Dukes The Palm, a Royal Hideaway Hotel

Staff are very friendly and the room is nice and clean

It was a very pleasant stay. A few things stood out. Great view from the gym. Relaxing indoor pool and infinity pool. The lazy river which my kids love. Super nice staff at the gym and front desk. Super great deal at hotels.com However, there were also some issues. They never cleaned our room. (Maybe they are understaffed because of the pandemic), and yet we came back from dinner to find a huge ice bucket in our room which we never asked for. It probably stood there for a while because there was a puddle all over the desk where they left it. Very odd. Despite that it was a stay that I really enjoyed and will probably go back.

Beautiful hotel with excellent facilities. The private beach, the infinity pool and the lazy river were fantastic. We ate in the Indian Restaurant for dinner and the food was delicious. Breakfast was also lovely and very filling. Staff were exceptional and a special thanks to Sonia and Ruthika who went over and above to meet my expectations. All in all- a great stay!

. Amazing swimming pool and very close beach. Friendly and helpful staff. Very nice view and atmosphere.

Overall it was very pleasant, good location, food, service, very clean. Great precautions and safety in place to avoid covid-19. Great facilities. Very cozy. A great place to stay.

Simply amazing

The room was exceptional, the staff were so helpful and super friendly, the pool and facilities was fantastic, the food and beverages in all the outlets was amazing. We felt very safe as they followed all the precautions given the current COVID situation. Overall It was an amazing experience and everything was out of this world. We ended up booking an extra night as we just didn’t want to leave. We will be back again very soon and already planning our next stay.

It’s good place for short vacation

Check in process was a little tough, but understanding given the Covid-situation. It was difficult to line up in the lobby without people cutting the queue whil still maintaining distance in the major corridor to the restaurant. The beach has great views of the marina skyline, sand is soft and delightful. Rooms a quite small and deceiving with regards to the pictures when booking online. We also thought there was a bathtub, but there wasn't. Nonetheless, the rooms are comfortable and clean. Balconies face each other with very little privacy, and drunk people tend to make a lot of noise on these late at night- not the hotels fault I guess. Great stay overall.

The room was dirty and unsafe to stay in. I spent 5 hours waiting to speak to the manager and I called 5 times to follow up. I left as they still hadn’t resolved the situation at 7.15 pm and I left to get home before the 8 pm curfew. The hotel was dirty and the service was appalling. The manager was rude. I was not given a refund even though I didn’t stay there.