapel Bridge - 11 min walk - 0.9 km
  • KKL Lucerne - 11 min walk - 1.0 km
  • Lucerne Town Hall - 12 min walk - 1.1 km
  • Chateau Guetsch - 3 min drive - 1.7 km
  • Swiss Transportation Museum - 5 min drive - 3.5 km

Getting around

  • Zurich Airport (ZRH) - 58 min drive
  • Lucerne (QLJ-Lucerne Train Station) - 12 min walk
  • Lucerne Station - 12 min walk
  • Luzern Sgv Station - 15 min walk

Restaurants

  • ‪Two Hands Coffeehouse - ‬4 min walk
  • ‪Café Nord - ‬4 min walk
  • ‪Parterre - ‬2 min walk
  • ‪Wolf - Burger & Steak Bar - ‬5 min walk
  • ‪BOLERO Restaurante - ‬4 min walk

About this property

VISIONAPARTMENTS Lucerne Neustadtstrasse

At VISIONAPARTMENTS Lucerne Neustadtstrasse, you'll be a short five-minute drive from Chapel Bridge and Swiss Transportation Museum. Fellow travellers say good things about the overall property condition.

Languages

English

At a glance

DONE

Hotel size

    • 60 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is 10 AM
    • Contactless check-out
DONE

Special check-in instructions

    • There is no front desk at this property
    • Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your government-issued photo ID after booking
    • If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Services

  • Laundry facilities
  • Multilingual staff

Facilities

  • 1 building/tower

Accessibility

  • Lift

Room amenities

Be entertained

  • 30-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi

More

  • Weekly housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

Children & extra beds

  • Cots/infant beds are available for CHF 45.0 per stay
  • Rollaway beds are available for CHF 65.0 per stay

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club

Also known as

Hotel Fox
VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel
VISIONAPARTMENTS Lucerne Neustadtstrasse Lucerne
VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel Lucerne

Frequently asked questions

Does VISIONAPARTMENTS Lucerne Neustadtstrasse offer free cancellation for a full refund?

Yes, VISIONAPARTMENTS Lucerne Neustadtstrasse does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at VISIONAPARTMENTS Lucerne Neustadtstrasse?

Sorry, pets aren't allowed.

Is parking offered on site at VISIONAPARTMENTS Lucerne Neustadtstrasse?

Sorry, there's no on-site parking at VISIONAPARTMENTS Lucerne Neustadtstrasse.

What are the check-in and check-out times at VISIONAPARTMENTS Lucerne Neustadtstrasse?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is 10 AM. Express check-in and check-out and contactless social distancing and check-out are available.

Is there an on-site casino at VISIONAPARTMENTS Lucerne Neustadtstrasse?

No, this hotel doesn't have a casino, but Grand Casino Lucerne (3-min drive) is nearby.

What's the area around VISIONAPARTMENTS Lucerne Neustadtstrasse like?

VISIONAPARTMENTS Lucerne Neustadtstrasse is in the heart of Lucerne, a short 13-minute walk from Chapel Bridge and 12 minutes' walk from The Swiss Path.

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VISIONAPARTMENTS Lucerne Neustadtstrasse Reviews

Reviews

6.8

Good

8.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Fair

Expensive and loud

Extremely expensive for the place - far from the city center and have constant and loud train noise.
Marine, 2-night trip

2/10 Poor

Avoid Vision Switzerland

Our room was situated above the train tracks. We heard trains all day and night. The room was so hot we couldn't close the window to block the sound.
Robert, 2-night trip

2/10 Poor

Stay away from this place. There is no AC in the rooms, only a regular ventilation system which is useless, making it extremely hot inside. Located 5 meters from the railroad so extremely noisy too. The worst part by far was the amount of bed bugs. Before going to bed they were already crawling on pillows and quilt. Had to leave the place in the middle of the night to find another accommodation.
Daniel, 2-night trip

4/10 Fair

the room was so tiny
Eslam, 4-night trip

6/10 Good

Very small but central, close to station so loud from the trains. AC did not work so we needed windows open.
Eliane, 3-night trip

10/10 Exceptional

Small but got all that u need

first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.
Aidan Zayn, 2-night trip

8/10 Very good

Very clean
Kyuyoung, 2-night trip

2/10 Poor

The odor in the facility was awful and to the point that we had to get out of there. Do not book. There are much better options out there
chanchal, 3-night trip

8/10 Very good

The room is nice, but no AC just fan. Sometimes its quite hot there
CHUNHUI, 2-night trip

8/10 Very good

Very easy check-in. Location was perfect. Able to park a block away. Very noisy with construction beside property early in the morning. Lots of train noisy but that wasnt too bad and calming sound. We did not see a spa which was adverised.

