Terrible hotel, this is not a proper 5 star place. Firstly they ask for a £100 deposit per room, which seemed unreasonable. After looking through reviews, the hotel like to accuse people of taking from the mini bar and if you refuse to pay, they will take from the deposit. The hotel tried to accuse us of doing the same. Secondly, the rooms weren’t up to scratch. There’s no proper lighting so it seems dingy, there is mould below the sink in the bathroom and none of the plug sockets hold up any plugs, they’re constantly falling out. Thirdly, cleaning of the rooms is not done well, the cleaners also like to throw away items without permission. This includes spare room key cards (which they charge you for if you lose). We also had an item stolen from our rooms, when we reported this to the staff, they stated nothing showed up on CCTV so there was nothing they could do. Obviously nothing showed up on the cameras in the corridors when it was taken from the room, why bother saying this in the first place. They refused to take responsibility for this either, they stated their only responsibility was towards the items in the safe and nothing else. This implies everything in the room is up for grabs ? We suspect the cleaners have been taking items and also from the mini bar.Lastly upon checking out, when we said all this happened, the staff were defensive and argumentative. This is not the customer service provided by a 5 star hotel. Please don't book this place, it’its a complete scam