2/10 Poor
12 November 2024
Totally Hands Off
We called hotel directly because we have stayed there multiple times. This time we were told that we had to book online. So we did thru hotels.com on my existing business account. We arrived at the hotel to a window covered with a huge printed sign saying scan here to make a reservation or check the text message you received in order to get your room number and door code. I didn't receive a text, only confirmation from Hotels.com. I pushed the doorbell and no one answered. I called the number and got recording. He called back saying the text was sent to another number listed on my account. So he sent it to the phone i had. Then I had to fill out everything on my phone, standing in the cold and wind, then had to upload a pic of my driver license. Because I booked 2 rooms, I had to do that process twice.
I am old school. I hate apps...do not like having anything such as my driver license or address on my phone.
There is something to be said for personal service. Apparently the owner needs passive income because this certainly didn't have any personal service. There was even a cabinet outside next to the office window with extra self serve supplies. Will not stay here again.
Stacey
Stacey, 1-night trip
Verified Hotels.com guest review