4/10 Fair

Noise from the train is just horrible. There is nothing to clean the dishes.
Ruben Emilio, 4-night trip

6/10 Good

The AC was not working. We found a fan that we used but we had to open the window. Since we are just next to the train station, the noice was constent.
Ursula, 2-night trip

6/10 Good

Not the greatest experience

Pros: Staff was responsive to emails. Room was clean. Cons: The info provided on hotels.com states that (1) customers would receive a secure link to upload ID for check-in, but I didn't receive the link until I emailed a week prior to my arrival date; (2) customers can receive special access instructions if checking in outside of regular check-in hours, but I didn't receive any special access instructions even after a few inquiries. The email stated that I would receive the access code the day of my arrival. At 9:30 a.m. on the day of my arrival, I still had not received any access code. So I had to email to follow up. They responded within 3 hours but there was no mention of checking in at irregular hours. So I waited until the regular check-in hours. A few items (shower head holder, kitchenette faucet, sound bar anchor) were not securely attached. The welcome guide in the room suggests customers to email them, so I did so that I wouldn't be held responsible in case anything happened. It also asked us to check against their inventory list, but I didn't see the inventory list until after I emailed. There was no/poor AC/ventilation. The room was so warm that we had to open the window to sleep. But because it was so close to the train station and there was a train every 3-4 minutes, we eventually had to close the window. But the room was so hot with the window closed, meaning we couldn't sleep one way or the other. Room was small but we were aware and could handle that.
3-night trip

2/10 Poor

First of all - the hotel team denied check in stating that they couldn't find the reservation at all. And more surprisingly, Expedia team comes back stating they will not be in a position to grant refund in this instance. i dont understand how on earth one can find this just and fair. I am completely upset with the way how this case is dealt with - both by Expedia & Vision apartments
Manoj Kumar, 2-night trip

4/10 Fair

Check in process was a major hassle. They did not make clear that the passport information needed to be sent way ahead of time in order to get the access code appropriately. Room is extremely small, even though I was quite used to the small rooms in Japan, this was a whole other level. Very hot in the summer. Would not stay again, not enjoyable. Not even close to the 7.0 rating that it has on Expedia. Stay away if you want a great time at Luzerne
Samuel, 2-night trip

2/10 Poor

Our stay at VisionApartments was horrible. Our room was right above a busy train line and due to it being so hot outside, we needed to keep the window open for airflow. It was impossible to sleep between the loud noise and heat. Check in was not clear and we had to have Expedia contact them to get an email address to get the access code. There was water provided in our fridge, however the water wasn’t sealed so had been used and refilled. Expedia tried to contact the property to cancel our second night due to how awful the conditions were to sleep and they refused. Do not stay here.
Amber, 2-night trip

4/10 Fair

The place is not bad. But when you traveled from another country and have been awake for 24 hours and check in to find a bed with a wet feces/vomit stain and have nobody there on the premises to get you a new room or new pillows, sheets, and a blanket. Not good. I literally slept in my clothes, using a bath towel as a pillow after I took the filthy linen off the bed and flipped the mattress. They provided me with new linen the next morning and the place was small and nice. That was just an absolutely horrible first impression to make on a tired traveler just looking to have a comfortable sleep. They gave me a small care package the next day which was nice but I would have much preferred an unsoiled bed when I checked in.
Michael, 2-night trip

6/10 Good

Já reservamos o local sabendo da proximidade com a estação e realmente o barulho é alto. Porém, não foi algo que nos incomodou TANTO. Ha um ar condicionado no quarto, mas eles nao resfria o apto, solicitamos um ventilador previamente e ele foi entregue mas tb não era dos mais potentes, nossa sorte foi que durante nossa estadia choveu durante a noite em Lucerna e isso ajudou a resfriar o quarto. Não há recepcão no local, vc recebe um codigo de chekin via email, portanto tenha uma boa rede de internet e faça os procedimentos prévios para não haver problema nessa etapa. O ponto mais critico da nossa estadia foi que a porta do box do banheiro não permanecia fechada sozinha e formava uma aguaceiro no chão, e ai precisavamos nos revezar pra segurar a porta enquanto o outro tomava banho. Teve um dado momento da estadia que o codigo nao abriu a porta geral do edificio, mesmo digitando corretamente e só conseguimos adentrar quando outro hospede entrou, oq poderia ter sido um grande problema caso fosse de madrugada ou se ninguem chegasse. Entramos e saimos novamente e o codigo voltou a funcionar "do nada". No geral, as informações do anuncio condizem com a realidade e o valor cobrado nos fez optar por essa acomodação, que não era a melhor do mundo, mas atendeu as nossas necessidades.
Fernanda, 2-night trip

6/10 Good

As fotos sao bem diferentes, o lixo da cozinha da hospedagem anterior nao havia sido retirado. Ficamos cinco dias e nenhum momento mesmo apos solicitado os lixos sao retirados. Quarto pequeno demais, box mal conservado, cama barulhenta, tapete sujo. Positivo: atenderam pedido de troca de toalhas e travesseiros extras. Localizacao boa, otimos restaurantes e comercio proximos e proximo da estacao de trem.
Raquel, 5-night trip

2/10 Poor

Alamgir, 2-night trip

2/10 Poor

The walls are dirty, the AC did not work. The curtains were dirty. The noise from the trains is really bad.
Erick, 2-night trip

8/10 Very good

Kleine Zimmer sonst ist es Ok
Jeannette, 2-night trip

4/10 Fair

Claudio, 6-night trip

4/10 Fair

heinz, 1-night trip

2/10 Poor

The pictures are totally fake. We payed for a room for two people, the pictures showed good space even a little table with a chair. When we arrived we could BARELY walk in the room. They lied, the room we payed for was NOT the one we slept on. Check im was extra annoying because you need to send so much personal info in the website. The train station is the only thing you see from the window and you can hear the trains from the room. Terrible experience
rosa maria, 2-night trip