Sunstar Hotel Grindelwald

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Hypo-allergenic bedding, free minibar, in-room safe, desk
Hypo-allergenic bedding, free minibar, in-room safe, desk
Hypo-allergenic bedding, free minibar, in-room safe, desk
Hypo-allergenic bedding, free minibar, in-room safe, desk

Overview of Sunstar Hotel Grindelwald

Sunstar Hotel Grindelwald

4.0 star property
4-star hotel in Grindelwald with 2 restaurants and spa

8.9/10 Superb

575 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
The price is €257
Price available on 21/06/2022
Map
Dorfstrasse 168, Grindelwald, BE, 3818
Main amenities
  • 217 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Ski storage
  • Health club
  • Sauna
  • Steam room
  • Self parking
  • Room service
For families
  • Children stay free
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Zurich Airport (ZRH) - 118 min drive
  • Grindelwald Station - 8 min walk
  • Zweiluetschinen Station - 14 min drive
  • Grindelwald Grund Station - 21 min walk
  • Free train station pick-up

About this property

Sunstar Hotel Grindelwald

Sunstar Hotel Grindelwald puts you 4.6 mi (7.5 km) from Eiger. You can visit the spa to be pampered with massages, body wraps or hydrotherapy, and Ambiance, one of 2 restaurants, serves international cuisine and is open for lunch and dinner. An indoor pool and a bar/lounge are other highlights, and rooms at this upmarket hotel offer nice touches such as free minibar items and espresso makers. The helpful staff and location get great marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 217 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (CHF 15 per day)
  • On-site parking is limited
  • Free off-site parking nearby

Transfers

  • Free train station pick-up

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Room service (limited hours)

Taking the kids

  • Children stay free
  • Playground

What to do

  • Shopping
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Skiing nearby
  • Ice skating nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference centre (5920 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Ski storage

Facilities

  • 2 buildings/towers
  • Built in 1971
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift

Languages spoken

  • English
  • German

Room amenities

Home comfort

  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Ambiance – This restaurant specialises in international cuisine and serves lunch and dinner.
Adlerstube – This restaurant specialises in international cuisine and serves lunch and dinner.
On-site venue No. 3 – bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 4.70 per person, per night. This tax does not apply to children under 12 years of age.

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for CHF 50 per night
  • Guests must contact this property in advance to reserve rollaway/extra beds

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pets are allowed for an extra charge of CHF 25 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Self-parking costs CHF 15 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Sunstar Alpine Hotel Grindelwald
Sunstar Alpine Grindelwald
Sunstar Hotel Grindelwald
Sunstar Hotel
Sunstar Grindelwald
Grindelwald Sunstar Hotel
Grindelwald Hotel Sunstar
Sunstar Grindelwald
Sunstar Grindelwald
Sunstar Hotel Grindelwald Hotel
Sunstar Hotel Grindelwald Grindelwald
Sunstar Hotel Grindelwald Hotel Grindelwald

Frequently asked questions

Overall score and ratings

8.9

Superb

9.2/10

Cleanliness

8.8/10

Staff & service

8.7/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

Gerry, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location Great service
Robert, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Hotel is very old . I couldn’t believe wHat you get for the money . It looks like 3 star hotel.location is good there, reception was very nice and helpful, bars restaurant are so so. balcony view is beautiful. I wouldn’t choose this hotel next time. Beautiful views are everywhere in a city but old cheap hotel and lazy services doesn’t worth it.
Kateryna, 1-night family trip
Verified Expedia guest review

8/10 Very good

Xin Hui, 1-night trip
Verified Hotels.com guest review

6/10 Good

If you don't fit the box, prepare to get stressed
I would have given this hotel a solid 4 or 5 starts, if my check-in experience hasn't been so terrible. But positives first: - Great central location - Nice spa; - Good breakfast - Friendly staff - Modern clean rooms (single room is on a smaller side) Now here is one big fat negative: When I arrived at the hotel, the reception staff refused to check me in. The reason for that was that the corporate group has instructed them to only check-in vaccinated travellers. Now, I am not vaccinated and also cannot be for medical reasons. When I entered Switzerland, I followed Swiss government regulation, i.e. took PCR test. Swiss government then introduced measures which required all restaurants, spas, bars etc to only admit vaccinated people. That regulation DID NOT apply to lodging. The hotel group has chosen to introduce the 2G (aka vaccinated only) not only to restaurants and spas which are situated in their hotels but also to lodging facilities; which is fine, however they failed to inform clients who had advance bookings, like me. So, there I was travelling from UK completely uninformed of such measure. And when I have arrived at the hotel, they wanted to terminate my booking and they were happy to send me to sleep on the street. Of course, to rebook an alternative hotel last minute would have costed about £1000 more. In the end I obtained a local doctor's note to show that I cannot be vaccinated at 50CHF, expense I could have avoided if I had received prompt info.
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

The mountain view premium rooms have amazing breathtaking views with glacier in sight. Rooms were large and clean with daily housekeeping, great reception service. Bus station right in front of property. Adlerstube restaurant on site serves really yummy food.
Suk Han, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Kind staff, great amenities, great view, great lounge!!
Jennifer, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Fiona, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The Hotel is situated in a beautiful location with a view directly onto the Eiger . Staff were extremely helpful and friendly I would recommend this Hotel to anyone it is first class .
Stephen, 2-night trip
Verified Hotels.com guest review