8/10 Very good
13 March 2023
A good hotel but disappointing hospitality!
For a 4-start hotel I would have expected that they would care a little bit more about their hotel guests staying over and the services offered to guests e.g. room service options or access to restaurant during the day time!
I was declined room service (to order food and drinks) on two occasions with reasons such as "if you don't order food with the drinks, we cannot offer room service, please come downstairs and carry the tray yourself to your room"! and on another occassion their reason was they were short staffed but when I went down to the restaurant/bar area, they had staff in the restaurant just idling/waiting to serve!
Overall the stay in the hotel itself was good i.e. rooms were good quality, clean, good options of transport around (trams, trains, airport) but the lack of good hospitality was disappointing.
Verified traveller
4-night trip
Verified Hotels.com guest review