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The Ritz-Carlton, Astana

5.0 star property
Luxury hotel with 2 restaurants, near Parliament of Kazakhstan

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Astana

Restaurant
View from property
Minibar, in-room safe, desk, laptop workspace
Point of interest
Lobby

Reviews

9.6 out of 10
Exceptional
Located near Bayterek Tower, The Ritz-Carlton, Astana offers a tranquil retreat with a garden and an indoor pool. Treat yourself to rejuvenating spa treatments like body scrubs or massages at the onsite Ritz Carlton Spa.

Popular amenities

  • Pet-friendly
  • Airport transfer
  • Electric vehicle charging point
  • Bar
  • Pool
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Massage/treatment rooms
  • Conference centre
  • Business centre

Feel at home (6)

  • Free cots/infant beds
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is €171
includes taxes & fees
9 May - 10 May

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Club Room, 2 Queen Beds, Non Smoking, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 2 Queen Beds, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Designer toiletries
  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Designer toiletries
Shower/bath combination
  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
  • City view
  • 270 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking | Living area

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
  • City view
  • 115.7 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Bidet
Designer toiletries
  • City view
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Designer toiletries
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking, City View

Minibar, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Designer toiletries
Shower/bath combination
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Designer toiletries
Shower/bath combination
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

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9.6 out of 10, Exceptional, 57 reviews
The price is €96
includes taxes & fees
10 May - 11 May
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About the area

Map
16 Dostyk Street, Astana, 010016

What's nearby

  • Bayterek Tower - 8 min walk - 0.7 km
  • Khan Shatyr - 4 min drive - 3.1 km
  • The US Embassy and the Consulate in Kazakhstan - 4 min drive - 3.7 km
  • Astana Arena - 6 min drive - 5.1 km
  • EXPO 2017 - 6 min drive - 4.8 km

Getting around

  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 21 min drive
  • Astana Railway Station - 25 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Чайхана Navat - ‬7 min walk
  • ‪Emiliya - ‬9 min walk
  • ‪Galmart - ‬10 min walk

About this property

The Ritz-Carlton, Astana

Enjoy your visit to Astana with a stay at The Ritz-Carlton, Astana. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or manicures and pedicures. Other features of this luxurious hotel include an indoor pool, a bar/lounge and a health club.

Languages

English, Russian

At a glance

DONE

Hotel size

    • 157 rooms
    • Arranged over 26 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 5:30 AM
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 10 kg per pet)*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (15070 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Romance packages

Facilities

  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices in meeting rooms
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • IPod docking station
  • LED television
  • Netflix
  • Films for purchase

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Mobile key entry

Special features

Spa

Ritz Carlton Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately KZT 24000 for adults and KZT 12000 for children
  • Airport shuttle service is offered for an extra charge of KZT 30000 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for KZT 20000.0 per night

Pets

  • Pets are allowed for an extra charge of KZT 50000 (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

The Ritz Carlton Astana
The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Astana
The Ritz-Carlton, Astana Hotel Astana

Frequently asked questions

Does The Ritz-Carlton, Astana offer free cancellation for a full refund?

Yes, The Ritz-Carlton, Astana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Ritz-Carlton, Astana?

Yes, there's an indoor pool.

Are pets allowed at The Ritz-Carlton, Astana?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of KZT 50000 per stay. Food and water bowls are available.

Is parking offered on site at The Ritz-Carlton, Astana?

Yes, there's free self parking. Electric car charging is available.

Is an airport shuttle service offered by The Ritz-Carlton, Astana?

Yes, an airport shuttle is available. The charge is KZT 30000 per vehicle one-way.

What are the check-in and check-out times at The Ritz-Carlton, Astana?

Check-in start time: 3 PM; check-in end time: 5:30 AM. Check-out time is noon.

What is there to do at The Ritz-Carlton, Astana and nearby?

The Ritz-Carlton, Astana has a spa and an indoor pool, as well as a 24-hour fitness centre and a garden.

Are there restaurants at or near The Ritz-Carlton, Astana?

