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Sereno Hotel

3.0 star property
San Cristóbal de las Casas hotel with spa and bar/lounge

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Photo gallery for Sereno Hotel

Front of property
Deluxe Room | Bathroom
La Reyna | Bathroom sink
Hair dryer, towels, soap, shampoo
Premium bedding, individually decorated, individually furnished
In the heart of De La Merced, Sereno Hotel offers a serene oasis with a bar, garden, and relaxing spa. Stay connected with in-room WiFi and energize at the gym. With luggage storage and tour assistance at your fingertips, this hotel near San Cristóbal de las Casas Cathedral is perfect for unwinding.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Gym
  • Connecting rooms available
  • Pet-friendly
  • Free parking

Main amenities (11)

  • Daily housekeeping
  • Full-service spa
  • Fitness centre
  • Bar/lounge
  • Room service
  • Terrace
  • Garden
  • Snack bar/deli
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (6)

  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Premium bedding

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room

Deluxe Room | Bathroom

Deluxe Room

Highlights

Garden
Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Renovated in 2024
Premium bedding
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Garden
Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Renovated in 2024
Premium bedding
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Premium bedding, individually decorated, individually furnished

Family Room

Highlights

Garden
Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Renovated in 2024
Premium bedding
  • City view
  • 50 sq m
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Single Bed

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About the area

Map
Av. 16 de Septiembre No. 22, Centro, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • Mesoamerican Museum of Jade - 2 min walk - 0.2 km
  • San Cristóbal de las Casas Cathedral - 3 min walk - 0.3 km
  • Plaza 31 de Marzo - 3 min walk - 0.3 km
  • Santo Domingo Handicraft Market - 6 min walk - 0.6 km
  • Ex-Convent of Santo Domingo - 7 min walk - 0.6 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 94 min drive

Restaurants

  • ‪El Mezcalito - ‬2 min walk
  • ‪Café Bar Revolucion - ‬2 min walk
  • ‪El Fogon de Jovel - ‬1 min walk
  • ‪Casa de Ahn - ‬1 min walk
  • ‪Tarumba Restaurant - ‬1 min walk

About this property

Sereno Hotel

Enjoy your visit to San Cristóbal de las Casas with a stay at Sereno Hotel. Guests can be pampered with massages at the spa. A bar/lounge, a fitness centre and a snack bar/deli are other highlights at this Colonial hotel.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 6 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 7:00 PM
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 9:00 AM - 7:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Hosted evening meals each Tuesday, Wednesday, Thursday, Friday and Saturday for a surcharge
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Garden
  • Terrace
  • Fitness centre
  • Full-service spa
  • Colonial architecture

Accessibility

  • Smooth flooring in public areas

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Heating
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

What to enjoy

  • Garden
  • Individually furnished and decorated

Freshen up

  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has couples treatment room(s). Services include massages.

Dining

INDÓMITO – Overlooking the garden, this bar serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Hosted evening meal costs MXN 400

Children & extra beds

  • Rollaway beds are available for MXN 250.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 250.00 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Sereno Art Hotel
Sereno Hotel Hotel
Sereno Hotel San Cristóbal de las Casas
Sereno Hotel Hotel San Cristóbal de las Casas

Frequently asked questions

Does Sereno Hotel offer free cancellation for a full refund?

Yes, Sereno Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Sereno Hotel?

Yes, cats and dogs are welcome. There's a charge of MXN 250.00 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Sereno Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Sereno Hotel?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. Check-out time is noon. Contactless check-out is available.

What is there to do at Sereno Hotel and nearby?

Sereno Hotel has a spa and a fitness centre, as well as a garden.

Does Sereno Hotel have any outdoor private spaces?

Yes, every room features a garden.

What's the area around Sereno Hotel like?

Sereno Hotel is a short 1-minute walk from Mesoamerican Museum of Jade and 4 minutes' walk from San Cristóbal de las Casas Cathedral.

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Sereno Hotel Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10

Friendly staff and beautiful hotel!
1-night trip

10/10

Wonderful and a very very unique hotel!
7-night trip

10/10

.
1-night trip

2/10

This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.
2-night trip

4/10

Not what we expected, not what was on the website.
2-night trip

10/10

Mooie grote ruime kamer met moderne uitstraling. Een erg mooie badruimte. Duurde wat lang eer het water warm werd.
3-night trip

6/10

Servicio excelente,solo el baño muy malo
3-night trip

10/10

2-night trip

10/10

El hotel es lindo. Los espacios son muy cálidos y la chica de recepción es totalmente gentil. Nuestra habitación estaba al final del hotel, lo cual fue extraordinario, pues nos tocó la única habitación que da hacia el patio trasero del establecimiento. Grandes ventanales y una hermosa vista del jardín. La habitación es cómoda, las camas y almohadas deliciosas. Agua caliente sin problema. Solo que el espacio del baño dentro de la habitación no está totalmente independiente, eso la hace un poco incómoda, si vienes con compañía. En la habitación tuvimos que matara 3 avispas, supongo que como no l techo es de madera y hay mucha vegetación, deben entrar por alguna parte y eso podría ser peligroso en algún momento. Fuera de esos dos detalles, el hotel bien vale la pena y es muy lindo y cómodo. Además de que la ubicación es fabulosa pues estás a solo 1 cuadra del parque central y todas las áreas turísticas de San Cristóbal. Ademas, cuentas con estacionamiento.
1-night trip

8/10

Tiene personal , súper accesible , amable , con buena atención .
2-night trip

10/10

Que dan un buen servicio
2-night trip

6/10

Se ve un excelente lugar
1-night trip

10/10

1-night trip

10/10

2-night trip

10/10

Excelente atención y servicio por parte del personal El único pero que le pondría es que mi reserva dice que tendía una bebida de cortesía y no la tuve
2-night trip

8/10

Nada espectacular, estaban en remodelación, polvoso.
1-night trip

8/10

2-night trip

10/10

Tiene agua caliente
1-night trip

10/10

Es una excelente alternativa de hospedaje en el centro histórico
3-night trip

10/10

1-night trip

10/10

Habitaciones amplios y cómodas.
1-night trip

10/10

Excelente Hotel muy Buen servicio todo el personal muy amable
2-night trip

10/10

1-night trip

8/10

1-night trip

4/10