The positive: the motel was clean and comfortable, which made our stay more pleasant. The room was tidy and well-maintained. However, there were a few areas that need improvement.
One major issue was with the baby crib we requested. Upon arrival, we were informed that we would need to assemble the crib ourselves. Despite our best efforts, the crib did not set up properly and seemed unsafe for our child. The staff suggested that we use the crib as it was, but it felt unstable and we were concerned it could collapse. This was especially stressful as we were traveling for the first time with a small child and needed a safe sleeping arrangement. Eventually the staff did get the crib set up properly.
The in-room coffee provided was not fresh, and the coffee creamer was expired. These small details could easily be addressed to enhance the overall guest experience.