Yes, there are 2 on-site restaurants.

What's the area around The Ritz-Carlton, Astana like?

The Ritz-Carlton, Astana is in Yesil District, a short 7-minute walk from Parliament of Kazakhstan and 8 minutes' walk from Bayterek Tower.

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The Ritz-Carlton, Astana Reviews

Reviews

9.6

Exceptional

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Overall, incredible experience
Ilja, 1-night trip

10/10 Exceptional

All around a great hotel
Konstantin, 2-night trip

10/10 Exceptional

A true 5 star property
Konstantin, 3-night trip

10/10 Exceptional

Everything was outstanding
Ahmed, 1-night trip

10/10 Exceptional

Best hotel ever, Asan was the best! He had a cake specially made for me after Team USA competed. Best hotel!!!
John, 3-night trip

10/10 Exceptional

Overall, excellent hotel. However, the service falls short of the standard expected at Ritz hotels. Some staff members appeared to lack proper training.
Rayan, 2-night trip

10/10 Exceptional

The hotel itself is beautiful and the people working there are really kind and caring all time. Its really conveniently located and food there or around is good.
Milagros, 2-night trip

10/10 Exceptional

Awesome stay

The experience was great and the hotel staff were very friendly. Our room was on the 16th floor with stunning view.
Dinara, 4-night trip

10/10 Exceptional

The hotel is amazing! The service and stuff outstanding!
Valentina, 2-night trip

10/10 Exceptional

The Staff in the Astana Ritz-Carlton were EXTREMELY helpful. Conscierge Arman booked a trip to a smaller city. Kamilla, from that small city, wrote descriptions of sites and made helpful recommendations. Damili from that small city, supported with advice. Azimat at the front desk was helpful and courteous.
JOHN ROBERT H, 4-night trip

10/10 Exceptional

Nice hotel in Astana.

It is very good hotel from all sides. It is very clean. Personnel is very friendly. I have nothin negative to say.
Alexander, 7-night trip

10/10 Exceptional

Very good hotel,only minus is condition of curtains.
kanysh, 1-night trip

6/10 Good

There is a night club on the third floor, which has a an open air bar and dance floor. Horrible loud music which you can hear in your room. No matter what floor you are on. Make sure to ask for the room which does not face this place
Dmitry, 2-night trip

8/10 Very good

All of the employees were extremely helpful. They called me by name and were very friendly. I had reserved a city view room but got a room with a view of the outside maintenance shack. My bathroom had a shade with spaces on each side where I could see out to the shed and several times saw the employee going in and out of the shed. I never felt comfortable in the bathroom or shower. Not acceptable for the Ritz Carlton.
Judith, 2-night trip

10/10 Exceptional

Probably the best option in Astana, especially if you want to be sure the quality is where you expect it. Not cheap, but you get what you pay for. Club Lunge is not worth the upgrade. Breakfast very good even on Ritz standards. Staff is very friendly and good wot work with. On-site restaurants are decent, Selfie on 18th worth mentioning for the impressive wine-list and splendid views of the city. Definately will be back when in Astana.
Hermann, 2-night trip

2/10 Poor

When my wife and my son arrived at the property early in the morning they were told to sit at the lobby because their rooms were not ready. The problem was that the rooms were booked and paid for the whole day prior to their arrival. When I called up the property to resolve the matter all of the managers were too busy to talk to me. Avoid this hotel
Dmitry, 1-night trip

10/10 Exceptional

Perfekter Aufenthalt

Grossartige Infrastruktur, herzliches und sehr hilfsbereites Personal. Alles top!
Christian, 2-night trip

10/10 Exceptional

Daryna, 2-night trip

8/10 Very good

Antonella, 2-night trip

10/10 Exceptional

Sayat, 1-night trip

10/10 Exceptional

Alexander, 4-night trip

10/10 Exceptional

Natalya, 1-night trip

10/10 Exceptional

Noritoshi, 1-night trip

10/10 Exceptional

Exceeding expectations
Joost, 3-night trip

10/10 Exceptional

Viktorija, 4-night trip