FIVE Palm Jumeirah Dubai

I booked for junior sweet and the sofa was quiet old and not in a good condition and there were small cottons appear on the sofa. Our luggage took almost one hour to be received in the room after checking in. The vallet took 20-30 min to get your car. I booked in this hotel before 3 years and it was much better in the last time.

I was upset not having the room I've ordered ( it was written a partial sea view when I booked on your site ) I've got a street view even after I spoke to your client service and they promise me I will get a room with the sea view but then after a long discussions the management of the hotel was so kind to give me a great room and I am very thankful for it. We had a good time and hotel is well localed, full of young and dinamic people.

Everything was excellent , room view was not well hotel said your booked this room, beach is amazing.

They have issues with the checkin, the receptionists are not professional, By 3 the room still not clean and nor available. They do not know how to deal or respect their guests

Beautiful hotel and aesthetically pleasing but not suited to families. It’s very much to stay for the Instagram photo. They charge for a two night stay a security deposit of 2000 dirhams with a return of this promised 3 weeks after discharge (14 working days). This is not advised in their website or hotels.com. I feel like I have been robbed of money.

Breakfast buffet was amazing, but pricey. Gym and changing area was awesome. Very modern. My bestie and I had the best time ever.

the hotel is beautiful but we certainly didn't receive the service other people seemed to. We often had to ask servers a number of times by the pool to take our order. The tv in our room didn't work and we couldn't call reception as there appeared to be something wrong with the phone and there was always a queue at reception to tell them in person. To be honest that wasn't a huge deal as if you're in Dubai you shouldn't be spending time watching TV! The construction around the hotel is a bit offputting although that is not the hotel's fault and I think they really should have a courtesy room as most flights are at nighttime and people stay by the pool by the day. I had to shower in a disabled bathroom which was not what i had expected. Overall it is a lovely hotel and i especially liked the chinese restaurant and the praia lounge. Food was very good but very expensive. I would stay again but think there are probably better hotels for the amount of money we paid.

Very nice hotel with very warm and welcoming staff. The rooms are amazing, we had a room with sea view, but unfortunately the balcony was very loud due to a ventilation system just outside. The hotel main pool is very loud during the day, with loud music - there is no where to wind down.

Lovely place. Good food and a nice pool.

Everything was perfect. I would recommend this hotel for couples and teens mainly The worst part was yhe check in was very slow, recieved rooms late as it was not ready but other thsn this it was wonderful